Terrible hotel. Do not let the reviews fool you. My suggestion is that you read all the one star reviews first then work your way up. I booked a penthouse one bedroom for my birthday. The pictures on the website are totally misleading. The bedroom was tiny I could not believe I booked this room for this price! (Located on the 6th Floor) There were many many plumbing issues. From the sink water being clogged every other minute. To the foul smelling odor coming from the Toilet pipes which entered the bedroom! It became unbearable. I honestly don’t know why I didn’t leave and stay at another hotel.
The brand ambassador kept on harassing me to book some kind of conference to buy property. I told him I was not interested. He did not take NO for an answer. He would continue on to say they would give me free this and that. Unbelievable.
My review is for February. I’m hoping they got their act together and fixed their plumbing issues! The hotel has potential though I must say.
Jun 03, 2021
Everything at this hotel is beautiful it it wouldn’t have been half the trip it was without the amazing staff... ESPECIALLY for our servers Jacqueline, Nayeli, Moises, and Ricardo. They were always friendly, personable, and catered to our specific needs. Just fantastic.
Compliments to the staff! ??
Jun 03, 2021
I had a great time at the Fives Ocean Front Puerto Morelos this week. I enjoyed my honeymoon and glad the staff was always top notch! Thanks to Jacquelin, Nayeli, Ricardo y Moises! They were fantastic and very professional. The staff is very kind and on top of it. I haven’t experienced such hospitality elsewhere!
A great place to relax!
Jun 02, 2021
This all-inclusive is quaint and chill. They have great service and fantastic food! As os June, 2021, Only one restaurant was available. There is a rooftop bar that has smaller bites. The roof top pool is a place that you can just stay lost in, all day long!
Great to go with your favorite person, but better with a small group!
Jun 01, 2021
The resort is beautiful. Staff was excellent. All needs were meet. this place exceeded our expectations. Would definitely recommend. Fernanda was the absolute best. Also the rest or the staff. the only two negatives were the construction and no face towels during our stay was provided.