I can’t thank enough all staff of the hotel. We had a great time..
The entertainment team, the restaurants, Gabi, Paco, Viri and all the Star Camp’s monitors were amazing. Thank you all for everything. We will come back soon!
Mexico is fun
Jun 29, 2022
The activities with Lau, Nicky and Mauricio are the best animator in the resort, I loved the activities at the beach and pool. My days was very fun here and I want come back one day again!! See you my friends
Never Disappointed With Iberostar!
Jun 28, 2022
My wife and I have visited Quetzal many times and never had a bad experience. Our last stay there in May was for 2 weeks. We thoroughly enjoyed our stay and had many new adventures!
I would like to thank Javier at the beach club, Mario the bartender, and Julio and James at the Prestige Lounge.
A VERY special thanks to Jessica. She always takes good care of us and makes our stay more enjoyable. She did so many extra nice things for us on this visit. We enjoy her company, advice, and explaining Mexican life. She's a very special and caring person, I'm glad we got to see her again.
If you haven't visited Quetzal, you're missing something special!
Beautiful jungle location
Jun 27, 2022
First of all, the staff are amazing - the servers, the housekeeping staff, the cooks, the groundskeepers - so friendly and hard-working.
The rooms are clean and comfortable. If you like firm beds, you will love these beds. If you like a softer bed, these beds are hard as a rock! I still slept well, despite the hard mattress.
The jungle paths are amazing. I love all the animals we encountered. You will enjoy the haunting shrieks of the Howler Monkeys. Of course, my favorites were the "Gatos" who hung around waiting for food. Oh, and the peacocks!
Check in: the staff were welcoming. However, I feel like our check-in was very rushed, and we didn't get all the info we would have liked to have had about restaurant hours, mask requirements, where to get our luggage (they took it from us when we arrived and told us they'd take it to our rooms. They didn't. We had to go find it.) It would be nice to receive a flyer with a schedule of restaurant hours, events, a map of the resort, and all of those other important things.
Food and drink: the bartenders are wonderful. The servers are top.notch. The food is fairly typical resort food. I would recommend eating at the à la carte restaurants at dinner time. The buffet - while massive - was not my favorite place to eat. The Japanese restaurant was my favorite - it is hibachi style and very delicious. You receive a nice little appetizer sampler plate in addition to the entrée and dessert.
My second favorite was the Italian restaurant simply for the bruschetta bar - holy smokes! Every kind of bruschetta you could imagine.
My least favorite was the Mexican restaurant. I ordered steak, and it was tough and chewy.
I was unable to eat at the Mediterranean or smokehouse restaurant.
My kids loved the ice cream bar, and so did I. The swim up adult bar was nice. I like that it's adults only.
You are provided with two glass bottles to refill at the filtered water filling stations. I liked that. They also have an ice machine available.
Safety; this resort is very safe. It is in a safe neighborhood, and there is plenty for kids to do.
The pool is AMAZING, but the music was a bit too loud. We chose to sit on the beach under the palapas. Just like other resorts, despite the fact that there are many signs posted about not reserving seats, people do it anyway. I wish it would be enforced. I also wish the no smoking areas were enforced. The smell of smoke completely ruins the peaceful beach atmosphere.
The soap dispenser in my room was empty the entire time I was there. I asked housekeeping if they could refill it. I was told no. I had to use the body soap I brought with me for hand washing every day. It just seemed strange that I was told no.
I can't comment on the shows and entertainment because we didn't go. We just like the beach!
If you want souvenirs, you can walk about five minutes up the road to a little market area with lots of vendors.
It's a beautiful resort. It's very well maintained, eco -friendly, and clean. (I just wish the beds were softer!)
Jun 26, 2022
I thoroughly enjoyed. The entertainment team was great. Everyone was intentive. The food at Iberostar Tucan was delicious. I like how big the pool is. Charly is the best??. We will be back soon. The ice cream was a favorite too.