Overall, we had a really great trip at Excellence Riviera Cancun! The service and experience was very consistent from what we received in a trip to Excellence Playa Mujeres last year. The property is a little bit more dated/smaller but there was some active construction efforts happening during our visit. Note: As of late June/early July 2022, the Spice restaurant (Asian/Hibachi) was closed.
The entertainment offerings of Excellence are fantastic. There are several show options each night and they are all a pretty good quality. We saw Acrobats and a Michael Jackson show during our stay. Additionally we participated in a Karaoke night and Silent Party session which were really fun and well attended. Leydi with the entertainment staff remembered us and recognized us throughout our trip!
Our favorite meals were at Agave (Mexican) and getting breakfast at the Lobster House above the pool - Ranchero Eggs w/ Chorizo! We were disappointed that the food at Basmati was not at the same amazing quality we experienced at EPM, but it was still a solid dinner option. We tried the Tapas at Flavor Market and it was just okay. Our lunches were just grabbing snacks from the food truck or pizza poolside which were good.
Our experience the bars were overall positive. The team is always willing to make frozen drinks and the service was quick (even at the busy pool bar!). The only bummer for me was the quality of the on-the-rocks margarita the quality was not too good so I mainly stayed with the frozen options.
We had a swim-up suite which was extremely helpful because by the time we made it over to the pools each day, all chairs were no longer available. The chair reservation game is in full swing which is a bummer (seats appeared to be empty, yet reserved by items). It was very easy to get a chair on the beach as it was full of seaweed during our stay. Our room was nice and minibar remained well stocked. Compared to several beach resorts, we found the room to be less humid which was a pleasant surprise. The shower was a little dark and rainfall pressure wasn't sufficient for washing hair (had to use the handheld option). Rooms are starting to show a little bit of age, but are well maintained.
The Seasons transfer service has been consistently excellent when staying at Excellence properties. Unfortunately we had to arrive on a pretty late flight ~10pm and that was no problem and our trip to/from the property went great!
Beware slick tiles near pool, saw several falls
One of the best…
(Harrisburg, North Carolina)
Jul 04, 2022
One of the best all inclusive resorts I’ve stayed at. Food and service were excellent. Entertainment was top notch. Amazing room amenities and good amount of space. Super friendly staff.
Would love to stay at another Excellence Resort soon!
Great quality service and experience
Jul 04, 2022
Great value. Food was good. Entertainment fantastic. Staff was very friendly and helpful. Rooms were great and the staff made it extra special with the towel animals. Highly recommend staying at erc. Cant wait to go back.
Great resort for a relaxing vacation
Jul 04, 2022
A beautiful AI resort located south of Cancun, this resort proved to be a great getaway for a short trip. The staff were very friendly and helpful throughout our stay. While we didn't see some of the same special touches we're used to from their sister resort (EPM), we did enjoy our visit. Missing were the Magna restaurant dedicated to EC category guests, as well as the fun "hasta luego" towel designs, and the "eviction monkey" we've come to love at EPM.
The only things we'd like to see improvements on are better recognition of guests who've achieved higher status in the loyalty scheme and actual enforcement of resort rules around use of personal floats, use of resort provided floats, restrictions of personal music/speakers, and use of Marijuana.
We'd like to give special recognition to the following staff for their outstanding customer service :
Ernesto - EC pool/beach concierge
Alejandro- EC concierge
Moises - EC Camarero
Ivan - EC EC Lounge concierge
Carlos - The Kitchen Table concierge
Ulises - The Kitchen Table concierge
Beatriz - - EC pool/beach concierge
10th Anniversary Trip
Jul 04, 2022
We recently visited ERC with some friends and for our 10th anniversary. The resort was clean and well maintained. Food was good and the staff was very friendly and made us feel welcome from the moment we stepped out of our transport. A few who stood out to us were Jorge who took care of us a few days at the pools and on the beach. He was fantastic!! Very friendly and on top of everything for our large group all day. Favorite bartenders were the 2 Filipe's at the swim up bar.