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Overview
Make this Riviera Maya All Inclusive resort your adults only home away from home. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Here, six meandering pools and pristine tropical gardens shine against the backdrop of the azure blue waters of the Caribbean.
Every detail of our high-end hacienda-inspired resort celebrates the beauty of its surroundings and is built to provide an unmatched experience in relaxation and enjoyment in the heart of Mexico’s Riviera Maya. All-suite accommodations, the gorgeous Miilé Spa, and an array of enticing restaurants and bars provide an extraordinary resort stay.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome cocktail and cool towel
- Breakfast, lunch and dinner with gourmet dining
- Unlimited natural fruit juices and soft drinks
- Pool and beach waiter service
- Non-motorized water sports
- Full equipped fitness centre
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Jetted tub
- Pillow menu
- Smoking rooms available (upon request)
- In-room liquor and wine of guests preference
- Balcony or terrace
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow menu
- Terrace with lounge furniture and exterior plunge pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow menu
- Smoking rooms available (upon request)
- Excellence Club benefits
- Premium in-room liquor and wine of guests preference
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Garment Steamer
Excellence Club Benefits include:
- Private check-in and check-out
- Late check-out and early check-in (subject to availability)
- Private concierge service (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
- Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
- Sparkling wine in room upon arrival
- Exclusive pool and whirlpool at the pool area
- Private beach area
- Beach bag for use during stay
- Shoe shine service
- Daily fresh fruit in room
- Fresh flowers in room upon arrival
- Aqua Wellness Spa Treatment, 1 per person per day
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Adults only
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Martini Bar | Bar, Lobby bar | |
| Prelude | Bar, Pool bar | |
| Blue | Bar, Swim-up bar | |
| Sol | Bar, Beach bar | |
| Cielo | Bar, Pool bar | |
| Stars | Bar | |
| La Habana | Bar, Cigar lounge | |
| Revive | Bar | |
| X Lounge | Bar, Lounge | |
| Sports Bar | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- In room wired
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Kitchen Table | À la carte | Italian | Breakfast, Dinner, Lunch | Dress code |
| Oregano Pizza e Pasta | À la carte | Italian, Pizzaria | Dinner, Lunch | Dress code |
| Agave | À la carte | Mexican | Dinner | Dress code |
| Spice | À la carte | Asian | Dinner | Dress code |
| The Lobster House | À la carte | Seafood | Breakfast, Dinner, Lunch | Dress code |
| The Grill | À la carte | Grill/steak house | Dinner, Lunch | Dress code |
| Chez Isabelle | À la carte | French | Dinner | Dress code |
| Las Olas Restaurant | Snack bar | Grill/steak house | Lunch | |
| Basmati Indian Restaurant | À la carte | Indian | Dinner | |
| Flavor Market | À la carte | Tapas | Dinner | Dress code |
Facilities
- Suites: 440
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Yoga
Location
Meal and plan options
-
All-inclusive: Included
- Unlimited domestic and premium drinks
Pools and recreation
Pools
- Jetted pools: 5
- Outdoor pools: 6
Water sports
- Dive shop: on site ($)
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Daily activities: on site
- Games room: on site
- Spanish lessons
- Theme nights
- Deep Sea Fishing available ($)
- Private Yacht Excursions available ($)
- Private Tennis Lessons available ($)
- Dancing Lessons
- Cooking Lessons
Shops and services
- Business centre
- Concierge
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Shopping onsite
- Tour desk
- Courier services
- Florist
Swim-up Bar
Bar
Pool
Pool bar
Aerial pool view
Cabanas
Location
Reviews
Great Birthday Trip!
Chelsea S (Houston, Texas) on Jul 04, 2022
Overall, we had a really great trip at Excellence Riviera Cancun! The service and experience was very consistent from what we received in a trip to Excellence Playa Mujeres last year. The property is a little bit more dated/smaller but there was some active construction efforts happening during our visit. Note: As of late June/early July 2022, the Spice restaurant (Asian/Hibachi) was closed. The entertainment offerings of Excellence are fantastic. There are several show options each night and they are all a pretty good quality. We saw Acrobats and a Michael Jackson show during our stay. Additionally we participated in a Karaoke night and Silent Party session which were really fun and well attended. Leydi with the entertainment staff remembered us and recognized us throughout our trip! Our favorite meals were at Agave (Mexican) and getting breakfast at the Lobster House above the pool - Ranchero Eggs w/ Chorizo! We were disappointed that the food at Basmati was not at the same amazing quality we experienced at EPM, but it was still a solid dinner option. We tried the Tapas at Flavor Market and it was just okay. Our lunches were just grabbing snacks from the food truck or pizza poolside which were good. Our experience the bars were overall positive. The team is always willing to make frozen drinks and the service was quick (even at the busy pool bar!). The only bummer for me was the quality of the on-the-rocks margarita the quality was not too good so I mainly stayed with the frozen options. We had a swim-up suite which was extremely helpful because by the time we made it over to the pools each day, all chairs were no longer available. The chair reservation game is in full swing which is a bummer (seats appeared to be empty, yet reserved by items). It was very easy to get a chair on the beach as it was full of seaweed during our stay. Our room was nice and minibar remained well stocked. Compared to several beach resorts, we found the room to be less humid which was a pleasant surprise. The shower was a little dark and rainfall pressure wasn't sufficient for washing hair (had to use the handheld option). Rooms are starting to show a little bit of age, but are well maintained. The Seasons transfer service has been consistently excellent when staying at Excellence properties. Unfortunately we had to arrive on a pretty late flight ~10pm and that was no problem and our trip to/from the property went great! Beware slick tiles near pool, saw several falls
One of the best…
T_Bratt (Harrisburg, North Carolina) on Jul 04, 2022
One of the best all inclusive resorts I’ve stayed at. Food and service were excellent. Entertainment was top notch. Amazing room amenities and good amount of space. Super friendly staff. Would love to stay at another Excellence Resort soon!
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