Had a great trip to el dorado casitas. Wanted to especially thank Norma at 31 section restaurant. She was very personable and aims to please. Bartender Cesar is the best of the best. Always make sure you get the drink you want. Mrs Vicky at 32 is a must visit for uer seafood and tacos. Will be back for sure.
Management ignoring owed refund!
Sep 22, 2023
We had a wonderful stay, except for one major issue we're still dealing with. We paid for a sunset cruise, and the cruise company canceled due to weather concerns. We have no issue with the cancellation, except that we paid for the cruise upfront. When it was canceled, we were told we had to submit for a wire transfer (this is per the front desk manager) to be refunded. We were told 1-2 weeks for the refund. It has been over 4 weeks, and multiple emails and calls have gone unanswered - we have been reaching out to Francisco Sanchez. The boat was canceled by the tour company (not us), we were assured we would get a refund, and then ignored.