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Overview
El Dorado Maroma, by Karisma provides a secluded enchanting setting for those looking to escape. Amidst gorgeous Caribbean surroundings, perfect for romantic getaways.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
157
Inclusions
- Daily activities
- Round-trip airport transfers
- Full service concierge
- Beach butler service
- Welcome glass of sparkling wine
- Once daily restocked mini bar with soft drinks, water and bee
- Culinary activities like a The Chef Brochettes, Potato Festival, Taco Bar, Fish Market, BBQ, Spanish Paella and Mexican Flavors. Daily from 12pm - 3pm at the Gourmet Beach Club
- Non motorized water sports: kayak and snorkeling gear
- Shopping tours to Playa del Carmen (limited seats, reservations required)
- Fitness centre
- Sauna and steam baths at the Spa
- 24-hour room service (Restrictions apply on rainy days)
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Maximum 2 adults
- Bathroom with shower only
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
- 1 king bed, and 1 double bed
- 1 king bed, and 1 double bed
- Maximum 2 adults
- Bathroom with shower only
- Ceiling fan
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
- 1 king bed, and 1 sofa bed
- Ocean view
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Bathroom with shower only
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- Private pool
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
Amenities
Age ranges
- Adults only
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Bar "24" | Bar, Swim-up bar | |
| Rick's Bar | Bar, Lounge | |
| Joe's Bar & Lounge | Bar, Lounge | |
| Chakay Swim-up Bar | Bar, Swim-up bar | |
| Mio Swim-up Bar | Bar, Swim-up bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Mexico Lindo | À la carte | Caribbean, Mexican | Dinner | Dress code |
| Kitoko | À la carte | Asian | Dinner | Dress code |
| Mio Cuccina Italiana | À la carte | Italian | Dinner | Dress code |
| Gourmet Inclusive Restaurant | À la carte | International | Breakfast, Dinner, Lunch | Dress code, Exclusive to Palafitos Guests |
| 24-hour room service (Restrictions apply on rainy days) | À la carte | International | All day dining, Breakfast, Dinner, Lunch, Snacks | |
| Caribbean Grill Restaurant | À la carte | Caribbean, Mexican | Dinner | Dress code |
| Lima Limon | À la carte | Peruvian | Breakfast, Dinner, Lunch | Dress code |
| Papitos Gourmet Beach Club | À la carte | International | Breakfast, Lunch | Dress code |
Facilities
- Rooms: 157
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
Meal and plan options
-
All-inclusive: Included
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Freshwater pools: 2
- Outdoor pools: 1
- Lazy river: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Tour excursions: on site ($)
Other activities
- Daily activities: on site ($)
- Casino nights available ($)
- Zipline jungle tours available ($)
- Spanish lessons
Shops and services
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry facilities available ($)
- Medical services available ($)
- Shopping onsite
- Tour desk
- Fax and copy services available ($)
- Car rental desk available ($)
- Tobacco shop available ($)
Mio Swim-up Bar
Kiyoko
Lima Limon
Ocean view
Maroma Beach
Papitos Restaurant
Palafitos Restaurant
Sabores Restaurant
Caribbean Grill
Location
Reviews
Our Favorite Place and Second Home
jordynwoodward25 on Jul 03, 2022
We absolutely LOVE El Dorado Maroma! Every time we go, it feels like coming home and every time I leave, it is heart breaking. You cannot get better, more personal service any where else. Not to mention, the beach is stunning and the grounds are just beautiful! Eduardo was our day butler and went above and beyond to ensure we had the best stay possible. He was attentive, friendly, and pro-actively thinking of our needs before we even knew we needed it. His suggestion to have coffee arrive to the room at 8:00 was a small but amazing addition to our stay…no alarms and just waking up to a knock at the door with fresh coffee! Perfect way to start the day! Even after we left, he helped us sort out a return stay anniversary voucher that we forgot to get upon check out. We are so thankful for all Eduardo did and will certainly be requesting him again! Marbel was our night butler. She was so sweet and though we didn’t need much in the evening, she was always sure to touch base to make sure we were all set. She even went above and beyond to show us a room in another building that we were curious about for our return stay. We will be requesting Marbel again as well! Renee always makes THE BEST drinks and I always seek him out as soon as I get there! Diego was also so attentive and ensured we were always taken care of, especially on Renee’s day off. Arturo on the wait staff went above and beyond each time he served us and always had a smile on his face. When he noticed the kitchen forgot to write “happy anniversary” on our dessert plate during our anniversary dinner on the beach, Arturo made sure to hand write it himself. This was so incredibly special to us and such a sweet thing for Arturo to do. The small details make all the difference! Lilliana at the spa had such good massage hands that I had to request her for a second massage because I enjoyed it that much! While these are only a few of the employees that made our stay so special, this level of service is what you can expect from every single person at El Dorado Maroma and is why we keep coming back. We are already looking forward to our return stay next year! Until next time…we love you El Dorado Maroma and miss our friends already!
Disappointed
mp2006uk (uk) on Jul 02, 2022
Fabulous reviews for this resort but this was our experience. First I should say this was our 10th visit to Mexico, having stayed in RUI Palaces, Iberostar plus others, and a number of Karisma resorts , seasides, casitas etc. so we knew what to expect, but we’re very disappointed with Maroma. From the Uk booked with TUI as we always do and big fans of Karisma resorts, pushed the envelope to stay in the flagship resort. Very expensive for the Uk compared with other Mexico visits. Visited March 2022 as a couple. Arrived after 11 hour flight , 6 hour time difference was allocated a room overlooking the the stairwell to the adjoining blocks stairwell. Spent an hour in reception being told we had to upgrade at a cost of between 2 & 3000 dollars extra for our stay Wasn’t going to happen Was told the the room the garden view room we booked did not exist. We were moved two days later but not after causing a hit of scene. Restaurants. Two were closed Italian was excellent, the Asian wasn’t for us, and the Caribbean was extremely poor by any standard let alone what we had at previous Karisma resorts, Ate twice at the palifitos, excellent what I would normally expect of Karisma resorts but at a cost of 150 dollars for the two of us each time. There was nowhere to enjoys an after dinner coffee and brandy , and a drop of brandy served in a half pint glass was not my idea of 5 star qualitity. We did go to Ricks a couple of times and had a good night. But there was nowhere else to go after dinner, for a more low key nice environment night cap. That said the grounds were beautifully maintained the staff were excellent,, as always, and the beach was fabulous, one of the reasons we booked. Seaweed was a problem, but that is nature and they dealt with it extremely well as all the resorts on this stretch of coastline do. We missed that there was nowhere to sit and have a nice before or after dinner drinks, and the upselling when we arrived was appalling. This is a much loved resort by many but our experience was not good, and has put a serious damper on our Karisma experiences for future holidays. It is a very loved resort by many ,but not for us
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