Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Incredible Staff & Service. Highly recommend this place!!!
(London, United Kingdom)
Jun 11, 2021
- Let’s start with Breakfast... every day the team in the hotel restaurant were THE most hospitable, kind and welcoming people. A big shout out to Arturo, who was always there to offer top ups of drinks or a little salsa picante to make the whole experience a delight
- The breakfast options are great with a simple Continental and you can upgrade to add on other nice dishes
- The Roof Top, this hotels selling point, hosts a pool, great decor and great views. But above all, the staff were incredible. Javier is one hell of a barista and his character really made our stay such a memorable one
- This hotel is so well staffed, that what ever you need there will be some one there to assist you.
- The rooms were well laid out and very comfortable
- The pool was clean and well kept
- My partner and I were working for much of our stay and the WiFi in the lobby and on the roof was good.
- The room we stayed in didn’t have any ventilation, therefore drying towels or wet swimwear was impossible
- I booked a room with a “City View” but we ended up with a downgraded room with a “Courtyard View”
- One of my partners items of clothing went missing during our stay, which we believe was taken from the wardrobe.
- Because Mexico sees so many American tourists, the tips expected are large compared to UK standard rates. But if you don’t then if reflects poorly on you as a guest.
Overall incredible stay with some amazing talent and servicing.
Thank you to the Team @ Fives Down Town
Jun 10, 2021
The property was one of the best Hilton property I’ve been to. Everyone there was awesome and very friendly. The staff was one of a kind. They went out their to make sure our stay was excellent. We will definitely stay again