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Overview
Make this Riviera Maya All Inclusive resort your adults only home away from home. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Here, six meandering pools and pristine tropical gardens shine against the backdrop of the azure blue waters of the Caribbean.
Every detail of our high-end hacienda-inspired resort celebrates the beauty of its surroundings and is built to provide an unmatched experience in relaxation and enjoyment in the heart of Mexico’s Riviera Maya. All-suite accommodations, the gorgeous Miilé Spa, and an array of enticing restaurants and bars provide an extraordinary resort stay.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome cocktail and cool towel
- Breakfast, lunch and dinner with gourmet dining
- Unlimited natural fruit juices and soft drinks
- Pool and beach waiter service
- Non-motorized water sports
- Full equipped fitness centre
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Jetted tub
- Pillow menu
- Smoking rooms available (upon request)
- In-room liquor and wine of guests preference
- Balcony or terrace
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow menu
- Terrace with lounge furniture and exterior plunge pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow menu
- Smoking rooms available (upon request)
- Excellence Club benefits
- Premium in-room liquor and wine of guests preference
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
Excellence Club Benefits include:
- Private check-in and check-out
- Late check-out and early check-in (subject to availability)
- Private concierge service (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
- Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
- Sparkling wine in room upon arrival
- Exclusive pool and whirlpool at the pool area
- Private beach area
- Beach bag for use during stay
- Shoe shine service
- Daily fresh fruit in room
- Fresh flowers in room upon arrival
- Aqua Wellness Spa Treatment, 1 per person per day
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| Martini Bar | Bar, Lobby bar | |
| Prelude | Bar, Pool bar | |
| Blue | Bar, Swim-up bar | |
| Sol | Bar, Beach bar | |
| Cielo | Bar, Pool bar | |
| Stars | Bar | |
| La Habana | Bar, Cigar lounge | |
| Revive | Bar | |
| X Lounge | Bar, Lounge | |
| Sports Bar | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Kitchen Table | À la carte | Italian | Breakfast, Dinner, Lunch | Dress code |
| Oregano Pizza e Pasta | À la carte | Italian, Pizzaria | Dinner, Lunch | Dress code |
| Agave | À la carte | Mexican | Dinner | Dress code |
| Spice | À la carte | Asian | Dinner | Dress code |
| The Lobster House | À la carte | Seafood | Breakfast, Dinner, Lunch | Dress code |
| The Grill | À la carte | Grill/steak house | Dinner, Lunch | Dress code |
| Chez Isabelle | À la carte | French | Dinner | Dress code |
| Las Olas Restaurant | Snack bar | Grill/steak house | Lunch | |
| Basmati Indian Restaurant | À la carte | Indian | Dinner | |
| Flavor Market | À la carte | Tapas | Dinner | Dress code |
- Suites: 440
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Yoga
-
All-inclusive: Included
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 5
- Outdoor pools: 6
Water sports
- Dive shop: on site ($)
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Daily activities: on site
- Games room: on site
- Spanish lessons
- Theme nights
- Deep Sea Fishing available ($)
- Private Yacht Excursions available ($)
- Private Tennis Lessons available ($)
- Dancing Lessons
- Cooking Lessons
- Business centre
- Concierge
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Shopping onsite
- Tour desk
- Courier services
- Florist
Swim-up Bar
Bar
Pool
Pool bar
Aerial pool view
Cabanas
Location
Reviews
Excellent service, needs more nightlife
lisapM4181GP on Feb 03, 2023
Let me start by saying the hotels was truly five star in it's beauty and cleanliness. The rooms were truly outstanding (we did a swim up suite) and the housekeeping staff was amazing. Our room was cleaned top to bottom, they even folded our dirty clothes! We were a group of 4 couples in our 30s and 40s and this was our first time staying here. Pros The staff!!!! The staff MADE this trip. It was like Disney for Adults, everyone was so beyond kind and welcoming. It was a first class resort and honestly the most well staffed resort we have ever been to, and we live in LA and travel alot! Everyone was constantly smiling, everywhere you looked there was staff cleaning, bringing drinks, dancing, gardening. Lino at the espresso bar was magical and it was like walking into your hometown bar when you got there, everyone knew his name and he knew everyone! He was quick with the drinks and their martini menu is fire! Orlando at the pool bar kept the party going with his fun shots and his big smile. He made us all feel so welcome and his drinks were fabulous. He is a very hard worker! But, the person who truly made this trip outstanding was Angelo who ran the activities at the pool. We had one very rainy day and Angelo truly made that day the MOST FUN day our our trip. He kept the party going, brought everyone into the main open air event room and we had a blast. His has the energy of a toddler and was constantly getting the party going for all ages at the pool! He was there every day all day, works so hard and put huge smiles on everyone's faces. He is like the cruise director of the resort. The food was good, not the best, but decent. Las Olas was the sleeper hit with their daily changing menu and nacho bar. Plus the view can't be beat and the servers there were so fun. The spa was luxurious and the hydrotherapy was the best we have experienced...even better than Fountainbleu in Miami. The karaeoke night was so so fun. Cons THE MUSIC AT THE POOL BAR! Truly it was horrible. Elevator music at a pool bar?!?! And this was the fun pool! I get it if they play that over in the excellence club where all the older people tend to collect but the pool bar! At least play some tropical music or jimmy buffet or literally anything other than elevator music. And the bartenders weren't able to change it, it's just what plays there. We ended up bringing a speaker which everyone loved. The night life. We weren't looking for Cancun drunken night vibes or anything but they have a show each night which is cute but so many people wanted to dance after the show and the only place to go at midnight was this tiny sports bar that got crowded. One night there was a dj in the sports bar which was fun but the other nights everyone was dancing to an ipad. I would consider going to a different hotel simply for more fun dancing. The silent disco was ok but there should be some kind of club with dancing at night for all ages! ALOT of seniors at the hotel. Don't get me wrong, there were some honeymooners and a wedding or two but the hotel was overrun with retirees which was fine but maybe that is why the hotel kind of went to sleep at midnight. The food was ok. Not impressive and definitely not five star. Also, there was a 1 hour wait at most of the restaurants every night if you don't get there when they open at 5:30. The one hibachi restaurant is the only one that takes reservations but the reservations were already taken all four nights of our trip. Tips: Room service breakfast is so good (the pastrami bagel and the crepes are out of this world) but order right when you wake up because it takes about 45 minutes. We didn't realize there were tons of fun desserts at aromas until 10pm! They had such a beautiful and delicious dessert case and we didn't realize it until the last day! Las Olas Nacho Bar!!! Just do it. Do two dinners, we would put our name in for a place with an hour wait, then go somewhere else like the italian restaurant that had no wait for appetizers, then go back to our dinner restaurant for the main course...and more appetizers. Find Angelo, become his friend, follow him everywhere. Your trip will be 10 times more fun. We had a big group and when we got there, our rooms were in all different buildings even though we had requested to be together. Staff was so wonderful and did some magic and got us all right next to each other which was perfect.
Anniversary
phillipm130 (Cobourg, Canada) on Feb 03, 2023
Enjoyed everything on site as for. The food was amazing for me being a fussy eater. The room cleaned and no shortage of towels as some other resorts in the past. Top shelf service and drinks through out. So so many more. To list Definitely coming back.
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