All inclusive

Grand Riviera Princess All Suites and Spa Resort

Riviera Maya 4.5

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Overview

The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.

Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.

Guests now have the option to choose between non-smoking and smoking rooms when making your reservation please specify your preference.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

674

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite Swim-Out
  • 1 king bed, or 2 double beds
Deluxe Junior Suite Swim-Out
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Platinum Suite
  • 1 king bed, or 2 double beds
Platinum Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Pillow menu located in Platinum Club Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • International newspapers located in Platinum Club Lounge
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

Laguna Villa Suite
  • 1 king bed
Laguna Villa Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Pillow menu located in Platinum Club Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • International newspapers located in Platinum Club Lounge
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark available ($)
  • Pro Tennis classes with a professional instructor for children from 8 years of age available ($)

Mini-Club

Mini-Club

During the day, outside area with games, house club and swimming pool

At night, entertainment for Children, Mini Disco, Mini Theater with marionette, mini cinema, room with videogames

Age range: 4 to 12

Teen Club

  • Club for kids from 12 to 16 years of age.
  • Discotheque: in the ice cream parlor every Thursday.
  • Beach soccer 
  • Beach volleyball
  • Beach games
  • Spanish classes.
  • Horseshoe throwing
  • Water volleyball
  • Archery
  • Ping Pong / Table tennis
  • Water polo
  • Basketball
  • Pool tournament
  • Tennis classes
Age range: 12 to 16
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
Relax Bar, Swim-up bar
Fantasy Bar Bar, Swim-up bar
Maya Bar Bar, Swim-up bar
Ibiza Bar, Lounge
Lobby Bar Sunset Bar, Lobby bar
Lobby Bar Riviera Bar, Lobby bar
Theatre Bar Bar
Poquito Bar, Beach bar
Punta Bete Bar
Chactemal Bar
Platinum Riviera Bar (exclusive to Platinum Room categories only) Bar
Platinum Sunset Bar (exclusive to Platinum Room categories only) Bar
Arieto Nightclub Dance floor
Chill Out Bar
Disco Nightclub Dance floor
24 hour Sport Bar Bar, Sports bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Green Buffet International Breakfast, Dinner, Lunch
Naranja Buffet International Breakfast, Dinner, Lunch
La Vaqueria À la carte Grill/steak house Dinner Dress code, Reservations required
Mama Mia À la carte Italian Breakfast, Dinner, Lunch Dress code, Reservations required
La Hacienda À la carte Mexican Dinner Dress code, Reservations required
La Fondue À la carte International Dinner Dress code, Reservations required
Las Olas (not available for Junior Suite room categories) À la carte Seafood Dinner Dress code, Reservations required
Le Fleur (not available for Junior Suite room categories) À la carte International Dinner Dress code, Reservations required
Miso À la carte Asian Dinner Dress code, Reservations required
Chill Out Beach Club ($) À la carte International Dinner ($), Dress code, Not included with all-inclusive plan
  • Rooms: 674
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
Punta Bete, Km 296
77710 Playa del Carmen
Playa del Carmen, Mexico
52-984-877-3500
49 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included
    • All meals plus snacks

Pools

  • Adults only pools: 8
  • Jetted pools: 1
  • Kids pools: 4

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site
  • Snorkeling: on site
  • Watersports centre: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Business centre available ($)
  • Concierge
  • Currency exchange
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Wedding facilities available ($)
  • Please note WiFi signal strength varies throughout the resort

Location

Address
Punta Bete, Km 296, 77710 Playa del Carmen, Playa del Carmen, Mexico
49 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Very disappointing

Melissa W (Austin, Texas) on Jun 14, 2021

I stayed at this hotel last week for 7 days. I would say it is a two star property at best. The service is not good at all, except in the Platinum lounge and pool, which are very small. The room was fairly nice, but the towels are like sandpaper. The one positive thing was the food, which was consistently good. The hotel offers several things on their website that they no longer offer, such as a complimentary hydrotherapy treatment. They don't offer anything to make up for it, nor are they apologetic about that. Or anything else for that matter. The check in process was the worst I've ever experienced, it took about 40 minutes and the person was incredibly rude. Any questions addressed to the concierge would be responded with "scan the QR code" and basically look it up yourself. The beach is so covered in seaweed that you can't enjoy even sitting on the beach, as the smell is really bad. I would not recommend this hotel.

TripAdvisor users rated this property 1 out of 5

Disappointing

peaceful1955 (Orlando, Florida) on May 26, 2021

I booked the trip online and requested additional spa (2 for 1) and food service for a total $1,310. I arrived on the 10th May and my card was charged $1,310. Correct. However, while I was checking out on the 19th, I was presented with a bill that included the spa and food services I had paid for on arrival. 2 receptionist were trying to explain to me that it wasn't charged - it was a hold.. well my bank balance would disagree as the full amount was charged on the arrival date. Then one receptionist called a supervisor who also said it had not been paid on arrival.. all the while I knew it had so kept trying to explain that it was booked online and charged on arrival. And then the concierge became involved until finally they let me leave after paying for the services I did use while I was staying there. My ride to the airport was kept waiting and I then had to rush as I had an early flight. I stayed in the Platinum suit and out of the 9 day's I was there - I received 3 packets of coffee. It has gone down hill since I was last there in Nov. 2020. The general staff are awesome but they have made so many cut backs.. it's a shadow of its former self. I have written showing proof of payment and still no apology! I did receive a 'satisfaction survey' from their head office in Spain however. How insulting.. Moral of the story - if you book online and request additional services, keep all copies, along with your bank statement showing these charges otherwise they will try to double charge on the way out. Used to be really lovely, but not so much anymore. OH.. almost forgot - be very careful on the beach as they allow all sorts of unscrupulous venders who try to sell day trips etc., for big discounts only the security at the gate won't let them enter the resort so you end up losing your day trip and money! So many venders on the beach but be careful as they allow them to sell to their guests but don't allow the busses onto the resort - make total sense to me.

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