Hotel

Grand Velas Riviera Maya

Riviera Maya 5.0

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Overview

Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Zen Grand Nature View
1184 square feet
  • 1 king bed, or 2 queen beds
  • Jungle view
Zen Grand Nature View
1184 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Ambassador Suite Ocean View
1270 square feet
  • 1 king bed, or 2 queen beds
Ambassador Suite Ocean View
1270 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Grand Class Suite Oceanfront
1377 square feet
  • 1 king bed, and 1 sofa bed
  • Oceanfront
Grand Class Suite Oceanfront
1377 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Velas Kids Clubs

The program provides fun activities, such as movies, storytelling, drawing and painting, origami, and board games for young children from 5 to 12 years old. Kids learn how to make piñatas, kites, visors, handbags, pinwheels, masks, necklaces and bracelets. Kids enjoy activities and amusement in the video area where they will enjoy a Home Theater, X-Box and Wii. Lottery and Bingo games are organized, as well as video game tournaments. At our Kid's Club, your children play, make friends and create childhood memories.

Age range: 4 to 12

Teen Center

Teen Center

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 16
Type Amenities
KOI Bar, Lounge Dance floor, Live DJs, Live music, Open air
Sky Bar Bar
Aqua Bar Bar, Swim-up bar
Sen Lin Bar Bar, Restaurant bar
Piano Bar Bar
Karaoke Bar Nightclub Live DJs

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Piaf À la carte French Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Cocina De Autor À la carte Gourmet Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Azul Buffet International All day dining Dress code
Chaka Buffet International Breakfast, Lunch Dress code
Frida À la carte Mexican Dinner Dress code, Reservations required
Lucca À la carte Italian Dinner Dress code, Reservations required
Sen Lin À la carte Asian Dinner Dress code
Bistro À la carte French All day dining Dress code, Reservations required
  • Suites: 539
  • Built in: 2008
  • Eco-friendly hotel
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • SPA Boutique
  • Bridal Suite at SPA
  • Couple Massages available
1 877 418 2963
50 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 3

Pool availability is subject to seasonality.

Golf

  • Mini golf: on site

Golf cart mandatory and is not included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tour excursions: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Green fees (Offsite) available ($)
  • 24 hour front desk
  • ATM
  • Baggage check
  • Business centre available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)
  • Safety deposit box

Location

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

GRAND!!!!

773yanam (Los Angeles, California) on Aug 01, 2021

We just returned from Grand Velas after a 13 night stay. Our family vacation was unbelievable!!! From the time we arrived on the property, we were welcomed with love and professionalism. As we travel with 3 toddlers, it is important for us to have certain amenities available such as a kids club, baby sitting service, safe beach, etc. Well, Grand Velas met all of our needs. Let me start with the beach…I know it is a seaweed season and all of Cancun area is suffering badly. In fact, our friends who stayed in Cancun could not even get into the sea. The beach at this hotel is beautiful…white sand, beautiful sections of clear blue water, super child friendly beach. My 3.5 year old kid was able to be in the water without floaties. Due to the fact that they have a double row of wave breakers makes the shore very calm and safe. The beach crew cleans the seaweed on the shore day and night. As soon as it piles up, the guys immediately clean it up. As you can see the beach is a big deal for us. We were beyond happy with it. Food and drinks were very good at every restaurant and pool/beach. Daniella, our concierge, was on top of all our requests and needs. She made sure our stay was fantastic. Big thanks to our babysitter Grace who spend time with our kids every night…taking them to the shows and kids club. Shout out to all the wonderful hard working people who took special care of us; beach guys- Emmanuelle, Oscar, Alfredo, Edgar. Beach activities- Aldo. Breakfast/lunch peeps- Marco Antonio, Fabiola, Mayra, two Davids. Our server at Frida, Luis. Great service all around. Thank you guys for providing the best service during our stay. We have been to all the grand velas properties but this one is definitely my favorite (the beach is a winner). If you are planning a trip to this hotel, you must visit the spa. Its the best spa we have ever been to. Amazing Thai massage by Liliana and hot stone massage by Sebastiana. The water ceremony is a must…super relaxing. Mercedes, the spa attendant, was so nice and accommodating. I can go on and on about our amazing stay. 5 star all around!!!! Beautiful property, gorgeous beach, best service…simply wow!! We cannot wait to cone back here!! Thank you Grand Velas for another unforgettable family vacation.

TripAdvisor users rated this property 5 out of 5

Amazing vacation

chrisrI2089ED on Aug 01, 2021

This was an amazing resort. Our vacation started as a friends vacation then our children came in for five more nights. Grand velas was perfect for friends and family. And our concierge Oscar knocked it out of the park.

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