El Dorado Casitas Royale, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

9252 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent Service

L3861ESlaurad on Aug 08, 2022

Our company held a team building event here last week and as the coordinator of the group I have to say that the team at El Dorado is extremely attentive and did an amazing job. The pre arrival arrangements were detailed and everyone was so helpful. Once we were on site there were a few last minute changes i wanted to make and everyone was quick to act and extremely helpful. A few of our team members are still raving about the service of butlers Alexis, Alfredo, Gerardo, Raffa and so many more. Overall it was a very nice experience for our team and we would definitely consider coming back for another event.

TripAdvisor users rated this property 5 out of 5

Relaxing long weekend

Lanachic (Houston, Texas) on Aug 08, 2022

We came to el dorado for 4 nights in late July with some friends. They stayed at royal and we stayed at the casitas and it was absolutely perfect!!! We were able to relax and still meet up with them for tequila tastings and for dinner. We had a butler which was Next level amazing for us, Hugo was so nice and made sure the whole time that we were completely taken care of. He aired up our floats and made sure we had limes and mixers in our room every day. We ate at several of the restaurants and they are, a lot better than we expected. Room service is fabulous 10/10 would recommend going and having the full experience Oh and we went horseback riding at bonanza ranch which is on site and got to swim in a cenote while monkeys played in the trees above us!!

TripAdvisor users rated this property 4 out of 5

Relaxing and Beautiful Resort

KC_Traveler--66062 (Overland Park, Kansas) on Aug 07, 2022

Summary: My wife and I went stayed for a week at this resort and we had a relaxing trip. We stayed in the 2500 block of suites in the Casitas part of the resort. Overall, the resort was well groomed, the food was good, and the staff were excellent. If you are looking for a more secluded experience the casitas section of this resort is a good spot. Below are some of our observations: Pros: -The staff! They are friendly, helpful, and knowledgeable. Julio was our bartender at our 2500 block pool and he made our trip! -Each block of casitas has its own pool and bar so, it does not feel crowed. Plus, if you want a more festive feel, walk down to the big pool. _Each casitas block has its own concierge which is very helpful. -The food was really good. Our favorite spot was La Isla (Mexican) followed by Kampai (Asian), and Habb (Indian). -The resort is beautiful, it is extremely well groomed. -The casitas have their own dedicated beach beds which are awesome. -The room had a private outdoor shower which was unique. Cons: -The 2500 block was a bit outdated and worn. -This resort is huge! Its actually three resorts in one. Generations section (families), Casitas (adult), and Royale (Adult). As a casitas guest you can visit any of the sections for food and fun, but if you aren't very mobile you will have to catch a golf cart. If you are a walker, dodging golf carts will get annoying. -Room service had a fairly limited menu and if you used the resort app to order, it would take about 45 minutes even for something as simple as coffee. -The app. I think it still has some bugs to be worked out, but once they iron out the wrinkles, it will be very useful. Other things: -This resort is secluded. You cannot walk into town such as resorts in Cancun or Playa Del Carmen. -Its about 20 minutes from the airport. -Bring insect repellent; 7-8pm is known as the "mosquito hour." -Plan out your dinners with you concierge early to ensure you can dine at your favorite spots. Some restaurants are not open every night for dinner. -You will get the pitch, multiple times, for a "Special Promotion." If you don't want to waste hours of your time getting a high pressure sale, politely and firmly say that you are not interested.

TripAdvisor users rated this property 5 out of 5

Best place ever!

kimberlyeP7791OF (Veedersburg, Indiana) on Aug 06, 2022

I would give this 100 stars! We had the best service from our butlers Ivan and Oscar. We stayed in tom 5208. Hands down best resort in Mexico. Both of them went above and beyond! They made my daughters graduation present the best. We will be back.

TripAdvisor users rated this property 5 out of 5

29th Anniversary Trip

John M (Minneapolis, United States) on Aug 05, 2022

We booked El Dorado a year in advance, with advice from an RCI guide. Little did we know how much we were going to enjoy our stay. Upon arrival we were upgraded to an individual casitas, had reservations for dinner already made for 3 nights and luggage delivered to our place. The grounds were immaculate, the service impeccable and the food luxurious. We will return I am sure.

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