All inclusive

BlueBay Grand Esmeralda

Riviera Maya 4.0

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Overview

The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

980

Rooms

Garden View
  • 1 king bed, or 2 double beds
  • Garden view
Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace

Ocean View
  • 1 king bed, or 2 double beds
  • Partial ocean view
Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace

Emerald Jacuzzi Suite
  • 1 king bed, and 1 sofa bed
Emerald Jacuzzi Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace
Additional details

Emerald rooms include:

Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay; daily fresh beach towels in the room; daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 2 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).

Package inclusions are subject to change at any time without notice.

Emerald Swim-up Suite
  • 1 king bed, and 1 sofa bed
  • Direct access to a private pool
Emerald Swim-up Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace
Additional details

Emerald rooms include:

Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay; daily fresh beach towels in the room; daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 2 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).

Package inclusions are subject to change at any time without notice.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Kids club

Open daily


Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
Bar Los Columpios Bar, Beach bar
Sports Bar Bar, Sports bar
Lounge Bar Bar, Lounge
Pool Bar Bar, Pool bar
Black & White Bar Bar Food options available
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Complimentary Wi-Fi in rooms limited to 1 device per room
Type of restaurant Type of cuisine Open for Additional Information
Festival Restaurant Buffet International Breakfast, Dinner, Lunch
Jaal-Ha Restaurant Buffet International Breakfast, Lunch
Don Isi Restaurant À la carte Mexican Dinner Dress code, Reservations required
Il Cuore Di Rossi Restaurant À la carte Italian Dinner Dress code, Reservations required
Restaurant L'Atelier À la carte French Dinner Dress code, Reservations required
El Pescador À la carte Seafood Dinner Reservations required
Steak House Restaurant À la carte Grill/steak house Dinner Dress code, Reservations required
Asian Restaurant À la carte Asian Dinner Dress code, Reservations required
Snack Bar Snack bar International Breakfast, Lunch
  • Rooms: 980
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
Carretera Federal Chetumal
Puerto Juárez km 300
Playa del Carmen, Mexico 77710
52-984-877-4500
45 km from CUN
  • All-inclusive: Included
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

 

*Reservations required/dress code in effect

 

Pools

  • Kids pools: 1
  • Outdoor pools: 3

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • 24 hour front desk
  • ATM
  • Baggage check
  • Business centre available ($)
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Tour desk
  • Wedding facilities available ($)

Location

Address
Carretera Federal Chetumal, Puerto Juárez km 300, Playa del Carmen, 77710, Mexico
45 km from CUN airport

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 3.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Just ok

sarawO1086MN on Jun 07, 2021

My husband and I have never been on a vacation sans kiddos. We've also never been to Mexico. We were on a limited budget and we chose a middle of the road resort. It is difficult to choose based on reviews and internet photos alone. It took us several hours upon arrival the resort to finally get our room. In the meantime we got sucked into listening to the "deals" on buying in to be a member of Circle One at BlueBay. That was our fault, as we didn't know any better! Once we FINALLY got our room keys we were very pleased with our room. There were a few small things that needed to be "spruced up" in our room but it was overall clean. It had an AMAZING view of the ocean and TWO bathrooms! All we cared about was a king size bed and being able to see the ocean a little so we were pleasantly surprised by the room. The elevator close to our room was out of service. There was another in the building so it did not cause much of an issue. Overall there were things throughout the resort that needed attention. Each meal we ate at the restaurants were good! The buffets were fine and served their purpose of a quick bite to eat in between beach time. Unfortunately we found more unfriendly people (staff and guests) than we did friendly! A few went out of their way to be friendly to us. Mateo, the outdoor bartender was great. He truly went out of his way to serve us on the beach, even brought us a little table! Andres, the outdoor bartender was also great. He saw us days later and recognized us and spoke to us. There are lots of "vendors" on the beach trying to sell you things. The pool area was very nice! There were plenty of lounge chairs at the beach as well as the pool area. Overall, if you're looking for a middle of the road and affordable resort this fits the bill. We laid on the beach, relaxed, and had free drinks and meals. Which is exactly what we aimed for! This is not fancy by any means.

TripAdvisor users rated this property 5 out of 5

Really pleased and entertained .

skyreva (Cancun, Mexico) on Jun 03, 2021

I was there on holidays with my family.It was a nice hotel,good food and friendly staff but what I enjoy the most was the Legends of Rock performance that they had there it was pretty impressive and fun to watch. I would love to stay there again next time I visit.

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