Overview
The Iberostar Paraiso del Mar is a luxurious family friendly hotel located alongside the beautiful Mayan Riviera. There are plenty of ways to have fun on and off the water, enjoy snorkeling, kayaking etc. or unwind and relax by the lake-style pool or the beautiful turquoise ocean.
Unlimited access to the facilities at sister hotel Iberostar Paraiso Beach. Day pass from 9am to 6pm included at Iberostar Quetzal and Iberostar Cozumel (transportation not included)
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Unlimited access to the facilities at sister hotel Iberostar Paraiso Beach. Day pass from 9 am to 6 pm included at Iberostar Quetzal and Iberostar Cozumel (transportation not included)
- Online or mobile check in available
- All taxes
Rooms
Amenities
Location
Reviews
The most recommended holiday for kids and family, kids are so happy! We love star camp and shuttle service to pool area!
Gemmapan1 (Shanghai) on Mar 23, 2024
Amazing experience with star camp, kids do not want to leave. They are super friendly. Evening activities at beach front us amazing too! We love la plaza, best chef team always cheer you up So many animals. Kids love it! We will come back for sure. Big shout for Elise in kids star camp and Juliana in performance team. They are absolutely the best
Beautiful resort but will not return due to terrible front desk service
jesssmart (Stratford, Canada) on Mar 19, 2024
After a 14 hour travel day including 6 hours of plane delays and no dinner on plane (because they ran out), our check-in at 1am at the resort was the worst part of our long day. Not a drop of water/drink or snack was provided. There was no food available anywhere on the resort. The front desk associate could not have cared less about our needs. We had requested through our travel agent as well as through several emails that we needed 2 rooms side by side for our family of 4 (2 teens). Of course they had us on different floors...meaning we had to go parent/child, parent/child and all the associate had to say was "It's a small building". So my husband and I did not share a bed the whole trip!! The front desk associate pointed us in the direction of our room...half a mile away and we struggled with our luggage in the sweltering heat...instead of informing us that there is a shuttle. We arrived at our rooms with not a drop of water...it took us a while to find the water dispensers in the hallways and they did not work on our floor. My husband and son wandered around to find water while we had snacks that we thankfully had packed in our luggage... Pros: After the front desk fiasco and the fact that we were not side by side, we had a good time. The resort is stunning, the food is pretty good (some by beach was cold), the entertainment crew were amazing and certainly added to the enjoyment of our holiday. The rooms were clean and spacious. Major cons: -The pool water is warm as a bath and with the heat and high humidity , there was no relief anywhere if you are sensitive to heat. All buffets are open air and rooms are set to 20 degrees. For this reason alone, we would not return because I am prone to heat stroke. -Front desk service was atrocious. I don't get why these massive hotel chains do not understand the importance of customer service. A bad first impression stays with you the whole trip. They should put their entertainment crew at the front desk and would get a lot more return guests. -The prices at the shops at the resort and the shopping centre were outrageous. We had money to spend and refused to pay the insane prices. $200 CDN for swim trunks, $300 for a dress, $32 for a bag of chips, $100 for flip flops! We didn't see a single soul buying anything. I mean, how terrible to try to take advantage of your guests forgetting something or assuming we are so gullible to pay those prices. We paid 12K for our trip for a family of 4 and wanted to do some shopping. If they had reasonable prices, they could be making a fortune as I'm sure many guests are more than happy to shop. This turned us off so much that we will never stay at an Iberostar again. We waited til the airport where prices were reasonable for souvenirs (we knew this from a previous trip to Mexico). -The resort is massive and maps are confusing or outdated. The front desk told us nothing about the shuttle, water, places to eat, etc.. We had to find out through a Facebook page... -Not enough chairs at beach or pool...had to get up at dawn to find 4 chairs. -Food is not always readily available. If you have big eaters (teens), you need to figure it out asap. -We appreciate the glass refillable water bottles in the rooms but when we arrived at 1:30am, they were empty...not cool...it's a basic human need, people, come on! When we did find the water filling station, it was broken! -The beach was beautiful but swimming was not safe for kids. Red flag every day and we were all cut (to bleeding) from rocks by being tossed about in the massive waves that would (and did) take your swimsuit off! -Shuttles were inconsistent and the walk to the buffet/restaurants in the high humidity was brutal. We actually didn't figure out the shuttles til a few days in. In conclusion, if the front desk service was good, we would likely return (maybe in a season when it's not as humid). But the rudeness, disregard, lack of information, lack of care or accommodation was such a turn off, it tainted our whole trip.
Vacation Offers
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Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.
Montego Bay, Puerto Vallarta, Cancun, Riviera Maya, Cozumel, Punta Cana, Puerto Plata
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