Generations Riviera Maya, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

5618 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Not what we expected! :(. Very disappointed.

Lynda B on Feb 01, 2023

We just recently returned home from our vacation in Mexico. We have been long-time with Exotic Travelers . We have always enjoyed our annual visit to Exotic Resorts up until this recent visit. To say that we were disappointed is an understatement. This year, we decided to try out Generations Riviera Maya for something different. Well, I can honestly say that it is the first time that we were looking forward to leaving and going home. Our experience at this resort did not live up to the standard we are used to with Exotic -both the suite and the service. The suite that we were assigned was obviously in need of upgrades. The plaster around the door was falling off in pieces, the hot water was coming down as a trickle in the sink even with the tap fully open. There was this weird sand like powder and little bugs appearing on the countertops consistently even though we kept wiping them all the time. Thick dust could be seen everywhere on higher surface and the housekeeping left to be desired. The door of the fridge was filthy and never wiped the whole time we were there. A few units further down from our swim-up (3rd floor) was missing a safety railing. (please see all photos attached). The registration at the front desk was deplorable – there was only one staff to offer service and even though the start of our vacation had been delayed by a couple of days due to flight issues, we had to wait to get in our room. (BTW- we still had to pay for those 2 days). The whole process felt rushed like there were more important things going on than our check in. We never did get our pillows and aroma selected at registration during our vacation. We discussed the issue of the Gala Dinner and the extreme allergy to shellfish. They assured us that it was taken care of. Flash forward to the dinner, we arrived there and there was a lot of confusion about where to seat us. When the main meal was served, I was brought a plate with beef and chicken. Obviously being nervous about cross contamination, we asked the waiter about it and his answer was “I am fairly certain that it's safe”. That really doesn’t inspire confidence. We decided to leave without eating. The next day, we ordered room service and were asked about food allergies. Again we reiterated the shellfish allergy. The burgers that were delivered to our room were covered in shrimp on top. They offered to replace them but at this point we weren’t confident that the next order would not be cross contaminated. The whole experience during this visit left us feeling like being a member is not valued anymore. We can honestly say that if this had been our first experience, we would not have entertained the thought of purchasing a membership. We were directed to contact Membership Services, which we did -3 separate emails, no responses.

TripAdvisor users rated this property 5 out of 5

Erickson/Martens Holiday

277delm on Jan 31, 2023

On our first night, Eddie was eager to make everyone feel comfortable and to make sure all we needed was there, he was polite, genuinely happy to help us get settled in. We had, for the next 6 days, AMAZING service from Luna and Stephanie. They went over and above to meet any needs we had, always with a smile and friendly conversation. We always felt at ease with every request or with just a friendly conversation. They made my vacation the best one I've ever had. We had an amazing guy serve us at the beach, Erbie. He always had a smile and was always genuinely happy to see us, even off the beach around the resort. He was amazing in his service and friendliness. In closing, everyone was stellar, always there with a friendly, genuine smile, willing to take on us crazy Canadians. Best holiday ever for me! Thank you to you all!

TripAdvisor users rated this property 5 out of 5

Best vacation ever.

Coastal50578178404 on Jan 31, 2023

We arrived at your hotel and were greeted by our very friendly butler Eddie. He made sure we got settled in our rooms and that everything was as we had ordered. We also had two other butlers named Luna and Stephanie. They were friendly, informative and made our 7 day stay absolutely incredible. We had a very funny and friendly beach butler named Erbie. He made sure to have Bali bed ready and always eager to give the best service. At the restaurant and pool bar Rapheal kept us laughing and having a good time. During the day Axel and (I am sorry I can't remember the girl's name) kept my sister and I busy with the activities around the pool. They were very friendly and entertaining. The food was amazing. The staff was amazing. Best vacation ever.

TripAdvisor users rated this property 5 out of 5

Amazing vacations

james t on Jan 31, 2023

I went with my family, we liled the hotel a lot, it has a very large pool, the food is very good, they have many activities for kids and they have a kids club, the sea is not the best but the view is beautiful, the staff is very friendly especially Eder and Israel thanks AMIGOS see you soon. Rock star.

TripAdvisor users rated this property 5 out of 5

Wonderful New Years trip

John O on Jan 31, 2023

We had a wonderful start to the New Year at Generations!! The service was fantastic, thanks to Eddie, Luiz, and Gerardo. We enjoyed the spa, and the many restaurants onsite, The Palms waterfront cafe was especially good. We can’t wait to go back!

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