All inclusive

Ocean Riviera Paradise

Riviera Maya 4.5

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

974

Rooms

Junior Suite Garden View Daisy Section
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Junior Suite Garden View Daisy Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Pool View Daisy Section
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Junior Suite Pool View Daisy Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Garden View Eden Section
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Junior Suite Garden View Eden Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Pool View Eden Section
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Junior Suite Pool View Eden Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Garden View Privilege Section
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Junior Suite Garden View Privilege Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV
Additional details

Privilege services include:

  • 24 hr butler service;
  • minibar, restocked daily with soft drinks, water, and beer and liquor;
  • premium top-shelf liquor service in bars and restaurants;
  • Privilege beach towels;
  • Privilege lounge with concierge services; computers, free wi-fi, library;
  • Privilege lounge hors d'oeuvres and snack service;
  • personalized check-in and check-out services;
  • concierge services for spa, travel and other personal experiences;
  • exclusive Privilege Beach with Balinese sun beds and waiter service;
  • 10% discount on services at Despacio Spa Centre and DiveIt.

Nine à la carte service selections will be available including:

  • Room location (high or ground floor, for example) in accordance with room type reserved
  • Advance reservations at à la carte specialty restaurants on evenings of choice
  • Menu choices for in-room breakfast service the day after arrival at the resort
  • Mini bar beverages and snacks selections
  • Preferred in-room welcome amenity (fruit basket or cold cuts, for example)
  • Preferred pillow type (goose feather, firm, soft, orthopedic)
  • VIK (Very Important Kid) age-appropriate preferences
  • Advance reservations for spa treatments and services
  • Daily newspaper preference

Junior Suite Pool View - El Beso Adults Only Section
615 square feet
  • 1 king bed, and 1 sofa bed
Junior Suite Pool View - El Beso Adults Only Section
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Swim Up - El Beso Adults Only Section
  • 1 king bed, and 1 sofa bed
Junior Suite Swim Up - El Beso Adults Only Section
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Daisy Mini Club

Daily and nightly acitivities

Age range: 4 to 12

Daisy Teen Club

Daily and nightly acitivities

Open from: 2:00 p.m. to 10:00 p.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 11
Type Amenities
Piano Bar Bar Live music
Beach Bar Bar Open air
Swim up Bar 1 Bar Open air
Beach Bar 2 Bar Open air
Swim up Bar 2 Bar Open air
Swim up Bar 3 Bar Open air
Swim up Bar 4 Bar Open air
Lobby Bar Bar
Discotheque Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Amaranto Buffet International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
Lo Locanda À la carte Italian Dinner Dress code
Sensai À la carte Asian Dinner Dress code
Route 66 À la carte American Dinner Dress code
Blue Moon - Adults Only À la carte International Dinner Dress code
Steakhouse À la carte Grill/steak house Dinner Dress code
Margarita À la carte Mexican Dinner Dress code
Villamarina À la carte International Dinner Dress code
Pez Vela À la carte Caribbean Dinner
Fusion in the Privilege Lounge À la carte International Breakfast, Dinner, Lunch Dress code
Eden Snack bar American Snacks
El Beso Snack bar American Snacks
Daisy Snack bar American Snacks
Mike’s Coffee Café Coffee and Pastries Snacks
  • Rooms: 974
  • Floors: 4
  • Built in: 2016
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Crta Federal Chetumal Cancun
Km 296
Xcaret, Mexico 77710
47 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 5
  • Waterpark: Included

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Casino: on site ($)
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Beach Volleyball
  • Bowling Alley
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Currency exchange
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Multilingual staff
  • Parking
  • Shopping onsite available ($)
  • Wedding facilities available ($)

Location

Address
Crta Federal Chetumal Cancun, Km 296, Xcaret, 77710, Mexico
47 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

A great resort, with a few hiccups!

jmpronos (Hayward, California) on Jul 26, 2021

We recently, 7/17-7/24, had a family reunion at Ocean Riviera Paradise. As a family we had 7 rooms. Overall we had a great stay. The food was good, the pools and bars were great. The resort has nightly entertainment. Unfortunately we had a few issues, mostly with the rooms and the front desk. I booked a Pool View Jr. Suite in the Daisy building for 2 full size beds. Upon check in, all they had was a 1 King bed room for us facing the pool. They asked us to check back the next day for an opening for a 2 bed room. The next day when I checked back, they told me no rooms had opened up. I told them we would be happy to take a garden view room over the pool view if we could have 2 beds. This seemed to make a difference and the clerk told me to hang tight for a minute while he gets approval from his manager. When he came back he had a new story to tell. His manager informed him that since we had 3 people in our room they usually booked out the King bed with a sleeper sofa. 4 or more would get the 2 full size beds in the room. I was in a hurry to meet up with our group for a day trip so I did not argue at this time. But as I walked away I realized that another family in our party had 3 people in a room with 2 beds, so this did not make sense. The next day my wife went in to argue with them and got no where. The 'manager' said they were full and had nothing for us to move into. We learned in the time share presentation that current Covid Restrictions should have had the resort at 50-60% capacity. If you only fill half the rooms, how can rooms not be available to switch into? At this point we were half way thru the week and had made due with the sleeping arrangements. Hearing from other family members rooms made us fearful of trying to change. 1 room had improper drainage in the shower, so water was always above the drain. No lip on the shower floor meant that during showers the water over flowed into the bathroom soaking anything on the floor. They had a de-humidifier in the room to help with the extra moisture...but this did nothing to solve the smell from the drain. They also were told no other rooms were available. Another rooms A/C broke and could not be fixed for 2 days. They were told that qualified service technicians were busy and Covid restrictions had them with too few employees. Upon check out, when the desk clerk said. "I hope you enjoyed your stay." I said, it was nice but I wish they would have had the 2 beds in my room like I paid for. He answered, " Well, Covid has inconvenienced all of us." This was really his answer. Now every other employee I came across in the resort was fantastic. The bartenders, the servers, the cleaning people and the bell hops all did a wonderful job to help us during our stay. But the front desk employees were an apathetic bunch that needed to learn how to be pleasant and understanding. A word of advice, if you get to the airport early enough the required Covid test can be done onsite before you check your bags, It was only $16 and took about 10 minutes in line. The results are emailed within 30 minute. No need to wait in the 1-2 hour line at the resort and pay $35 for the experience.

TripAdvisor users rated this property 5 out of 5

Excellent vacation for our family!

Ktbugz23 on Jul 25, 2021

We enjoyed a week in 2 privilege swim up rooms and just left yesterday. We had Ariz as our butler and she was fabulous. We had no issues with our rooms. A/c worked very well in both rooms, everything in the rooms was wonderful. We had 1 room key stop working on day 4. Texted Ariz and she brought us a new one. She made all our dinner reservations. We got in a bit late the first day so we had dinner at the buffet. No wait for us at any of the restaurants. We thought the food was very good. We had a few meals that were ok, not excellent...but the rest were stellar. Our fav places to eat were Privilege Lounge, Blue Moon & La Locanda. The pools and activities were great, service from everyone there working was very good. The concierge called every other day to ask how our stay was and if we needed anything. The people at the resort were all friendly and seemed to be working very hard to ensure their guests had a great time. We can't wait to go back. Privilege is definitely the way to go!

See More

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.