All inclusive

Iberostar Grand Paraiso

Riviera Maya 5.0

Learn about all active advisories related to this hotel

Overview

The Iberostar Grand Paraiso is the ultimate adults-only luxury resort with the Iberostar Grand Collection. Oceanfront resort offers exceptional service and impeccable attention to detail. You also receive exchange privileges with the other hotels in the Iberostar Playa Paraíso Golf & Spa Complex with access to 19 restaurants & 19 bars!

 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Suite
646 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 2 guests in the room
Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Upper Floor Suite
646 square feet
  • 1 king bed, or 2 double beds
  • No more than 2 guests in the room
Upper Floor Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Pool View Suite
646 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 2 guests in the room
Pool View Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details
Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Ocean Front Butler Suite
646 square feet
  • 2 double beds, or 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Ocean Front Butler Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details

Upper Grand Suites:

·       Personalized pre-arrival contact to learn the guest’s preferences*

·       Online check-in*

·       Room selection through “My Room Online”

·       Personalized welcome

·       Special welcome drink

·       Refreshing towel upon arrival

·       Private check-in with a Hotel & Room orientation made by the butler

·       Resort credits

·       Customized Minibar

·       Bottle of local wine/liquor

·       25% of discount on Star Prestige

·       Butler courtesy call during stay

·       24 hour Guest Service

·       Exclusive Grand Experience Team with butler service

·       24 hour Bellman service

·       24 hour Valet parking service

·       Pool Grand Experience Team service

·       Ironing service

·       Resort guided tour by appointment (Butler)

·       Butler courtesy call, day before checkout

·       Butler support for any guest needs

·       Personalized farewell of guests

·       Baggage claim by bellman in room

·       Complimentary late check out* *Subject to availability.

Panoramic Ocean Front Butler Suite
645 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 2 guests in the room
Panoramic Ocean Front Butler Suite
645 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details

Upper Grand Suites:

·       Personalized pre-arrival contact to learn the guest’s preferences*

·       Online check-in*

·       Room selection through “My Room Online”

·       Personalized welcome

·       Special welcome drink

·       Refreshing towel upon arrival

·       Private check-in with a Hotel & Room orientation made by the butler

·       Resort credits

·       Customized Minibar

·       Bottle of local wine/liquor

·       25% of discount on Star Prestige

·       Butler courtesy call during stay

·       24 hour Guest Service

·       Exclusive Grand Experience Team with butler service

·       24 hour Bellman service

·       24 hour Valet parking service

·       Pool Grand Experience Team service

·       Ironing service

·       Resort guided tour by appointment (Butler)

·       Butler courtesy call, day before checkout

·       Butler support for any guest needs

·       Personalized farewell of guests

·       Baggage claim by bellman in room

·       Complimentary late check out* *Subject to availability.

Romance Villa with Private Pool and Butler Service
2088 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Romance Villa with Private Pool and Butler Service
2088 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • DVD/CD player
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Amenities


Location

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Amazing

Jet43068852725 on Feb 16, 2024

Our room was absolutely amazing! The best I’ve ever stayed in! Our butler service was outstanding! Mauro, Angel, Trini, Benjamin, Karolina, Manuel, Gustavo. The Grand is definitely the place to stay! Beautiful beaches and you are treated like royalty

TripAdvisor users rated this property 5 out of 5

Best Resort Yet in Mexico!

diverWestMI (West MI) on Feb 16, 2024

What a beautiful resort! After 10 days there Feb 4-14, 2024, we must say that this is by far the nicest all-inclusive resort we have stayed at while in Mexico. The room (7029) was an Ocean Front Butler room on the 2nd floor. The room was wonderful and our maid (Kennedy) did a wonderful job keeping it very clean. The bed was very comfortable and pillow selection was a nice added benefit. The balcony was wonderful and we were less than 100 feet from the ocean (or so it seemed). Our butlers (Benjamin/ primary and Mario/ secondary) attended to our every need. They checked daily to make sure our rooms were still to our liking and to make sure we were still happy with the dinner reservations they made for us. They also went out of their way to get us some specialty liquors in our room at our request. To those who have used the Butler service at a Sandals, this is different but still a very nice option. We spent the days around the big pool in the corner nearest the Mexican Restaurant and closest to the ocean. Instead of umbrellas, they have cabanas. There was plenty of those available on a first come, first serve basis. I did not see any day where all of them were full, so there were plenty for your choosing. They also had lounge chairs outside of the cabanas and there was room to pull the chairs out of the cabanas as well. The pool water was very refreshing but a bit cool for a lot of people. They did have 4 hot tubs attached to the pool at 90 degrees so there was something for everybody. The activities were plenty and not so loud as to stop you from reading or taking a nap. The service at the pool was great (especially Tux) for drinks and lunch. They did have a limited lunch menu but the food was very good. I had fish tacos everyday from the Mexican Restaurant and was very happy with them. The bartenders also did a nice job with the drinks and if you wanted more alcohol added to the drink it was no problem. I read before going that it was all lower shelf liquor at the bars but we didn't experience that at all. Jamison, Bombay Saphire Gin, etc...were all available. We like early dinner so our butlers got us reservations for 6 or 6:30 for every night. We ate at all of their restaurants twice with the exception of the Mexican from which we had lunch delivered every day. The food here was a great experience overall. Best we have had in Mexico at all-inclusives. Here is our take on the restaurants in order of our preference (top to bottom): 1. L'atelier (French)- 10 out of 10. Food was great and cooked exactly to order. Roberto did an excellent job and was one of the reasons this was our top choice. French Onion Soup and Tiare Masue were both great as were the main courses. They were always happy to add a lobster tail or other second entry if so desired. 1. (Tied) Haiku (Japanese)- 10 out of 10. They have both the hibachi experience as well as the ala carte which we had both nights. Everyone seemed to be having fun at the hibachi tables and were set up for smaller groups than what I have seen in the past which was very nice. The ala cart menus did not disappoint. The flash fried shrimp appetizer was wonderful and the Duck main course was fantastic! The send night I added vegetable rice to the duck which made it even better. 3. Venecia (Italian) 8.5 out of 10. The setting was very nice. The first time we had communication problems with the waiter which was as much my issue as his. I ended up not getting what I thought I was getting and my wife's steak was overdone. The second night her pasta was way to andante but my steak was cooked to order. Deserts were good, but not as good as L'atelier. 4. Tony's (Surf and Turf) 8 out of 10. The first night was disappointing which most likely affected this rating. The taste of the food was good, but the cook was not good. First of all, I order the Tomahawk Steak which was extra. I was told it was around $40, but in reality it was $100 which in itself I should of known based on the Peso price shown on the menu but the waiter should know based on the number of Americans and Canadians that frequent this resort. The price wasn't the biggest deal, the Steak came way over done. Waiter had a hard time understanding the concept of "rare/ medium rare". I asked for a red warm center. The steak came medium well done. The waiter should have known how it was cooked as he cut it off the bone and into slices as part of the presentation of the meal. He never asked if the cook was right or checked back to make sure everything was to order. As I said, the taste was very good but quite dry due to being overdone. 5. Buffet 7.5 out of 10- As buffets go, this was a 9.5 out of 10 but I'm not much of a buffet kind of guy. For buffet food it was very good. Everything was hot and tasty. The Lobster was good and served 4 different ways. They had several stations for different kinds of food. The buffet was excellent for breakfast which we had everyday. The woman in the corner (sorry I didn't get her name) making omelets and eggs to order did a great job. and from the third day knew what our order would be. They had hot rounds of meat which they cut for you every morning, with ham being the best (in my opinion). The breads were fantastic! All were fresh baked and some were even still warm. You could pick the flavor and cut yourself off a fresh loaf or take some precut. Again...Food was excellent across the whole resort. While there were a few things I would change or ask for, they are much to minor to mention. Will be coming back this resort again, which we normally do not do. However, what you get for the $$ is very much worth it. Their staff is what makes the difference! Keep up the great work Iberostar Grand Paraiso and we hope to see you again!

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