Excellence Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

23953 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful week at the Excellence Riviera Cancun

Colleen K on Feb 01, 2023

This was our first visit to the Excellence Riviera Cancun and it was beyond our expectations. The resort is beautiful and the food was amazing. The level of service by the staff and they care they took to make sure we were enjoying our stay was really great. Our concierge, Gustavo, was especially amazing, he is lovely and a pro at what he does! We will definitely be returning!

TripAdvisor users rated this property 2 out of 5

Bad

revekkag2023 (Los Angeles, California) on Feb 01, 2023

Not a good experience with food, some customer service room service. Room maintenance some maids with real bad attitude Waited for two hours to order snacks on the beach to finally get raw pizza uncomfortable lounge chairs towels not clean got a towel that was in blood stains

TripAdvisor users rated this property 5 out of 5

Very Impressive

CherylM480 (Land O' Lakes, Florida, United States) on Feb 01, 2023

This was our 3rd trip to an all inclusive resort in Cancun and it is the first one I want to go back to! Great service everywhere. Shoutout to Lino at the martini bar, Matilde and Hugo in the pool area. Nery at breakfast! The food was actually delicious! The resort is beautifully maintained. Tons of games, classes and shows! So impressive. Our room was good. They came twice a day to clean and organize our room. Next time want an ocean view. Only complaint is the hot tubs were not hot and the beds were way too firm. Oh, and a beautiful large beach area! Just go! You will have so much fun!

TripAdvisor users rated this property 5 out of 5

Best resort experience of my life!!!!

Taylor J on Feb 01, 2023

We had so much fun and such an incredible time here! If you’re thinking about booking a trip here, do it! You will not regret it. Chef Benjamin at The Kitchen Table was incredible. Along with Alvin & Benito! We went here for the breakfast buffet every morning and was never disappointed. The waiters and entire staff provide the best customer service and take such good care of everyone. At this location, every bartender, waiter, host/hostess, housekeeping and staff member say hi to you as you walk by and they all care so deeply about the services they provide. It was such a peaceful place to be and they have a lot of events included that you can participate in as well. Those are a blast! I would absolutely come back here and will tell all my friends & family about it. Book the trip here!!! You will not regret it one bit.

TripAdvisor users rated this property 5 out of 5

Excellent Excellence

dmacodrum on Feb 01, 2023

This is a beautiful resort, which we enjoyed for our third time.We like the choice of several restaurants with delicious food and great service, the lovely location and facilities of the resort, the very nice room ("suite") and the great staff.. Each day we did a walking/swimming tour of the large river-like pools and some days also enjoyed the beach. Every one of the staff that we encountered were cheerful, friendly, attentive and helpful..

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