Just got married here and it was the wedding of our dreams! Although the email communication over the past few years planning was poor, the on site wedding team is the BEST! Mirsa made sure everything was perfect and Ricardo picked us up and dropped us off everywhere and even helped with me with carrying my dress. Karla was also a great help and so pleasant. We truly enjoyed working with the three of them. Also, Tino is the best bartender by the pool, he was super attentive and so friendly!
(Seattle, Washington, United States)
Jul 24, 2021
Our family just returned from the resort. Brenda at guest services made the trip more successful. Fernando at the Italian restaurant was the best!
Disappointed in the quality of room and pool service.
Great trip, great resort, great service
Jul 24, 2021
The resort is beautiful and very clean. There are a lot fo fun activities planned and the food was fantastic. The service is what makes it stand out. Our favorite butlers, Aram and Daniel went the extra mile to make sure we were having a great time. The spa services were amazing, especially the massages with Luis and Miguel on the beach pier and the hydrotherqpy routine. Our favorite waiter was Fernando at Arezza, he was so personable and attentive which made for a wonderful experience. I would definitely come back.
Jul 24, 2021
Amazing, the service was the best part. I have not one complaint about the amenities or the food. There is something for everyone. Even with all the guest around us we still felt there was space and safety measures for everyone. The staff never stops working from the bell boys, servers, housekeeping, the cooks working in the heat to the concierge! I'm surly returning here where the guest is truly valued. Thank you too all the staff!
Wedding of my Dreams
Jul 23, 2021
I would like to give a huge shout out to Ricardo and all the wedding staff that made our wedding perfect! Ricardo took care of all our wedding needs and also made sure our trip was perfect. Any issue we ran into, he was there to resolve it. He would just pop up where ever we were at the resort to check in on us and make sure things were going well! He even drove to go pick up the wedding papers from the judge when she forgot to bring them. He also did a great job building a relationship with our teenage boys during our trip! That made the whole wedding experience more managable because the boys felt comfortable with him and trusted him. Ricardo thanks for all your stories! I feel like now you are a part of our family! If I ever need a lawyer, I know who to call! Your family should be super proud of you because you are one of the most amazing persons I have ever met!
My second, shout out goes to Alex in the excursion office. We already had excursions planned and paid for but needed transportation. He called to check on our reservations and gave us great advice on how the taxi service worked and a much closer estimate of taxi price versus what our concierge gave us! If you want to go on an excursion talk to him, he knows his stuff!
My third, shout out goes to Andres our server at Arezzo! His service was impeccable and we appreciate all his hard work! His kindness shown through as well! The staff at Arezzo is probably the best trained staff I saw from the restaurants that we went to.
My fourth, shout out goes to Martin our server at the Sea Olive! He paid attention to our every need and we appreciate his time and his attention to keep my husband's diet coke full!
The staff at Flavours was so good! My boys loved their breakfasts there and our dinner on our first night was great! We had too many people to mention and I do not even remember their names!
This is the place to have your wedding! It was so super easy and everything was just taken care of us for us. The wedding staff even managed to chase off the rain just in time for our ceremony! I am looking forward to going back! Thank you to all the staff that were so kind and inviting to us!