TripAdvisor Traveler Rating

We’ve just returned from a 7 days stay at the Iberostar Tucan, and what a truly wonderful resort it is ! The service is beyond fantastic , from the wait staff , bartenders , maid service and all in between, they go above and beyond to ensure you’re having a wonderful vacation ! The food was outstanding. Please don’t listen to any reviews that state otherwise , as the quality and freshness was abundant in all of the restaurants we visited. I’ve been to dozens of all inclusive resorts ( Grand Palladium, Barcelo, Melia, etc ) in Mexico and other Caribbean countries and this hotel has to be the top of them all for the sheer variety at every meal ! There is always a fresh Mexican station with multiple salsas, tostadas, toppings and pico / guacamole. Plus many other stations serving grilled items , specialty foods , pasta , salads , breads , fruits and desserts ! They put so much effort into making sure that there is food for every possible taste bud as there are visitors from all over the world here ! The pool is large and warm , and yes shaded seats do get scooped up early but we always found some shade even when coming down mid to late morning. The beach is a different story , as those chairs are taken very early I’m assuming. There is no beach service , unless you are in the Star Privilege area, but there are 2 bars right at the edge of the pool and beach so always easy to grab a beverage. Top shelf liquor is everywhere and included. Just ask for it ! The entertainment team does a great job at keeping guests occupied and as busy as you want to be. They don’t bug you to participate if you’d rather not. Always music playing so it’s a great tropical holiday vibe. There are definitely quieter spots around the pool if you don’t enjoy the music. The rooms aren’t super fancy , but the beds and pillows are very comfortable. If you want to see monkeys , it seems the buildings closest to the pool have the most monkey action. We stayed on the top floor of building 13 and had monkeys on our balcony every day. The couple shows we went to were fantastic, those being the white party and the fire show on the beach. Spectacular !!! All in all, I would come back here again and again , as it’s honestly just that good and highly recommend it to everyone !

We have been to the Iberostar Tucan and absolutely loved it . This time the experience was so disappointing. The food is not good and you are forced into the one buffet in the evening unless you are lucky enough to get a restaurant booking. The buffet restaurant staff ignore you unless you tip them they don’t bring coffee in the morning or water unless you tip. The food used to be excellent it’s now below average. The beach is overcrowded if you need a sun lounger with shade you need to be on the beach before 7am. The noise from the Star team at the pool is so so loud screaming down a microphone we were on the sun loungers the furthest as on the beach and could only hear the noise from the star team playing terrible music or screaming down the microphone playing pool games ??. Be careful what you leave out in your room I had a pink dress and new underwear vanish as well as prescribed medication for my husband. Before you ask I didn’t report this as I didn’t want any hassle or anything else to vanish. There is no beach waiter service just a very long queue for drinks. The hotel also sells day resort passes which puts a further strain on the already busy beach and bar. This hotel charges for a 5 star service but this is not the service they provided. Don’t pay the high price for a crap holiday. It would also be lovely if the domestic staff swept and mopped the floors in your room. The beach and sea are beautiful but you can access this from other hotels. We left on Monday 18th September and we will not be returning

I have been coming to this hotel since 2001 . I had a large gap in between but wanted to bring memories back so I booked again . I had sent family over the years and some family members even got married here .. 2023 and I still love the place . The settling is amazing . In the rain forest . Natural lovely and simple feel . Monkeys in the trees and animals everywhere. The pool and the beach are amazing . Buffet restaurants are good for an all inclusive with massive selection of choices all are high quality . Mediterranean is the the best ala carte with the Italian coming a close second. The biggest thing with this hotel is the staff . The customer service is outstanding. I did not experience at any time low level service . Every member of staff is lovely and caring , even the pool cleaners have a lovely attitude towards guests . All the waiters are great , how they smile so much is beyond me and I wish we could learn it in England . Entertainment all day is fun and evening shows are great . All the team treat you like part of the Iberostar family . Dressel divers are great . The diving is Amazing and the whole team are lovely . We had a great experience. Very professional and the equipment is of a high standard . We will be returning . Thank you Iberostar Tucson from room 1832

This was my wife and I second time here. We love it! The staff is very friendly and helpful. I can’t say enough about how awesome concierge George from the club is with recommendations for excursions. We went to Chicken Pizza(Chichen Itza), Isla Mujeres and a couple of other smaller excursions. George has gone above and beyond to make sure we always have a wonderful time. Thank you George for welcoming us in like familia. We will be back

This is our second vacation to Iberostar Tucan and we have had the best time. The staff is wonderful and always helpful. The beach is very relaxing. Fun entertainment. Our favorite staff are concierge George from the club and Wendy from sales. George has given us the best recommendations for activities, both on the property as well as sightseeing. He is very knowledgeable and friendly. Wendy is so nice and welcoming and has quickly become a friend over the last couple of stays. Highly recommend you visit Quaetzal/Tucan!