Moon Palace Cancun
Chetumal Cancun 5.0
Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Playground
Kids club
Open daily
Teens club
Teens club
- Children ages: 4 to 17
| Type | Amenities | |
|---|---|---|
| Columpios | Bar, Pool bar | |
| Lounge Bar | Bar, Lounge | Live music |
| Lobby Bar | Bar, Lobby bar | |
| Pool Bar | Bar | |
| Noir Nightclub | Nightclub | Dance floor, Live DJs |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| El Manglar | Buffet | International | Breakfast, Dinner, Lunch | |
| Carvao | Buffet | Brazilian | Dinner | Dress code |
| Los Caporales | À la carte | Mexican | Breakfast, Dinner | Dress code |
| Palapa Delfines | Buffet | International | Dinner, Lunch, Snacks | |
| Palapa Pelicanos | À la carte | International | Dinner, Lunch, Snacks | |
| Sweet & Coffee | Café | Coffee and Pastries | Snacks | |
| Lobby Bar | Snack bar | International | Snacks | |
| La Gondola | Buffet | International, Italian | Breakfast, Dinner | This restaurant provides both buffet and à la carte dining |
| MoMo | À la carte | Asian | Dinner | Dress code |
| Bugambilias | Buffet | International | Breakfast, Dinner, Lunch | |
| Palapa Fragata | Buffet | Seafood | Dinner, Lunch | |
| Palapa Barracuda | À la carte | International | Breakfast, Dinner, Lunch | |
| Pool Bar Columpios | À la carte | Asian | Dinner, Lunch | |
| El Caribeno | À la carte | Caribbean | Dinner | Dress code |
| La Trattoria | À la carte | International | Dinner | Dress code |
| Agra | À la carte | Indian | Dinner | Dress code |
- Rooms: 2058
- Property view .
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Jetted pools: 6
- Kids pools: 2
- Outdoor pools: 2
Golf
- Golf: on site ($)
Water sports
- Scuba diving: on site
Other sports
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- 4 Pickleball Courts
- Theme parties
- Meditation garden
- Marina
- Dive tank
- FlowRider
- ATM
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Valet parking
- Catholic mass (Saturdays)
- Car rental desk available ($)
Lobby
Lobby Bar
Pool
Kids Pool
Kids Club
Awe Spa
La Gondola
Carvao
El Manglar
Golf
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.6
-
Location 4.3
-
Rooms 4.5
-
Service 4.6
-
Value 4.2
Amazing Experience at Moon Palace - Especially the Boxing Training with Charly
Chris N on Nov 01, 2025
I visited Moon Palace Cancun with my colleagues to celebrate qualifying for President’s Club, and the trip was incredible from start to finish. One of the highlights for me was my boxing training session with Charly at the gym. He’s an exceptional coach - passionate, knowledgeable, and great at pushing you while keeping the energy high. It’s clear that Charly genuinely cares about helping guests improve, whether they’re beginners or experienced fighters. I also want to give a big shoutout to Louis, who provided excellent service and support at the gym. He made sure everything ran smoothly and created a great atmosphere for training. I’d love to see Moon Palace invest more resources into boxing - things like additional boxing bags or equipment would really elevate the experience. There’s definitely a strong interest from guests who want to stay active and train during their stay, and Charly has built a great foundation for that. Overall, an amazing resort with world-class service, and I’ll definitely be back - hopefully to see an even stronger boxing setup next time!
5 out of 10. Not worth the price compared to barcelo.
Getaway41145375640 on Nov 01, 2025
For the price not worth it honestly. Arrival yesterday, smooth check in, room is clean. Not enough plugs so you'll want to bring a multi plug adapter and long charging cords for you phone etc. Staff is good so far, drinks are a good as any other resort on this side of Mexico. Overall the resort is clean but there is repairs needed just like all the other resorts so do not expect zero issues. If you are coming for the pool. It is big however I'd think at busy season it would be crowded. Los of loungers, no race for loungers today I got to the pool at 9am and it was empty. Usual hotel change our today so I'll update as the next 10 days go by. If you are coming for the beach. Don't do it! It is terrible!!!!!!! It is the absolute worst beach i have been to in cancun and the Riviera maya. I'm on the sunrise side and you would have to walk through several feet of sargassum to reach the water. The beaches at barcelo, riu, bahia principe are far superior. Note that all hotels in this side of Mexico do their best to deal with sargassum and there is a lot and is overwhelming for all resorts. However the other resorts just have far superior swimming beaches. The barcello are great for snorkeling. Lots of sea life to see even in the shallows for little ones. Same for the bahia principes. Not the resort for families. Night time lacks for families. All you have is the lobby bar. Compared to barcelo it is very poor. No sports pubs or anything else that kids can go into. Night time entertainment is a mix of outside and a theater. Compared to barcelo, bahia where they have amphitheater that are under cover for night time shows. I will update as my stay progresses.
Vacation Offers
-
Receive up to $500 USD in resort credits with a minimum 4-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cozumel, Riviera Maya, Cancun, Ocho Rios - Runaway Bay, Montego Bay
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