Located on the Cabeza de Toro Beach, the Be Live Collection Punta Cana is an exclusive 24-hour all-inclusive hotel, designed especially for those who wish to connect with family and friends or get away from it all with that special someone.
Round-trip airport transfers
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
We got a vacation package to Punta Cana through Air Transat Vacations from July 28- Aug. 7 and it is a total disappointment. I came here with my 14 year daughter and a friend and her 2 daughters. The resort was advertised as 4 stars but it's more 2 stars. It's deteriorated, filthy and overbooked on weekends with locals. We were turned down for food at 2 restoraunts due to lack of food. We contacted our local air transat agent who was very pleasant and tried to help us but the office asked for a lot of extra money to transfer us to a different resort. This resort was $100 less per person when we were booking from Canada but Air Transat was more interested in making more money then helping us.
Since the moment we arrived nothing was ok. First nobody would help us with our baggage and we had to carry it all across resort to the 3rd floor. When we entered our rooms they were filthy and toilets were out of order. They changed our room at 11pm because they said they were too busy to accomodate us. The next day (Friday) a lot of locals came to the resort, way more people that the resort can handle. They told us at 2 different restaurants that they can't serve us food because they don't have enough staff to handle everybody. They accepted more locals after that but they would not serve us. Nobody speaks English at the hotel and they don't want to help us out if we don't speak Spanish. Both Fridays and Saturdays nights they were private parties in our complex until 5am, people were slamming doors and yelling and we had nobody to complain to. We had no way of reaching receptions since phones in our rooms are not connected, they have no cable at all. Cleaning lady never came to clean my friends room on few occasions and when we asked the manager what happened he just laughed and said oh well, they forgot! My 14 year old daughter was served alcohol in her straberry daquiry and she got sick that night. They have twisted pictures of tourists from Canada and USA that we are filthy rich and they can trick us into taking our money. There are barely tourists from other countries, 90% were locals. All that is fine but then stop advertising outside of Dominican Republic as we don't feel welcome at this hotel in Dominican Republic. Air Transat shoud not be affiliated with such hotels, I got my vacation package because I trusted Air Transat and your judment for choosing hotels you affiliate with. Never have I been this disappointed with a company that I trusted so much when choosing my vacations for the past 20+ years. I expected to be transfered to a better hotel and that could not be done because once again locals had advantage over us plus we needed to pay over $700 per family for new accomodation. Pools were dirty all the time, ocean and beach were full of sea weed so we had nowhere to swim. Toilets and sinks in our rooms were plugged and one night water was shut of for 4 hours because the hotel had more people than it could handle. I wrote a complaint letter to Air Transat while still in the hotel and nobody evet got back to me.
Aug 07, 2022
Be aware is more like it! This hotel is in need of some serious renovations, and the surrounding neighborhood is sketchy as heck! We made the mistake of trying Be-Live resort in Punta Cana as a graduation gift for our daughter. Upon arrival into the libby we knew this resort was not for our family. The decor was old and dated. The wood ceiling and walls were warped. We stood in line for almost an hour to check in. Once we got to our room we immediately went back to the front desk to request a room change. The room had mold in the showers stains on the bathroom counters and was just old! There were no rooms available to change into the first day so we suffered through it (wearing our flip flops in the shower as a safety precaution). We received a new room on the next day which was nicer than the first one, but whenever we opened a door or drawer mosquitoes flew out! I mean there was an unusually large amount of mosquitoes flying around the room! My husband spent hours trying to kill them with little success. Needless to say, we were bitten from head to toe by the next day. We went back to the front desk and met with guest services to request yet another room change. After several hours we were provided with a third room that was satisfactory. We attempted to celebrate by going for a swim in the ocean only to learn that it was brown and filled with seaweed! The smell was disgusting! We ended up swimming in the pools on the property instead. We did enjoy the shows at night and took advantage of a few excursions (ATV was kind of fun despite the constant requests from the locals for money). The food was good and the sun was beautiful. My suggestion is for the resort to renovate a few buildings at a time. Until the property is fully redone. Also, vacationing with the locals that were allowed to stay at the property made it even more interesting.