Iberostar Grand Paraiso reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

8986 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing return trip

shnfox (whitehaven, cumbria) on Jul 02, 2022

We visited here 4 years ago with the in-laws and just enjoyed another amazing holiday. It didn’t fail to impress again and we are already planning a return trip. The staff cannot do any more to make you feel welcome and relaxed. Extra special mentions go to our butler Trinidad, Celia in the buffet restaurant and to Mirna at the pool who we remembered from the last visit. If you are coming to Mexico I can’t imagine why anyone would go anywhere else than here. It’s worth the extra money! Roll on our next trip ??

TripAdvisor users rated this property 5 out of 5

Relaxing Stay at a Beautiful Resort With the Best Staff

Laradavison on Jun 30, 2022

Wow where to begin?! We went here for our honeymoon and had an amazing time. Everyone who works here is incredibly friendly and helpful. Anyone you pass while walking will give you a smile and a wave, if you have questions any staff member you ask will help or if there is a language barrier they will grab someone else who can help. From the moment you walk in to the lobby at check in you are greeted with a smile and excitement. The resort itself is incredibly clean, I swear the whole place just shines. They really want you to be in touch with nature which I appreciated and the grounds are well kept with many different plants and flowers. Food: There are multiple restaurants on the resort and every one is delicious. We enjoyed the Mexican wet bar for dinner the most, it was really good! There is also a taco place for a quick bite in the shopping plaza area that we ate at every day, sometimes twice a day. The buffets were better than any resort buffets I had been to before, lots of options. I would suggest calling the resort before you arrive to see if you can make dinner reservations in advance. Bars: the bars are also great with many drink options, though I suggest the spicy margarita! The bartenders pour generous amount and they make amazing drinks. There are bars all over the resorts, at the pools, and in the shopping areas. Activities: there is no shortage of things to do here! Water activities, games, yoga, and multiple fun pools between all of the resorts. We enjoyed the lazy river at one of the other hotel pools and also the waterfall pool. We brought our own cheap pool floats which I would recommend, but they do have floats there too. The beach is beautiful with plenty of seating and beach chairs provided. They even had beach games and sunscreen you could use. In the evenings there was always live music in the lobby to sit and listen to or dance to before and after dinner. We enjoyed the fire show a lot, it was so cool and they were so talented we Watched it twice! We also had fun at the galaxy bar/club over in the shopping center, and the rhapsody bar on our resort. Lots of shopping in the plaza ! Also estudio4 a tattoo shop in the plaza, William and Ivan were working and they did great work! A very clean and professional tattoo parlor if you want a permanent reminder of your vacation. Some staff members I’d like to recognize by name include: Luis- our favorite butler! So friendly and funny, thanks for everything! Angel, Marcelo, and Ivan- our other butlers who were also helpful and friendly Isis- activities, she led yoga in the hut by the spa and it was so peaceful and relaxing she did a wonderful job Gonzalo- bellhop at grand paraiso he gave us a tour of the resort and drove us around in the golf cart a few times, he was always so kind and happy Eliana- she was part of our turndown service and she kept our room looking clean, she was sweet and friendly the few times we met her Jorge- this fun guy was out at the beach collecting towels and putting chairs away in front of the grand paraiso on the south beach one evening when my husband and I stopped him to ask if he would take our picture, he didn’t just take one picture he took a whole photoshoot and the pictures turned out incredible! He went above and beyond and we had a great time with it. Augusto- he is a driver we met in front of the shopping plaza who gave us a ride back to our resort one night after we were tired from too much dancing. He was so fun and personable and we talked the whole way back to our resort about families and life. He was so kind and had a great smile, we ran into him a couple of days later and we were so happy to see him again! Dario- bartender in lobby, funny and of course friendly, and made amazing drinks! My husband tells everyone about the espresso martini you made for us. William- tattoo artist at estudio4 on the resort, thank you for my little sunshine tattoo on my wrist. It looks perfect and healed up quick! You did great work and it was fun to talk to you in the process! Thanks everyone for an unforgettable week! We will definitely be back!

TripAdvisor users rated this property 5 out of 5

Absolute Perfection!

I3472QFjimm on Jun 26, 2022

This was our 3rd time to this property - the 1st with guests. The food, amenities, and services were impeccable. The Star Prestige concierges, especially Stephanie, Laura, Gus, & Vionney were at the top of their game and provided an unforgettable stay. We had great service in the restaurant from Emilio and Reyes and the food was so good! Make sure you get a massage on the beach from Esteben - he is the best! Ricardo out front from the "Welcome Home" to "Until December or March" was always ready to assist to any need. The other stars of our visit (again for the 3rd time) were the pool concierges - especially Jorge, Manuel, Mirna, and Oscar. They truly make you feel like family and will bend over backwards for anything you need. They have started to feel like family and I cannot wait to see them again. Speaking of which, we love this property and THE STAFF so much, we are already planning our next visit in December or March. We cannot wait!

TripAdvisor users rated this property 5 out of 5

Grand Anniversary

bdnelson777 (Saint Charles, Missouri) on Jun 23, 2022

We had an excellent two week stay this June, 2022 at the Iberostar Grand Paraiso for our 45th anniversary. We are Black Club Members and stay at the Grand Paraiso twice a year. We only go to the Grand Paraiso because the resort is amazing and beautiful, the food is upscale, and the staff are caring and many are good friends. The Club membership means you get preferential treatment and that adds to the grand experience. The butlers (Marcello, Ana, Luis, Ivan, Karolina, Angel, and Henri) checked daily to make sure our room was ok and we were happy at the resort. Carlos, a chef, was assigned for club members and he made us some great breakfast dishes. There were some servers at the restaurants that were amazing: Eucibios, Cecilia, and Emelio. The Club (Analhi, Laura, Stefany, and Vianney) made sure our stay was perfect and took care of our restaurant reservations and transportation. Whenever we saw Adriana she took the time to check on us and make sure our stay at the Grand was going well. Mirna is a blessing to us and we are always happy to see her. On the day before our departure my wife strained her hamstring and was barely able to walk. The Club, Vianney, restaurant staff and butlers helped us in many ways to get meals and with our troubles. We felt like family was helping us. It was a great comfort to us. If you have troubles, staying at a resort like the Grand Pariaso as a Club member means they take care of you like family.

TripAdvisor users rated this property 5 out of 5

Amazing Honeymoon Experience!

ryanharper2207 on Jun 20, 2022

Iberostar Grand Paraiso was the cleanest and nicest place I have ever been. The employees are very friendly and personable and the food was incredible. We enjoyed having access to the other Iberostar resorts and relaxing at the Grand!

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