All inclusive

Excellence Riviera Cancun

Riviera Maya 5.0

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Overview

If you have a taste for luxury, romance and relaxation, then the Excellence Riviera Cancun resort and spa is where you belong.

 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Spa/Pool View
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Junior Suite Swim-Up Suite Spa/Pool View
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Swim-Up Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Junior Suite Ocean View
  • 1 king bed
  • View of the Caribbean Sea
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Two-Story Rooftop Terrace Suite Spa/Pool View
  • 1 king bed
Two-Story Rooftop Terrace Suite Spa/Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer

Excellence Club Junior Suite Pool View
668 square feet
  • 1 king bed
  • Pool view
Excellence Club Junior Suite Pool View
668 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Junior Suite Swim-Up Ocean View
  • 1 king bed
  • Ocean view
Excellence Club Junior Suite Swim-Up Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Oceanfront
Excellence Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Honeymoon Suite Ocean Front
  • 1 king bed
  • Oceanfront
Excellence Club Honeymoon Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Excellence Club Two-Story Rooftop Terrace Suite Oceanfront
  • 1 king bed
  • Oceanfront
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Garment Steamer
Additional details

Excellence Club Benefits include:

  • Private check-in and check-out
  • Late check-out and early check-in (subject to availability)
  • Private concierge service (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with free Internet access, smart buffets and bar service
  • Superior VIP toiletries, upgraded room service menu, including wine and liquor preference
  • Sparkling wine in room upon arrival
  • Exclusive pool and whirlpool at the pool area
  • Private beach area
  • Beach bag for use during stay
  • Shoe shine service
  • Daily fresh fruit in room
  • Fresh flowers in room upon arrival
  • Aqua Wellness Spa Treatment, 1 per person per day

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Martini Bar Bar, Lobby bar
Prelude Bar, Pool bar
Blue Bar, Swim-up bar
Sol Bar, Beach bar
Cielo Bar, Pool bar
Stars Bar
La Habana Bar, Cigar lounge
Revive Bar
X Lounge Bar, Lounge
Sports Bar Bar, Sports bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
Toscana À la carte Italian Breakfast, Dinner, Lunch Dress code
Oregano Pizza e Pasta À la carte Italian, Pizzaria Dinner, Lunch Dress code
Agave À la carte Mexican Dinner Dress code
Spice À la carte Asian Dinner Dress code
The Lobster House À la carte Seafood Breakfast, Dinner, Lunch Dress code
The Grill À la carte Grill/steak house Dinner, Lunch Dress code
Chez Isabelle À la carte French Dinner Dress code
Las Olas Restaurant Snack bar Grill/steak house Lunch
Basmati Indian Restaurant À la carte Indian Dinner
Flavor Market À la carte Tapas Dinner Dress code
  • Suites: 440
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Yoga
Carretera Federal 307
Chetumal-Puerto Juarez
Puerto Morelos, Mexico 77580
52-998-872-8500
23 km from CUN
  • All-inclusive: Included
    • Unlimited domestic and premium drinks

Pools

  • Jetted pools: 5
  • Outdoor pools: 6

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Daily activities: on site
  • Games room: on site
  • Spanish lessons
  • Theme nights
  • Deep Sea Fishing available ($)
  • Private Yacht Excursions available ($)
  • Private Tennis Lessons available ($)
  • Dancing Lessons
  • Cooking Lessons
  • Business centre
  • Concierge
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Shopping onsite
  • Tour desk
  • Courier services
  • Florist

Location

Address
Carretera Federal 307, Chetumal-Puerto Juarez, Puerto Morelos, 77580, Mexico
23 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Anniversary Getaway-First All Inclusive

nbltvr (Denver, Colorado) on Jul 22, 2021

My husband and I had never booked an all inclusive and this was our first. We were hesitant and nervous about this, but were impressed upon arrival! We were greeted with champagne & our bellboy explained the property and location thoroughly while we went to our room. The staff is phenomenal! Everyone is so friendly & contributes to the overall ambiance. They do an amazing job at keeping up the grounds & there were multiple staff members out every day for maintenance, grounds people, etc making sure the place was clean. We were thoroughly impressed by how clean every location was-our room, the pools, the restaurants. Unfortunately, we visited during the months were seaweed was rampant. You can smell it as soon as you exit your room. However, the staff was out every morning and afternoon raking this up. Some days were better then others with the smell, but it definitely kept people from enjoying the beach as much. This is not the hotel's fault, as they cannot do anything about the smell, however, if you are expecting a clear beach, I would recommend going other months. The restaurants were amazing & we were actually not able to try them all during our stay. We were incredibly pleased with the variety of food & ambience in each. There is a dress code, so please review this before coming. None of the restaurants had paper menus, but it was not an issue as you could view the menus while on the app. We did also order room service a few times, which was also quite amazing-the food arrived hot & well-prepared. Their gym was also top notch & had all the equipment you could need, including free weight equipment/bars/weights. There are various pools located by bars which are served by the staff-they do an amazing job of checking on you/getting your order throughout the day. The only thing we were unaware of before coming was that it is considered courtesy to tip-we were not prepared for this, but saw mostly everyone leaving a tip for servers/bar staff, etc. Something to consider if you are planning your first all inclusive. The only complaint we had the entire time is that we booked a tour with a gentleman that was located within the resort, but was apparently an outside contractor. He had his on booth by the pools/bar. We thought he was associated with the resort directly, so we booked a tour & were lied to about what to expect. He had told us we would have a private excursion , but it was not one. Do not book with him! Only book with hotel concierge and no other!

TripAdvisor users rated this property 5 out of 5

July 2021

j0vannaleef on Jul 22, 2021

Although the beach water wasn't in the best condition the staff made up for it! We enjoyed the food, beach/water volleyball, and pool zumba very much! The pool bar service was excellent and the rooms were super clean!

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