The facility is a bit older but renovations and repairs are in progress. With recent management changes, the future looks bright for sure.
Within the realm of nude resorts, there is no comparison. I am not aware of another truly nude resort in the 4-star category.
Some places have nude areas or have rules for covering up in certain areas. A person could be nude here 7x24 for the duration of the stay. In that sense they have no apples to apples competition locally or globally I am aware of.
The SERVICE here cannot be beat.
The staff greets us by name and remembers us when returning. The restaurant
manager (Yenesia) remembered my breakfast taco order.
The level of service here is just not present anywhere else we have been.
The exemplary staff members I can recall are:
Ula at Concierge is super
Esperanza sets a standard for all customer service providers to emulate. The owners of HBR should buy her a house to make sure she never leaves.
Bartenders Nathanael and Pedro take care of our thirsts and make us feel welcomed.
The entertainment staff of Ixcele and Fernanda are very cheerful and fun.
The taco lady, Marta makes incredible breakfast tacos with a friendly smile.
The wait staff definitely goes above and beyond. Great job Angel, Arney, Asisito, and Noel
My wife and I highly recommend massages by Ledi, Anistacio, and Walter
Good luck with Customer Service
(New Albany, Indiana)
Sep 07, 2023
If you are trying to set up a reservation and Jose Valdez happens to be the customer service person who answers - Do yourself a favor and hang up and call again. He needs a lot more training and you will be wasting your time. 43 min. later and he just doesn't seem to listen, get it, or be able to help.
It has never been so frustrating and there wasn't a language barrier. He just doesn't seem to understand.
Another Awesome Trip
Aug 30, 2023
We have just returned from another (our 20th) trip to HBR. As always, everything was perfect. Special thanks to all of the great staff. The dining room staff: Anecito, Angel, Noel, Jonathon, Yeniza, Gaspar and Ricardo were amazing (Arnie was on vacation!). Esperanza and Nate kept us well hydrated! Shout-out to Fernanda and Ixchel for activities during the day. We cannot say enough about Ula and Eleasin for taking care of the members' needs. Food was very good at La Vista and we ventured to Klay Talay twice for wonderful meals. There were new additions to the bar stock, which were great (altho, sometimes they not always in stock. We always enjoy the entertainers, especially Dana Kennedy, The Tenors, and Goliath. We reconnected with some wonderful folks and met wonderful new faces as well. It is amazing how awesome the other guests are. We are already looking forward to our next trip in a few months.
The Staff is Amazing
(Bossier City, Louisiana)
Aug 29, 2023
Our 3rd trip to Hidden Beach. As always, we had a great relaxing trip. Here are our observations after a long weekend from August 25-28.
Check In: This was a breeze. Only took a few minutes. The manager is absolutely wonderful. We arrived around 11 AM and our room wasn’t ready. No big deal, we enjoyed lunch and the pool area until our room was ready around 3 PM.
Room: We stayed in Room 1208. It’s a swim out room and we highly recommend this. The location of this room is great, close enough to the pool area for convenience but far enough that’s it’s quiet. The room is getting somewhat dated, but still very nice.
Housekeeping: Outstanding in every way. Can’t say enough about how accommodating the staff is.
Bartenders/Drinks: Also outstanding. Entertaining bartenders who make great drinks. I tried quite a few different drinks and all were great. I particularly recommend the Bloody Mary for breakfast. Beach drink service was amazing. We were never without a drink in our hand.
Entertainment Team: These ladies are great. Volleyball, Bingo, Trivia. They are amazing at their job. Made our stay great.
Food/Dining: The wait staff is amazing. Probably the best of any resort we have stayed and we have stayed ant many many resorts all over the Caribbean. The food was really good, Breakfast, lunch and dinner. We dined at the sister resort once, the Mexican Restaurant and it was amazing.
Overall: Probably our most enjoyable trip to Hidden Beach. We truly hope the price increases are slowing because we want to continue to make our annual trip and this place, although absolutely wonderful, is getting expensive. That being said, we always look forward to our visits and this trip did not disappoint.
Great Experience! Can't wait to go back
Jul 26, 2023
What a amazing experience we had
Check in was quick ! Thanks to a staff that truly cares about their visitors, Big thanks , to Ursula Szylak , Eleasin Rivera.
Let's talk about the food experience
One of our favorites was breakfast, authentic Mexican food by Martha Parra , this lady will put a smile on your face every morning ! And a special thank you to the wait staff , Noel , Arnie , Angel, Aniceto, Jonathan , Galdino , Gaspar Ricardo, Alejandra ( Alma ) The bartender Sexy Nate, Pedro, David .
And our activities directors Mike ,Fernanda, Ixchel, kept us busy with volleyball, trivia, and water aerobics . Our masseuse Paulino helped us relax with a 90 min massage.