All inclusive

Moon Palace Cancun

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

2058

Rooms

Superior Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
Superior Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden view
Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Honeymoon Suite
  • 1 king bed
  • Ocean view
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries
Additional details

Honeymoon Suite ammenities include;

  • Two 25-minute massages.
  • Private beach lounge chair area with waiter service.
  • Welcome bottle of wine.
  • Liquor dispenser with premium, upgraded brands of liquor.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids club

Open daily


Age range: 4 to 12

Teens club

Teens club

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
Type Amenities
Columpios Bar, Pool bar
Lounge Bar Bar, Lounge Live music
Lobby Bar Bar, Lobby bar
Pool Bar Bar
Noir Nightclub Nightclub Dance floor, Live DJs
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
El Manglar Buffet International Breakfast, Dinner, Lunch
Arrecifes Buffet Brazilian Dinner Dress code
Los Caporales À la carte Mexican Breakfast, Dinner Dress code
Palapa Delfines Buffet International Dinner, Lunch, Snacks
Palapa Pelicanos À la carte International Dinner, Lunch, Snacks
Sweet & Coffee Café Coffee and Pastries Snacks
Lobby Bar Snack bar International Snacks
La Gondola Buffet International, Italian Breakfast, Dinner This restaurant provides both buffet and à la carte dining
MoMo À la carte Asian Dinner Dress code
Bugambilias Buffet International Breakfast, Dinner, Lunch
Palapa Fragata Buffet Seafood Dinner, Lunch
Palapa Barracuda À la carte International Breakfast, Dinner, Lunch
Pool Bar Columpios À la carte Asian Dinner, Lunch
El Caribeno À la carte Caribbean Dinner Dress code
La Trattoria À la carte International Dinner Dress code, Reservations required
Agra À la carte Indian Dinner Dress code, Reservations required
  • Rooms: 2058
  • Property view .
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
km 340, Carretera Cancun
Chetumal Cancun, Mexico 77500
011-52-998-881-6000
11 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 6
  • Kids pools: 2
  • Outdoor pools: 2

Golf

  • Golf: on site ($)

Water sports

  • Scuba diving: on site

Other sports

  • Climbing wall: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Theme parties
  • Meditation garden
  • Marina
  • Dive tank
  • FlowRider
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Valet parking
  • Catholic mass (Saturdays)
  • Car rental desk available ($)

Location

Address
km 340, Carretera Cancun, Chetumal Cancun, 77500, Mexico
11 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Fantastic hotel and fabulous staff but disappointing beach..

shsamir1 (London, United Kingdom) on Jul 25, 2021

Fantastic hotel and fabulous staff but disappointing beach.. Just came back from Moon Palace Nizuc. I would say the hotel is very nice and the staff are very nice and helpful especially Ramon Lopez. We love swimming in the sea/ocean but we were very disappointed with the beach. Full of seaweed and brown. They told us that it gets better in winter but will never be blue and clear.

TripAdvisor users rated this property 4 out of 5

Sunrise in July

stephcaz38 (Woodstock, Georgia) on Jul 25, 2021

We opted to stay here after many trips to their sister properties. It was hard to not compare the two, but given the option, we would likely stay at a different resort. The rooms are ok. Smaller than what we are used to at any resort. We unfortunately were at the far corner ocean view and the smell of the seasonal seaweed at times were overwhelming. This only lasted a few days, as they do their best to eliminate the issue. We also had no a/c for a day and this was fixed relatively quickly. We were disappointed in the coffee shop, and it seems you can order the same drink and each day it will be completely different. The restaurants were average. There was no lobster available which was saddening. We did eat offsite one evening so I got my lobster fix. The area where this resort shines is Their staff. We never encountered anyone not willing to go above and beyond. I would like to highlight the efforts of Gaspar at the neighboring pool, Sergio at the swing bar and Luis Cupol at the buffet. Luis especially made our trip exceptional. The required covid test was easy to navigate.

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