All inclusive

Now Sapphire Riviera Cancun

Riviera Maya 4.5

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The newly renovated Now Sapphire Riviera Cancun, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages! 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Family Junior Suite Tropical View
1040 square feet
  • 1 king bed, and 2 double beds
Family Junior Suite Tropical View
1040 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Preferred Club Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
Preferred Club Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Preferred Club Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Ocean view
Preferred Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Preferred Club Junior Suite Beach Front Swim Out
520 square feet
  • 2 double beds
  • Ocean view
Preferred Club Junior Suite Beach Front Swim Out
520 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Waterslides

Explorer's Club

At this fully supervised children's program, kids will enjoy the following activities:

  • Arts & Crafts 
  • Playground 
  • Sandcastle contests 
  • Board games and video games
  • Big screen movies on the beach
  • Splash park and toddler pool
  • Beepers for parental control
  • Dinner for children at the buffet (providing parents with alone time)
Age range: 3 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Moments Bar, Lobby bar
Splash Bar, Pool bar
The Reef (must be booked in the Preferred Club room category to use this bar) Bar, Pool bar
The Sandbar Bar, Beach bar
Eclipse Nightclub

Minimum age restrictions apply, picture ID required.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Paramour À la carte French Dinner Adults only, Dress code
Lemongrass À la carte Asian Dinner Dress code
Bluewater Grill À la carte Seafood Dinner, Lunch Dress code
Cibu À la carte Mediterranean Dinner Dress code
Fresco À la carte Mexican Dinner Dress code
Market Cafe Buffet International Breakfast, Dinner, Lunch
Barefoot Grill Snack bar Grill/steak house Lunch, Snacks
Coco Café Café Coffee and Pastries Snacks
  • Suites: 488
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Yoga
Super Manzana 11
Manzana 9 Lote 10
Riviera Maya, Mexico 77580
011-52-998-872-8383
29 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Adults only pools: 1
  • Outdoor pools: 3

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Euro-bungee
  • 24 hour front desk
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Meeting facilities available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Car rental desk available ($)

Location

Address
Super Manzana 11, Manzana 9 Lote 10, Riviera Maya, 77580, Mexico
29 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Now Sapphire: Phenomenal Resort

554sterlingb on Jul 27, 2021

Just took a family trip to Now Sapphire and it was amazing. The staff (special shout-out to Julio, Carly, Omar and Naomi) were absolutely out of this world. They made sure our every need was met and made us feel super welcome.

TripAdvisor users rated this property 5 out of 5

Great Resort, Greater Team members (Chick-fil-a of resorts)

gavinv910 on Jul 27, 2021

y parents go on a vacation to Mexico once every year, usually it’s a different resort each time, but lately it’s only been here (now sapphire) The reason that they keep coming back is the workers. They have made great friends every time they are here and have always talked about how they wanted me and my siblings to come and meet all these people. This year that finally happened, and boy, I haven’t been disappointed. Every day they have this funny activity called crazy game, in it a bunch of people line up and try to win a sort of mini game which usually involves trying to throw/kick some sort of object into a target/goal/hoop in the pool. It is hilariously funny as the entertainment team is able to hype up everyone. If you ever come here I would 100% recommend participating if you come, They also have fun activities throughout the day, such as pingpong tournaments, beach volleyball, and beanbags. I’m a competitive person and I love these, but the greatest part of these games so far has been my friend Omar. Omar has either gone out to me or asked my parents where I was so that I could participate in activities with him. I have gotten to know him a little bit and he is a great friend. Another one of the awesome things at this resort though it may sound a little random are the omelets, but more importantly the lady who makes the omelettes, on my first morning here, I asked for an omelette and the lady who made me one asked what I wanted and I added like 6 things to it, the crazy thing though is that when I came back the next day she remembered my entire omelette order and made it again for me! Another Great guy here is Effron, I personally haven’t talk to him but my brother who is 13 hung out with him a bit in the pool during crazy game, and he loves the guy. One of the activities that I played today was beach volleyball, this is probably my favorite game each day because you get to meet new people and have fun, Naomi ran it today and it was a bunch of fun, she was able to keep everyone having fun and encouraged people when they made a little mistake, this made the game super fun as nobody felt self conscious even if they weren’t as good at the game (possibly me). Another fantastic thing to do at this resort is to visit the cafe, here the two ladies that work here are very friendly and are able to make the best iced coffees that you have ever had while having fun and having conversation with you, I unfortunately can’t remember their names but they are both amazing. The funniest member that I have met so far has been Julio, it started when I made fun of julio for missing his shots being an example in crazy game, he soon did the same when i missed my shots soon after?? . we have joked around a bit whenever we run into each other around the resort. another person I have met is Xavier. He is often the dj and does an amazing job hyping up the crowd during crazy game. Ivan does pretty much everything, one of the most fun things that he does is Water Arobics and water basket ball, I don’t know how he manages it, but he is able to lead all these activities and make them a lot of fun, he also does crazy game which I have already talked about. Last but definitely not least is Carly, Carly is the zumba master, Carley was able to create a fun and exciting dance class where you can burn off the excess calories that you have gained while eating the amazing all you can eat steak(the best I have ever had not kidding) she also led the ping pong tournament which was a lot of fun. (sorry i’m using the word fun a lot, that works kind or describes this place) thank you for everyone for making this trip a great experience, I definitely will be coming back

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