Iberostar Quetzal reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

8612 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Fun time, nice place

pegar (nj) on Jan 30, 2023

Just got back, enjoyed ourselves completely. the beach was beautiful, food plentiful and good. Drinks a bit weak but ok. Never went hungry, the specialty restaurants were very very good. The staff very friendly and helpful. The resort was very very clean.the jungle was cool to walk through, the room perfect. My only complain would be the entertainment wasn't what we were expecting, the only show that was good in our opinion was the fire show, the others were ok but way too short and not very good. If you have little kids they would probably enjoy them. Saturday night they had nothing going on for entertainment, which is surprising. I would recommend this resort to families and couples if you aren't looking for great entertainment at night. We sat on our porch and listened to the resort next to us and they were having a blast. Thanks for a great vacation.

TripAdvisor users rated this property 4 out of 5

Nice resort, terrific service, beautiful beach

agl2107 (Salem, Wisconsin) on Jan 30, 2023

Just left the Quetzal having had a great time. We had 4 people in a double room, which was kind of tight compared to junior suites. But it’s not bad if you’re just looking to enjoy the beach and the resort. I wish they had more pool area that was kid friendly. Most of the main pool is about 5 ft deep, which is strange even for an adult pool. There is a small kiddie pool, but I had a 6 and 10 year and it seemed to be geared towards younger children. Positives Last year my wife and I went to the Grand in Punta Cana in DR, which is supposed to be a top level resort for Iberostar. The service at the Quetzal was SIGNIFICANTLY better even though it’s not considered their top tier resort. Mexico resorts tend to be that way. I wish I could remember staff names, but one for sure was chef Aplonio at the buffet. Once he knew I was on a gluten free diet. He made sure to make a special pasta dish for me. The staff in general was terrific and the beach was on par with the Dominican Republic. Resort is smaller than most of the Riviera Maya hotels, which makes it nice for getting around. Overall we had a great time. Great job to the Quetzal staff!

TripAdvisor users rated this property 4 out of 5

Love the jungle atmosphere!

djshe on Jan 27, 2023

Exactly what we expected for the price. Typical Iberostar resort. Service is excellent everywhere in the hotel - especially at the pool. The staff works exceptionally hard to ensure your trip is enjoyable. Restaurant food is all relatively “okay” but the buffet food is actually quite tasty, beyond a typical all inclusive. Shout out to Antonio at the pool bar. Honestly some of the best service I have ever had at any resort, regardless of location. Antonio is happy, friendly, excellent at his job - he made our time poolside 5 star!

TripAdvisor users rated this property 5 out of 5

50th Birthday Party

mikebritt2023 (Haltom City, Texas) on Jan 24, 2023

Awesome resort, numerous activities all day, food was great with so many choices. Highly recommend. Also, tons of excursions and things to do in the area. Liked the openness of the location being able to feel the ocean breeze throughout the facility.

TripAdvisor users rated this property 4 out of 5

Nice resort but some changes needed

Pamela J (Toronto, Canada) on Jan 22, 2023

Beautiful, love the wildlife and nature. Food was decent. Room was decent but needs some updating. Bathroom was very nice, amazing shower. Bedroom didn’t have an electric outlet by the bed for my partners cpap machine, had to run an extension cord. Otherwise a nice resort. Spa was not very good-never shown how to use the various showers, sauna etc. never even brought a glass of water, not the greatest customer service at the spa at all. Massage was not worth the money and I expected a nicer environment in the spa area.that was prob the biggest disappointment.

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