Iberostar Quetzal
Playa del Carmen 4.0
Overview
The Iberostar Quetzal resort is located along the sandy beaches and clear waters of the Yucatan Peninsula. Enjoy your day relaxing on the beach under the sun or in a variety of sporting activities available for all ages.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV

- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Preferential room location
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV

- 1 king bed, and 2 day beds
- No more than 4 guests in the room
- 1 king bed, and 2 day beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV

- 1 king bed, and 2 double beds
- Garden view or Jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Guaranteed connecting room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV

- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV














Amenities
- No elevator.
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Star Camp
Items for babies
The following items are always subject to availability and are requested at the time of booking or directly at the hotel.
• Microwave oven
• Baby bath tubs
• Baby bottle sterilizer
• Changing mats - mats with terry cloth
• Bottle washing set
• Highchairs
• Baby lights lamp
• Bath play set
• Socket protector
• Children's step stool
• Children's toilet reducer seat.
- Karaoke
- Theatrical Presentations
Type | Amenities | |
---|---|---|
El Paso | Bar | |
La Cascada | Bar, Pool bar | |
Kiosko | Bar, Beach bar | |
La Plaza | Bar | |
Sports Bar | Bar, Sports bar | |
Cigar Lounge | Bar, Cigar lounge |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
- Check-in at front desk
Wi-Fi
- Throughout the property
Internet
- Business centre available ($)
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Cozumel Buffet | Buffet | International | Breakfast, Dinner, Lunch, Snacks | Reservations required |
Uxmal | Buffet | Grill/steak house | Lunch | |
La Gondola | À la carte | Italian | Dinner | Dress code, Reservations required |
Ice Cream Stand | Snack bar | Ice cream | Snacks | |
Uxmal | À la carte | Mexican | Dinner | Dress code, Reservations required |
Mare Nostrum | À la carte | Mediterranean | Dinner | Dress code, Reservations required |
Bonsai | À la carte | Japanese | Dinner | Dress code, Reservations required |
Smoke House La Hacienda | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
- Rooms: 350
- Fitness centre: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
- Public beach
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Freshwater pools: 1
- Kids pools: 1
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)


Aerial

Beach

Pool Aerial

Main Pool

Lobby

Restaurant

Theatre

Spa

Wedding Facilities

Wedding Facilities
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.5
-
Value 4.5
Honeymoon
Andi R on Sep 16, 2023
Rotten food, spoiled fish, dilapidated and dirty rooms, broken air conditioner, crowded beach, overheated pool, expensive extras despite allinclusive, noisy environment even at night, monotonous buffet, dirty bedding
Terrible experience at Iberostar Quetzal
Monse O on Sep 10, 2023
Terrible experience. I planned this trip to go with my family (husband and two year old daughter). When I made my reservation I specified that I needed a single bed because I had previously had a terrible experience in which my daughter fell, at the time of check in they told me that it depends on availability and that there was no option for that type of room unless they gave me on the third floor and leave my stroller in the first floor which of course was not an option. We had no choice, so we take that room. It was still early and they could not give us the room, we asked for a place to change our clothes and they gave us the option of the Hospitality Room. This place is a bathroom, dirty, without air conditioning and with very little space. When we finally got our room we went to the pool and from there it was my surprise because it was dirty, the sunbeds were old and broken. In the pool areas they have glass cups which is a danger because my husband cut his finger in the children's pool. The lines to order something to drink are very long and you spend at least 40 minutes waiting. There was no space, the water of the pools were dirty and with trash. When I saw all this I inmediatly called the agency I had booked with to tell them that I had been there for an hour, I had not consumed anything and of course I did not want to spend my vacation in that place, they were very accessible and told me yes, I had to go up to the lobby to talk to the public relations manager to whom I explained everything that had happened and she immediately told me that there are no refunds, that they had to charge me a penalty, which it was crazy because I had not even been there for an hour and half. I felt no empathy at all, I just felt that they wanted to get money out of me. The only thing she offered me again was to give me the room on the third floor and he told me that it was the only option and that he could not do anything else for me. I tried to explain to her that the place did not meet my expectations at all and that I did not want to spend my vacation there, again she told me that there are no refunds and to check with my agency. My agency told me that I could gladly cancel but the hotel was charging them a penalty which was $275 for being there for one hour. I share my experience with you because there are many more hotel options, with better service and much more beautiful and well cared for, and you won't be surprised and penalized like me.
Vacation Offers
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