The Be Live Collection Punta Cana Adults Only resort is located on the beautiful Cabeza de Toro beach, known for its fine sand and crystal-clear waters. Just minutes away from the Punta Cana International Airport, main shopping centres, nightclubs and golf courses this property is the perfect adult retreat.
Guests of Be Live Collection Punta Cana Adults Only have access to the services and amenities of Be Live Collection Punta Cana.
This is my first ever review, because normally I have better things to do than trash talk a business; however, I feel inclined to warn others, FOR GOODNESS SAKE, do not waste your time or money by coming here. My husband and I were so excited to spend our honeymoon here but it’s been absolute hell. It would honestly take me all day to write out every bad thing about this resort but I’ll hit the high points:
The “VIP” that you pay extra for on the adults only side is a scam. We were told no when asking for top shelf liquor. We’ve been here for ten days and only 1/3 pool bars are open. The “fully stocked” mini fridge had two beers upon arrival and it hasn’t been refilled since, even after asking the front desk and cleaning staff several times for more. No butler or concierge, no welcome drink, no special VIP lounge, WiFi is absolutely horrible, no books or table games. Literally everything they sell you on is nonexistent, it’s all a lie.
Trying to get a reservation for dinner is impossible. They do not inform you upon arrival how the process works so by the time you figure it out, you are 3 days behind and stuck eating at the (mediocre at best) buffet. Which I got wickedly sick from on day 2 and still have not recovered. But rest assured there’s a doctor on site... HA! After waiting 45 minutes outside to be seen, he requires 170 USD just for a consultation + cost of any medication. Honestly that’s just taking advantage of sick individuals who have no other option. Very greedy if you ask me.
We requested a room change on day 3 because our tv was broken, sink was leaking and we had no hot water! The staff was very annoyed by this request but asked us to come at 3pm (check in time) the following day. Come 3pm, room is not ready. We wait, and wait, and wait. After an hour of sitting in the hot lobby, I ask for a status update. Still not ready, so I ask “can we just wait in our room and you knock when the new one is ready?” To which he replies yes. We head up to our room to find the maid has finished cleaning it and she was told we checked out. (For the record she was extremely sweet, just a lack of communication on her supervisors behalf). So there we are standing in the hallway with our luggage and nowhere to go. The maintenance man is in the hallway and offers to help us, we explain the situation and he was very nice. He calls down to the front desk to see what’s going on. The man at the front desk asks to put my husband on the phone and starts YELLING AT HIM for telling the maintenance man we needed a new room. I have never in my life witnessed such poor customer service, I was in utter shock!!
At one point we lost our masks, not sure if someone accidentally threw them away or they blew away but we asked the front desk for more and were told no. Not even for purchase. I was actually begging at one point for a mask, since the resort requires it, and they said “no, maybe check back tomorrow.” In the meantime, nobody will serve us without one. We had to catch a shuttle the next day, to an offsite mall, just to buy masks...what an absolute joke. If a company if going to require them, They need to supply them. Period.
With the exception of one pool bartender who worked his tail end off, our sweet maid, and one server (Estarling) the entire staff was rude to us. It was impossible to get any help. I have never been treated this poorly by anyone in my entire life. And to think we paid $3k for this entire trip.. what a costly mistake.
Be Live Collection Corporate: I’m not sure how you run your other locations but this one needs some serious attention. Luckily for me, I’ll never know because I will never return to any of your
worldwide resorts, and will be telling all of my family and friends to stay far far away as well.
NO Covid protocols observed here, dirty rooms, few food options - don’t waste your money or risk your health!
(Washington DC, District of Columbia)
May 10, 2021
I am a travel journalist, specializing in the Caribbean region and the Dominican Republic. So this review is based on over ten years of experience.
If you care about your health and your hard earned money - avoid this hotel. They had absolutely zero Covid safety protocols being observed. People serving themselves at the buffet (everyone touching utensils), plus packed tables in the adults only restaurant- which even families could use even though it was supposed to be the adults only section - zero distancing anywhere,employees clueless when you ask them why there are no rules and why no one is enforcing.
Don’t believe the website about them being fully open and following rules.
Only 1 bar open at a time all day. One restaurant per night aside from the buffet. No one taking drinks order except at the beach, not by the pool. Jhon the guy at the coffee spot by the buffet has a major attitude -well, unless your skin is white. If you look like a local - a Black Dominican - good luck!
And worst of all: We asked the adults only section receptionist for my room to be changed because of the disgusting dirt facing our balcony( see photos - dirty socks, trash) and the receptionist Soraya did not even bother finding an alternative or upgrading me. She just said no there’s nothing else. Even after seeing my photos of the gross balcony front. She didn’t know I was a journalist of course.
Delvis was the beach server who treated us super well and deserves a shout out. Otherwise - there are so many other respectful and safe resorts in DR. Don’t waste your $$ - they’re charging the same but giving fewer services to save money. Plus the beach is gross here. And travel agents, beware.