Generations Riviera Maya, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

5244 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Generations Riviera Maya

sandykX on Jul 03, 2022

Thank you to one of our Butlers, Israel who took care of us last week Thanks Diego, appreciate your service so much! See you again soon we hope! Also our Butler, Diego, who went above and beyond for our family. He’s the best! Thanks Diego. See you soon. Also for our granddaughter’s nanny, Zoe. She took great care of her. She wants to come back because of all the great care she gave her Our trip was amazing!

TripAdvisor users rated this property 1 out of 5

Loved my stay! Everyone was kind, friendly, helpful,

V8958FTdonnar on Jul 03, 2022

The staff was the best I have ever experienced. Starting with check in, Alejandra was so friendly and easy to work with. The butlers, CeCe, Stephanie, Israel love to help others and it shows in their detail to service, friendliness, and helpfulness. Miss Vicky could not have made a better meal in our room and her smile was infectious. Sandra the house keeper was fast and efficient. She was so kind to help me with a few Spanish words when I asked. Luna at the butlers station seamed able to do magic, helping was get anything we asked for. Again the friendliness of the staff was amazing. The bellman, Julian was so fun, saying hola to everyone me saw, singing to us, and getting were we needed to be on time. The entrainment is first class! I would encourage everyone to see as many shows as are available during their visit.

TripAdvisor users rated this property 5 out of 5

Another great trip!

awesome7JBLB (Raleigh, North Carolina) on Jul 03, 2022

We've been to Generations RM many times and it gets better every time! Butlers Cecy, Stephanie, Imelda, Israel, and Luna were awesome. Concierge Frank Torres from neighboring Casitas was instrumental in helping set up reservations for several activities. Our stay involved piecing together several separate reservations, and Alejandra at the front desk was perfect in making it all seamless to us. One night we had a wonderful dinner prepared in our room by Mrs. Vicky from Cocina 32 in the neighboring Casitas. What a delicious treat! Our room was kept spotless all week by Sandra and it was nice to meet and speak with her on several occasions. Bellman Julian was always ready to shuttle us around the property - singing on the way! While Generations is a family resort, we love staying here as adults and taking advantage of all of the benefits of neighboring El Dorado Royale and El Dorado Casitas which are both adults only. Highlights of this trip were the Mexican Fiesta, the Fire Show, and the International Tenors. The food was excellent at every restaurant and 24-hour room service was prompt and delicious. We love the rooms with the infinity pool swimup. It is nice to be able to enjoy the water right from your balcony

TripAdvisor users rated this property 5 out of 5

Generations was amazing - again!

970betsyb (Apex, North Carolina) on Jul 03, 2022

We love this resort! Such amazing service and attentive staff. Can't say enough good things about the following people: Imelda, Luna, Cecy, Stephanie, and Israel were our amazing butlers and lounge staff, Sandra was the best house cleaning, Ivan was outstanding as head butler, Ms Vicky was world class as our in room chef, Julian was our singing bellman, Jonathan is the BEST bartender, Alejandra for checkin and checkout took such wonderful care of us, Omar at the front lobby made sure all the comforts of our room were taken care of, and Frank Torres helped with reservations making every event special. Cooking class and Dinner at Fuentes were over the top because of chef Eduardo and sommelier Edgar.

TripAdvisor users rated this property 5 out of 5

Generations Riviera Maya

Ktslater (O'Fallon, Missouri) on Jul 01, 2022

Our trip was excellent!! Service and staff were great, our butlers, Ana, Girardo and Eddie were the BEST. They were on top of everything so we didn’t have to be. The pool was awesome. Bring a floatie!

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