Viva Wyndham Maya reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

10217 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Don’t stay here

Josie C on Jan 30, 2023

Don’t stay here they don’t care all staff have differing opinions on what u can and can’t do we paid a lot of money for 11 nights all inc the phone doesn’t work in our room when all I wanted to do was upgrade my spa package our room hasn’t been made regardless of whether or not anyone is in there my husband got accosted by 4 security guards for going to the sports bar with our sons whom we have been in there with for the past 3 nights they also accosted a single mum and her son the night before yet have no security sorting the drug pushes on the beach

TripAdvisor users rated this property 3 out of 5

Beautiful Beach, Noisy/Sleepless Nights

Jenntraveller16 on Jan 30, 2023

This was my 3rd stay at this resort and it will likley be my last. This resort has an amazing beach is always clean without garbage and seaweed. Downfalls: Upon check in we were told we need to attend a "VIP Pass" meeting which discusses discounts for future stays. Where we were promised a free week stay or 50% off an excursion for just attending the meeting. This meeting was promised to be 90 minutes long. All Lies! The meeting was 2 hours, no free week offer or discount on exucurisions. They basically try to force to to buy a 10 year membership. To make it even worst, the people running the meeting said "oh you wasted 2 hours of your time when you could be on the beach". Noisy hallway- I never had an issue with the noise before at this resort. But this time was terrible. You could hear people walking around at 1:30am being loud and inconsiderate in the hall. Also, the Rui Playacar that is beside the resort was bumping music until 2 am so we could not sleep (we called the front desk to find out if there was noise resitricitions in Playacar, apparently not). To top it off our room was near the area where they park the tractor to clean the seaweed in the morning. So that would wake us up once we could finally go to sleep. Pros: Food buffet has improved each time I have gone to the resort. Taco days are delicious. Wifi reaches all the way to the beach. Fast service at bar and buffet. Beach is the highlight of this trip. I also enjoy the water activities that available when it isnt too windy.

TripAdvisor users rated this property 2 out of 5

Wouldn't recommend

Bev W (Cranbrook, Canada) on Jan 25, 2023

Here right now and haven't been here 1 week yet. No towels in the room for 2 days. Asked for towels and waiting hours for them as we need them to shower in the morning. Buffet food isn't very good and is mostly fish. Drinks are not sure what kind of alcohol but not good. The lobby bar is better than the pool bar. Have stayed at much better resorts here. Will not be coming back to this resort.

TripAdvisor users rated this property 3 out of 5

Beautiful grounds but needs improvements

Elissa L on Jan 21, 2023

We just came back from a week at this resort. Upon arriving at 9 am, we were greeted quickly and checked in, although we didn't get a room until 3pm, which we knew. We were told where to change and to go enjoy the resort. The grounds at this resort are absolutely amazing, clean, well kept, lush and the perfect beach. There was 0 seaweed for the whole week we were there and clear blue/green water with powder sand. Never an issue for chairs there was alot! The pools are nice, a little harder to get chairs if you want right poolside but we always found them. We always left the pool around 3 as it got very loud and busy, we preferred the beach. We were advised to download the app which was very helpful, this was great! We tried to book the restaurants but only got into 2 for the whole stay as everything was booked solid, upon arriving to the viva restaurant, it was only half full the whole hour we were there so not sure what's going on there. The bar service here is very very slow and lined up always more than 20 people. No beach or pool service either, which we didn't care. The lobby, and outdoor lobby were great, and the entertainment was always good. The food was just ok, it could be improved, alot of variety but tiring with the same stuff daily, and alot was just average for hotness and flavour. The beach snack bar had great food, we used that for lunch everyday. The rooms were clean, but in dire need of repair and updating. Our bathtub had insane amounts of paint peeling off in chunks on the bottom so we couldn't use it. The bathroom door was full of rust, along with the mirrors, toilet, taps, sink, etc. The bathroom needed a complete redo. The room itself was ok, the floors were really worn so they look very dirty. The beds were comfy enough. Lots of hot water so thats nice. No alcohol in the fridge and only 2 water then you have to pay, so bring a waterbottle to fill in the self serve stations. The patio door lock was broken but they replaced it with a different lock system. AC works well, you have to pay for a safe! Overall beautiful resort, just a few upgrades and this would be a 5 star.

TripAdvisor users rated this property 5 out of 5

Wonderful resort

marietac18 (Toronto, Canada) on Jan 16, 2023

We enjoyed every minute at this resort. The room was basic but clean, the food was tasty and with lots of options to select from, the beach was beautiful with lots of palm trees and lounges. The sea temperature was between 27.3 - 27.5 Celsius degrees during our 10 days stay (Jan 5 to Jan 15), so it was really good for swimming. The service in the restaurants was also very good.

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