We had the best vacation at this resort! Tons of food options and very nice rooms. While it is a little walk to the beach we did it everyday! There are shuttles available if needed. We have been to other all inclusive and I must say the good here was way way better than I expected! William in cantina 1910 was awesome always making sure we were taken care of. Fernando was also a great waiter/bartender (he rotated around) many wonderful servers and housekeeping was also great! My biggest shout-out has to go to the prestige club/ Abeo and it's wonderful and super helpful employees! We weren't members when the vacation started but we are now! Isela, Dagmar and Rodrigo helped us with everything! Change, room selection, reservations, a wonderful candlelight dinner on the beach as well as Bali bed reservations. Couldn't have asked for more and I know we have made friends for life ??
Swimming, Dancing and Good food
Jun 11, 2021
Spent a week at Fives it was great from first day until the last. Family all enjoyed poolside Zumba and aqua exercises with Gustavo and Julian. Enjoyed chat a beach bar with Filiberto, Bali bed chats with Mauricio. Guys working pizza place were awesome service. A bit of maya pyramid trivia with Alexis (364 steps plus 1 shared). Downside of visit was the on-site tour office (mar holiday), I found them dishonest in how they represented tour - will not use them again. Top recommendation - stop charging for ice cream $3, it is silly and insulting just include it!almost forgot the dancers were awesome for pop night and Broadway show! Little touches of chocolates at night, decorations for birthday (thanks Eduardo and Ricardo) and champagne to celebrate graduation. Housekeeping was great also and super nice!
Resort was very well maintained and clean. Staff was really nice and courteous.
Jun 10, 2021
Room locations were great, staff was awesome, Food at the restaurants could have been better. Enjoyed Favours and the staff there, better than anywhere else. It would have been nice to have had the volleyball net set up all of the time, as well the team members in charge of the volleyball were more worried about playing themselves, than involving the gusts. Have them watch and assist, or play when needed, but dont ask guests to sit down so they can play.
Can’t wait to go back
Jun 10, 2021
We had the BEST time! We booked a deluxe which next time I’ll at least book a one bedroom just because it’s hit or miss whether you get a king or two full size beds. We tried to switch rooms but they didn’t have any available so they pushed the beds together and that worked for us. We didn’t stay in our very much anyway. We were able to get reservations every night and were able to eat at all of the restaurants they had available. All of the food was amazing. They had entertainment every night we were there. So much fun! Everyone was so nice and helpful. Cantina 1910 had the best drinks! Those guys are artists! We had fun trying to find the monkeys, coatis, and peppa the pig! We will definitely be back!!
Resort is gorgeous but service is meh
Jun 08, 2021
I stayed in a one bedroom suite that was gorgeous. Amazing view, spacious with full kitchen, dining and living room. It was really a nice room. Strange part is the kitchen didn’t have one dish, utensil, napkin or anything. Only mug for coffee but no spoon to stir. But anyway, here are my other thoughts on every part of vacation.
Spa- Too many men coming in and out of women locker room. It was so strange that a man was the one to show us around locker room, hydrotherapy room and to relaxing area. It wasn’t relaxing to have a man in women locker room.
Room Service - i was traveling with my friend and her family and we were denied the amount of food we wanted because they said that’s too much food even though we were feeding 7 people and we purchased all inclusive. They were super rude.
Golf carts - not enough golf carts. They say it runs every 10-15 min. Total lie. They were always full. Need way more carts to accommodate number of people at resort.
Service - inconsistent in restaurants. Antonio and Hugo were good to us at beach and pool area.
A/c - broke in room mid way through trip and had to call 3 times to get fixed and living room thermostat still said it was 26 degrees Celsius. On last day, fan in bathroom dripped water above the toilet..gross.
Entertainment Staff - Very entertaining at pool and beach. My 10 year old son enjoyed the staff very much. Julian, Gustavo were very nice to him and let him join in all activities without issue.
Dinner Reservations- Very difficult to get reservations for large group. They would only let us book 2 nights at a time and we were there for 7 nights. So had to go to concierge every morning at 9 am to book dinner which took too much time.
Bali Beds were wonderful on beach and pool. Reasonable priced but had to reserve well in advance for the week. But very comfortable and service is good. We got the one with seafood platter and it was very good!
Overall, I wouldn’t come back here until they could assure me they have resolved service issues, golf cart issues.