My husband and I had never booked an all inclusive and this was our first. We were hesitant and nervous about this, but were impressed upon arrival! We were greeted with champagne & our bellboy explained the property and location thoroughly while we went to our room. The staff is phenomenal! Everyone is so friendly & contributes to the overall ambiance. They do an amazing job at keeping up the grounds & there were multiple staff members out every day for maintenance, grounds people, etc making sure the place was clean. We were thoroughly impressed by how clean every location was-our room, the pools, the restaurants. Unfortunately, we visited during the months were seaweed was rampant. You can smell it as soon as you exit your room. However, the staff was out every morning and afternoon raking this up. Some days were better then others with the smell, but it definitely kept people from enjoying the beach as much. This is not the hotel's fault, as they cannot do anything about the smell, however, if you are expecting a clear beach, I would recommend going other months. The restaurants were amazing & we were actually not able to try them all during our stay. We were incredibly pleased with the variety of food & ambience in each. There is a dress code, so please review this before coming. None of the restaurants had paper menus, but it was not an issue as you could view the menus while on the app. We did also order room service a few times, which was also quite amazing-the food arrived hot & well-prepared. Their gym was also top notch & had all the equipment you could need, including free weight equipment/bars/weights. There are various pools located by bars which are served by the staff-they do an amazing job of checking on you/getting your order throughout the day. The only thing we were unaware of before coming was that it is considered courtesy to tip-we were not prepared for this, but saw mostly everyone leaving a tip for servers/bar staff, etc. Something to consider if you are planning your first all inclusive. The only complaint we had the entire time is that we booked a tour with a gentleman that was located within the resort, but was apparently an outside contractor. He had his on booth by the pools/bar. We thought he was associated with the resort directly, so we booked a tour & were lied to about what to expect. He had told us we would have a private excursion , but it was not one. Do not book with him! Only book with hotel concierge and no other!
Jul 22, 2021
Although the beach water wasn't in the best condition the staff made up for it! We enjoyed the food, beach/water volleyball, and pool zumba very much! The pool bar service was excellent and the rooms were super clean!