All inclusive

Excellence Riviera Cancun

Riviera Maya 5.0

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Overview

Make this Riviera Maya All Inclusive resort your adults only home away from home. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Here, six meandering pools and pristine tropical gardens shine against the backdrop of the azure blue waters of the Caribbean.

Every detail of our high-end hacienda-inspired resort celebrates the beauty of its surroundings and is built to provide an unmatched experience in relaxation and enjoyment in the heart of Mexico’s Riviera Maya. All-suite accommodations, the gorgeous Miilé Spa, and an array of enticing restaurants and bars provide an extraordinary resort stay.

 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Spa/Pool View
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Junior Suite Swim-Up Suite Spa/Pool View
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Swim-Up Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Junior Suite Ocean View
  • 1 king bed
  • View of the Caribbean Sea
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Two-Story Rooftop Terrace Suite Spa/Pool View
  • 1 king bed
Two-Story Rooftop Terrace Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Excellence Club Junior Suite Pool View
668 square feet
  • 1 king bed
  • Pool view
Excellence Club Junior Suite Pool View
668 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Junior Suite Swim-Up Ocean View
  • 1 king bed
  • Ocean view
Excellence Club Junior Suite Swim-Up Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Oceanfront
Excellence Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Honeymoon Suite Ocean Front
  • 1 king bed
  • Oceanfront
Excellence Club Honeymoon Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Two-Story Rooftop Terrace Suite Oceanfront
  • 1 king bed
  • Oceanfront
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Martini Bar Bar, Lobby bar
Prelude Bar, Pool bar
Blue Bar, Swim-up bar
Sol Bar, Beach bar
Cielo Bar, Pool bar
Stars Bar
La Habana Bar, Cigar lounge
Revive Bar
X Lounge Bar, Lounge
Sports Bar Bar, Sports bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
Kitchen Table À la carte Italian Breakfast, Dinner, Lunch Dress code
Oregano Pizza e Pasta À la carte Italian, Pizzaria Dinner, Lunch Dress code
Agave À la carte Mexican Dinner Dress code
Spice À la carte Asian Dinner Dress code
The Lobster House À la carte Seafood Breakfast, Dinner, Lunch Dress code
The Grill À la carte Grill/steak house Dinner, Lunch Dress code
Chez Isabelle À la carte French Dinner Dress code
Las Olas Restaurant Snack bar Grill/steak house Lunch
Basmati Indian Restaurant À la carte Indian Dinner
Flavor Market À la carte Tapas Dinner Dress code
  • Suites: 440
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Yoga
Carretera Federal 307
Chetumal-Puerto Juarez
Puerto Morelos, Mexico 77580
52-998-872-8500
23 km from CUN
  • All-inclusive: Included
    • Unlimited domestic and premium drinks

Pools

  • Jetted pools: 5
  • Outdoor pools: 6

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Daily activities: on site
  • Games room: on site
  • Spanish lessons
  • Theme nights
  • Deep Sea Fishing available ($)
  • Private Yacht Excursions available ($)
  • Private Tennis Lessons available ($)
  • Dancing Lessons
  • Cooking Lessons
  • Business centre
  • Concierge
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Shopping onsite
  • Tour desk
  • Courier services
  • Florist

Location

Address
Carretera Federal 307, Chetumal-Puerto Juarez, Puerto Morelos, 77580, Mexico
23 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Great Birthday Trip!

Chelsea S (Houston, Texas) on Jul 04, 2022

Overall, we had a really great trip at Excellence Riviera Cancun! The service and experience was very consistent from what we received in a trip to Excellence Playa Mujeres last year. The property is a little bit more dated/smaller but there was some active construction efforts happening during our visit. Note: As of late June/early July 2022, the Spice restaurant (Asian/Hibachi) was closed. The entertainment offerings of Excellence are fantastic. There are several show options each night and they are all a pretty good quality. We saw Acrobats and a Michael Jackson show during our stay. Additionally we participated in a Karaoke night and Silent Party session which were really fun and well attended. Leydi with the entertainment staff remembered us and recognized us throughout our trip! Our favorite meals were at Agave (Mexican) and getting breakfast at the Lobster House above the pool - Ranchero Eggs w/ Chorizo! We were disappointed that the food at Basmati was not at the same amazing quality we experienced at EPM, but it was still a solid dinner option. We tried the Tapas at Flavor Market and it was just okay. Our lunches were just grabbing snacks from the food truck or pizza poolside which were good. Our experience the bars were overall positive. The team is always willing to make frozen drinks and the service was quick (even at the busy pool bar!). The only bummer for me was the quality of the on-the-rocks margarita the quality was not too good so I mainly stayed with the frozen options. We had a swim-up suite which was extremely helpful because by the time we made it over to the pools each day, all chairs were no longer available. The chair reservation game is in full swing which is a bummer (seats appeared to be empty, yet reserved by items). It was very easy to get a chair on the beach as it was full of seaweed during our stay. Our room was nice and minibar remained well stocked. Compared to several beach resorts, we found the room to be less humid which was a pleasant surprise. The shower was a little dark and rainfall pressure wasn't sufficient for washing hair (had to use the handheld option). Rooms are starting to show a little bit of age, but are well maintained. The Seasons transfer service has been consistently excellent when staying at Excellence properties. Unfortunately we had to arrive on a pretty late flight ~10pm and that was no problem and our trip to/from the property went great! Beware slick tiles near pool, saw several falls

TripAdvisor users rated this property 5 out of 5

One of the best…

T_Bratt (Harrisburg, North Carolina) on Jul 04, 2022

One of the best all inclusive resorts I’ve stayed at. Food and service were excellent. Entertainment was top notch. Amazing room amenities and good amount of space. Super friendly staff. Would love to stay at another Excellence Resort soon!

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