El Dorado Casitas Royale, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

8846 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Server

Wilmarypagan on Nov 25, 2021

Excellent service while visiting with my 6 friends. We loved the food and kept ordering. We visited from Florida and we loved the weather. Eating Italian food was a good change for our thanksgiving dinner.

TripAdvisor users rated this property 5 out of 5

Silverio Review - El Dorado

hannahwP4394LI on Nov 24, 2021

Silverio was a great server! Fun, knowledgeable and fast service. Di Italia Casitas was a great place to eat too - lots of variety and amazing dessert options. Would recommend this place to anyone visiting!

TripAdvisor users rated this property 5 out of 5

Our Happy Place

lorimac (Rolla, MO) on Nov 24, 2021

Members of Exotic Travelers since 2009, El Dorado Royale and Casitas has been our overall favorite of the Mexico Karishma resorts. Our Butlers, Alvaro, Yalma were stellar when we were upgraded to the Emerald Suite. They made our stay a memorable anniversary experience. Can't wait to return.

TripAdvisor users rated this property 5 out of 5

Another wonderful Casitas Experience

Dreamer01602954005 (Princes Risborough, United Kingdom) on Nov 24, 2021

We have been several times as members to El Dorado Royale Casitas and having missed last year we were obviously very excited to be able to return again. We knew that once we were at the hotel we would have no issues with covid anxiety because we were aware of the preventive measure in place and the low rates in the area. We were correct, the staff were wearing masks at all times and on the whole the vast majority of guests were wearing mask as required while in communal indoor spaces and going to and from tables in restaurants. Although there are a few issues with the lack of availability of certain items (as there is around the world at the moment, this is a global crisis we are in) this did not detract from our enjoyment as there are always alternatives available. Once again we have to say that it is the staff that makes this place such an enjoyable place to which to return. It is such a fantastic feeling to have a staff member who you haven’t seen for a couple of years rush over to welcome you back to the resort and to make sure that everyone in the family is safe and well. They are as happy to have us back as we are to be back! As we are members we were lucky enough to be staying in section 32 of Casitas and I can say the experience was as wonderful as ever. Just to be there to be able to watch the sunrise every morning was good enough in itself but combining that with the excellent food, drink and service it makes it a place we wish to return on a regular basis. I would like to thank in particular the butlers who looked after us and took care of whatever we needed. Hugui who we met for the first time was wonderful, Alexis who was standing in on days off was once again terrific but a special shout out goes to Karen, our “Super Butler” who went above and beyond to make sure that were well and truly spoilt. Thanks Karen! It is not only the butlers who make this such a great place. All the staff are great, welcoming and helpful. I would like to mention a few who stood out to us on this holiday. In section 32 Miss Vicky who once again delighted with her food, the area should indeed be rebranded “Vicky’s Cucina”!! Her brother Valentin who looks after the pools so well and Jeremiah who sets out the beach beds in the mornings at silly o’clock when were watching the sunrise. Our swimup barmen, Rudolpho and Johanny, were great guys and served us drinks with great humour and speed and of course the beach butlers Raul and Eleazar who ran back and forth from the bar to the beach. All the restaurants are wonderful and there is a wide variety of choice so even being there for two weeks there is enough variety that you don’t need to go to any of them more than twice, if that. We do prefer to eat breakfast outside so with Spot not being available for breakfast this time we went to Palms most mornings and would just like to mention Esther and Roberto who brightened our mornings and yes Roberto I will improve my Spanish for next year!! Thanks you to all the Staff for a wonderful experience. We look forward to next year!!

TripAdvisor users rated this property 5 out of 5

Best service

DAVABRY on Nov 23, 2021

We were lucky enough to meet Eduardo at Casitas 26 and immediately he made me feel at home with conversation, music choice , and great drinks. We ended up hanging out with him the following day as well , well because he is was the nicest most genuine person at the resort. Thank you Eduardo!

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