This all-inclusive resort is perfect for both family vacations and romantic getaways. Lounge by a lagoon-style swimming pool or on the white sand beach, indulge your taste buds at one of several specialty restaurants, or take part in one of the many beach activities offered.
Treat yourself to a Premium Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!
Kimberly the animation girl was really top and cool everything overall was fine including good just that they need more attention in the reception service but the other staff was really attentive and nice
Beautiful resort with subpar customer service
Jul 31, 2021
My wife and I just returned from a three-night stay (7/27-7/30) at the Occidental Caribe. I booked this resort back in March for three reasons: the price, the swim-up bar (the other resorts I was looking at did not have one), and the fact that the Occidental Xcaret in Mexico is our favorite resort. In reality, the ownership is just about the only thing the Caribe has in common with the Xcaret.
Customer Service: This is, by far, my biggest complaint about the resort. Almost everyone who works here has a propensity to act very annoyed any time you request anything of them. Speaking Spanish to them (or even attempting to) helps GREATLY but attitudes are still rough. Everyone I dealt with at the check-in desk and Guest Services was borderline rude and acted like they were irritated that they had to talk to me. The same goes for almost everyone working at the buffets. The people who worked for Vacaciones Barcelo spent their time dissing the very resort they were working in in order to try to sell us on an excursion or a timeshare presentation. There were a few exceptions, though. Alexis and Eduardo at the Lobby Bar II (Marien) were always friendly and accommodating. The server at the pizzeria (who loves to give you a smile and a fist-bump) was great. And our housekeeper (whose name I sadly did not get) was very sweet and went out of her way to find me a couple of towels from a room that she had already made.
Restaurants: We went to Guest Services almost as soon as we arrived in order to make dinner reservations but were told that there were none available for the next two days. Since we were only there for a few days, that meant that we only got to try one of the actual restaurants: Tokyo Japanese Restaurant. Throughout our stay, we had heard some very negative things about this particular restaurant but we found it to be quite pleasant. I ordered the crab dumpling and my wife the spring rolls. Both were just ok. The entree (hibachi chicken, beef, and seafood with fried rice) was very nice and flavorful. We both ordered the cheesecake for dessert and it was probably the best dessert we had at the resort. We enjoyed interacting with the staff and other guests. The only complaint I could possibly have about this restaurant is that is was SUPER hot inside... but what do you expect with eight hot grills running in a small space. The rest of our meals were eaten at the buffets and pizzeria. The main buffet was not impressive. There are a couple of pasta stations and a couple hibachi-type meat grills. These were VERY slow and it took far too long to get food from here. The actual buffet food was ok, not great. (The goat stew was my favorite). We actually found the best food to be at the snack bar and the pizzeria. The snack bar always had burgers and hotdogs, (which I did not try because neither looked very appealing), but also had some other rotating items. The spring rolls and chicken wings were very good and I ate a ton of both. The pizzeria is kind of hidden above the snack bar so we didn't actually find it until day 2 but it quickly became our favorite spot. The pizza is pretty good but the view from the bar top is what makes this place. Probably the best view at the resort.
The Beach: The beach is BEAUTIFUL... to look at. While we were there, however, they had a big issue with seaweed. I do not know if this is a regular thing... and it's not exactly something that they can control... but it still made for a less-than-enjoyable swim. There were also people constantly walking the beach trying to sell excursions or photo ops. Because of these things, we did not spend a ton of time on the beach (and neither did anyone else).
The pools: Beautiful. Nice. They were pools. There were some activities like pool Zumba and some games/contests but, overall, just your typical resort pool experience. The swim-up bar was closed the entire time with no explanation. This was disappointing since it was my deciding factor over several other resorts.
The Room: We had a basic garden-view room on the top floor. It was nice. Nothing to write home about. We found it to be clean and comfortable. Being on the top floor definitely helped as it gave us a nice vaulted ceiling. The king-sized bed was very large and comfortable. The bathroom was nice with a tiled shower. The only real negative about the room itself was that the keypad on the safe was missing... making it not a safe. We did not travel with any valuables so this was mostly a non-issue. We did not even report it. I simply hid our passports and went about our vacation. Make sure to take notice of the hanging sign on the door. We just assumed it was your typical, "Do Not Disturb" sign. Upon closer inspection (on day 3) we found that one side is a request to have the room cleaned. They will not service your room unless you have it hanging on your door.
Covid Testing: They do have Covid Testing on site from 8:30 to 10:30 every morning. We arrived at 8:20 to find a rather long line (queue). Once they opened, though, it moved pretty quickly. Make sure to get your passport copied at the front desk before you go. You'll need two copies of each passport. No one told us about this. We found out from a couple of girls waiting in line with us. On the plus-side, the website said that we would have to pay $90 per person to get the results within 24-48 hours. We were charged only $25/person and had the results within two hours.
Our very last experience at this resort was, by far, the most frustrating. We had a great Uber driver (Roberto Rodriguez) from the airport to the resort who gave us his number and told us to contact him for any rides we needed. (Make sure to do some research on using Uber in the DR as they are not well-accepted). He told us that when we wanted him to come back, to make sure not to mention that he is Uber and that he is our friend coming to pick us up because they typically do not let Uber drivers through the gate. It took some doing but I finally found someone out front who spoke enough English to understand what I was saying. (My Spanish was not good enough to explain that he was coming to get us.) After waiting for a bit (and our driver waiting at the gate) we finally asked if they had radioed the gate. It was then that we were told that they would not let him through the gate and that we would have to walk out to meet him. So we had to walk roughly half a mile with all of our luggage in 90-degree heat. No apology. No offer for a ride to the gate. Nothing.
Overall, this resort is BEAUTIFUL and we had a great time. Until they improve their service, however, I cannot recommend it. there are comparably-priced resorts in the area who will take much better care of you.