Iberostar Quetzal reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

7517 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Family getaway

sherbert_7 (Nanaimo, BC) on Nov 24, 2021

Family vacation, my daughter and her partners first visit to Mexico, all in all a very nice resort, nice pool although strange swim up bar, its got a grotto feeling to it but you dont swim up you walk to it and its out of the way. Beach was great, no seaweed this year! Food was alright..got a little boring by the end of the week. We did try to make a reservation for the specialty restaurants but had no luck getting one...we were told to just show up and hope for a cancellation but when we showed up were told we needed a reservation, but the place was empty, there isnt a penalty for no-shows, so there is no incentive to actually show up for your dinner reservation, thereby depriving other guests from dining at the specialty restaurants. The answer is probably a financial penalty for no-shows, but probably will never happen. I have read other reviews about the rooms being a little tired and I would have to agree, but the staff works hard, the buffet staff really hustle! We enjoyed our stay

TripAdvisor users rated this property 3 out of 5

The resort is beautiful but be careful!

ryangW2152OX on Nov 24, 2021

This resort has an amazing beach as well as stunning jungle views. The staff are friendly as well as the guests. It is a very nice resort but there were a few issues with my stay. The floor is very slippery when it begins to rain. During my stay it rained daily and I must have fallen at least 7 times on the slick marble floor. There were no umbrellas provided or available for any of my family members. An elderly family member of mine had fallen in the theater area and was unable to walk back to his room, the staff was unable to locate a wheelchair for him so my family and I had to physically carry him to his room. With that being said just be very careful walking on the floors at this resort.

TripAdvisor users rated this property 5 out of 5

Amazing place for a family vacation

Mlimari (Playa del Carmen, Mexico) on Nov 23, 2021

I literally love this hotel! Food is amazing, beach is clean, mini zoo is also awesome. This place is literally a gem. Their kids club is amazing and full of different activities. All the kids club team is amazing, but my kiddo definitely loved Viri Bambam. She is so attentive and makes Shute your kiddo has best time ever!!! The only problem I encountered was the lady from evening animation for kids, I think her name Jaimee or Jaidee. She is pretty obnoxious in her jokes towards kids, emphasizing stereotypes connected with their names, of course a 6 year old cannot answer back, but mama bear sure can. Other than that this hotel is wonderful and we will definitely be back!!!

TripAdvisor users rated this property 5 out of 5

Animation/entertainment team

221kileep on Nov 19, 2021

My favorite is Angie! She found us our first day here & she has gone above & beyond to make sure we are having fun, giving us all the information we need & she taught me how to dance! I can’t wait to come back!

TripAdvisor users rated this property 5 out of 5


S6260OAalexisr on Nov 16, 2021

It was wonderful. The scenery and the activities were very fun! Food was good and unlimited bars ! This is worth a week long vacation or even longer. Plenty of things to do for the adults and kids! I would recommend!

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