All inclusive

Dreams Tulum Resort & Spa

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This haven, perfectly situated on the Riviera Maya minutes from the ancient Tulum Ruins.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

432

Rooms

Deluxe Garden View Room
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Garden View Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • DVD/CD player
  • Scale

Deluxe Ocean View Room
  • 1 king bed, or 2 double beds
  • Ocean view
Deluxe Ocean View Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • DVD/CD player
  • Scale

Junior Suite Garden View Room
  • 1 king bed
  • Garden view
Junior Suite Garden View Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • DVD/CD player
  • Scale

Preferred Club Deluxe Garden Swimout
  • 1 king bed, or 2 double beds
  • Garden view
Preferred Club Deluxe Garden Swimout
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • DVD/CD player
  • Scale
Additional details

The Preferred Club benefits include:

  • Preferred status and amenities
  • Upgraded toiletries
  • Concierge service
  • Pillow menu
  • Complimentary newspaper in room every day
  • Complimentary internet access in suite
  • Upgraded mini-bar service in the club lounge
  • Daily, continental breakfast service in the club lounge
  • Afternoon snacks in the club lounge
  • Evening, hot and cold hors d'oeuvres and exquisite desserts in the club lounge

Preferred Club Junior Suite Ocean Front
  • 1 king bed
  • Ocean view
Preferred Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • DVD/CD player
  • Scale
Additional details

The Preferred Club benefits include:

  • Preferred status and amenities
  • Upgraded toiletries
  • Concierge service
  • Pillow menu
  • Complimentary newspaper in room every day
  • Complimentary internet access in suite
  • Upgraded mini-bar service in the club lounge
  • Daily, continental breakfast service in the club lounge
  • Afternoon snacks in the club lounge
  • Evening, hot and cold hors d'oeuvres and exquisite desserts in the club lounge

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Playground
  • Climbing Wall

Kids club

Open daily

Age range: 3 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
The Rendez-vous Bar, Lobby bar
Sugar reef Bar, Beach bar Open air
Manatees Bar, Swim-up bar
Revive Bar
Lounge Bar Bar
Smoothie Bar Bar
Sky Sports Bar Bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Portofino À la carte Mediterranean Dinner
Himitsu À la carte Asian Dinner
Seaside Grill À la carte Seafood Dinner
El Patio À la carte Mexican Dinner
Bordeaux (Adults only) À la carte French Dinner
Gohan À la carte Asian Dinner
World Café Buffet International Breakfast, Dinner, Lunch
Coco Café Café Coffee and Pastries Snacks
Barefoot Grill Snack bar Grill/steak house Lunch
  • Rooms: 432
  • Fitness centre: on site
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Carretera Chetumal
Puerto Juárez KM 236.7
Tulum, Quintana Roo, México C.P.77780
52-984-871-3333
124 km from CUN
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Ask for a private dinner served on the beach. Please note an additional charge applies for lobster.

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Activity pools: 1
  • Outdoor pools: 1

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Games room: on site
  • Quiet pool
  • Bocce ball
  • Euro-Bungee for children 3-12 years only
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Parking
  • Tour desk
  • Valet parking available ($)
  • Wedding chapel
  • Car rental desk available ($)
  • News stand available ($)

Location

Address
Carretera Chetumal, Puerto Juárez KM 236.7, Tulum, Quintana Roo, México C.P.77780
110 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Horrible alcohol

Dream620489 on Jun 17, 2021

We are currently here right now with three other families for my husband‘s birthday so there’s a total of 16 of us. They cannot accommodate us for dinner ANY night. Also, the alcohol is definitely not top shelf. They open a bottle of Don Julio and it definitely is not don Julio:( I know what that tastes like. Sad. this is our third dreams hotel that we have stayed at in two years and by far and away the worst one. On a plus note the rooms are clean people are nice and the food was good. They need to up their game on the alcohol and having more places to eat/snack and stuff to do at night!!

TripAdvisor users rated this property 3 out of 5

Average Resort

558rachaelt on Jun 17, 2021

The staff at this resort is great! Everyone is extremely helpful and professional. I was very impressed with that. The rooms are clean, the beds are comfortable and I slept like a baby! The entertainment team did a great job keeping activities going all day, which was great. The resort really does strive to tend to all ages. The food was very "meh". There wasn't much that impressed me. It filled the void in my stomach and that is all. I was disappointed that I wasn't "mmmmm-ing" more. The desserts are not fresh. They taste freezer burnt. I feel like a lot of it was prepackaged meals. The last night we were there, we ate at the Seaside Grill. They had just changed the menu. We ordered a t-bone steak. Now, it was probably the best meal we had all week. So, I do think they are trying to improve things. Room service is a minimum of an hour wait or more. I believe they are highly understaffed due to COVID, which hurts them, unfortunately. I know they are doing their best. There is a dress code for some of the restaurants, which is silly to me. Some people in our party were never able to eat there because they did not have "long pants". My family and I were told we could not enter until we changed. We all went back upstairs and changed into "long pants". As I was sitting, a girl was seated beside me in short jean shorts?! So, I don't understand why some of us had to change and some don't? We're at the beach....who wants to put on long pants! Our check-in was a little rocky. Our room was not ready until well after 4 pm. I was warned about the timeshare sell offer and it did indeed happen. So, be prepared for that. I understand they are a business, but people are here on vacation and not interested in that. We stayed in the Preferred Club section. We read there were many perks like free access to the bali beds, a preferred club area, etc. Well, there is some small print there. You only get ONE free day in the bali beds on the beach. And that's if you get one. Make sure you rent it a day or two in advance. If you rent it for more than one day, it's $40 a day. Same thing with the $200 vouchers. You get these because you're VIP. Read the small print. There are A LOT of stipulations with these. After it was all said and done, I never was able to use them because of the small. If you schedule anything at the spa, keep in mind that if you can't attend it and do not cancel 4 hours in advance, they will charge you half of the service. YIKES!

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