All inclusive

Platinum Yucatan Princess All Suites & Spa Resort

Riviera Maya 5.0

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Overview

The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite Swim Out
  • 1 king bed, and 1 sofa bed
Deluxe Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Platinum Deluxe
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view or Pool view
Platinum Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Platinum Deluxe with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe Swim Out
  • 1 king bed, and 1 sofa bed
  • Pool view
Platinum Deluxe Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Amenities

  • Grand Riviera Princess All Suites and Spa Resort
  • Adults only
Type Amenities
Bar Plaza Bar
Bar Lobby Bar
Bar de Espera Bar
Platinum Pool Bar Bar, Pool bar
Bar Pool Bar
Bar Sky Bar
La Salsa Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Restaurant Yucatan Buffet Buffet International All day dining Dress code
La Bruschetta À la carte Italian Dinner Dress code, Reservations required
Rodeo Grill À la carte Grill/steak house Dinner Dress code
Aroma À la carte Gourmet, International Dinner Dress code
Tao À la carte Asian Dinner Dress code
Skylights ($) À la carte Mediterranean Dinner ($), Dress code, Not included with all-inclusive plan, Reservations required
  • Floors: 2
  • Suites: 472
  • Built in: 2014
  • Fitness centre: on site
  • Spa: on site ($)
Prolongacion 5ta. Avenida
Mza 20 Lt 006
Playa del Carmen, Mexico
+52-984-877-3500
50 km from CUN
  • Beach access
  • Public beach
  • 24 hour all-inclusive: Included
    • Unlimited international and domestic drinks
  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 1

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • 1 multiuse court (basketball, football, etc.)
  • Baseball practice field
  • Open trail for walking/running
  • Business centre available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Wedding facilities available ($)

Location

Address
Prolongacion 5ta. Avenida, Mza 20 Lt 006, Playa del Carmen, Mexico
50 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

Disappointed

jltn_kc (Omaha, Nebraska) on Jun 07, 2021

My spouse and I just returned from a five-day stay at this resort and had a mixed, if not negative, experience. THE GOOD --The room was spacious and the grounds were well-kept. --The staff was friendly and hard-working. THE OKAY --The resort is not close to max capacity which meant that it was really quiet and pretty low energy. Most nightly events were attended by 20 or fewer people. THE BAD --Our room twice-required a call to maintenance - once because our balcony tub was not working and the other because our shower failed to drain and our entire room flooded, soaking our clothes, suitcases and everything else that was on the floor of the room. --We paid extra for the "platinum" room which was supposed to come with some "exclusive services" and "unique advantages," none of which we experienced. There was no exclusive check in process, the platinum lounge was closed. This extra was definitely not worth it, and I wish they would have told us not to expect any of the extras so we could manage our expectations. --Upon check in, we reserved massages at the spa for the following morning, but when we arrived for our appointments, there was no appointments to be found. We had to move our plans around to find another time for our massages. --Our room was not cleaned each day, which is generally not a huge deal, but one of the days we didn't get a cleaning was the day after our room flooded. We had to call for towels to shower (since ours were used to soak up water the day before) which took more than an hour and two calls to the front desk to arrive. --As other reviews have noted, there's only one restaurant open per night (other than the buffet). We always found food, of course, but for an all-inclusive, the lack of choice was really disappointing. --The beach was overrun by seaweed (that carried a foul smell and a lot of flies). This, of course, is not the fault of the hotel, but it made our beach vacation really disappointing. We ended up traveling to the sister resort most days to enjoy that beach which was less seaweed-y. I understand that factors like COVID rightfully played a part of our inconsistent experience, but for the parts that the hotel CAN control, like our room flood, I was shocked that we never heard from the concierge or anyone from hotel management as we were assured we would. Customer service at this resort left a lot to be desired. Fortunately, we were able to get good meals and a good beach experience at the sister resort next door; otherwise, our trip would have been a huge fail compared to the amazing experiences we've had at other resorts in the Riviera Maya region. Unfortunately, we will not be returning to this resort and definitely would not recommend it based on our experience.

TripAdvisor users rated this property 1 out of 5

False Advertising

Mickie520 on May 14, 2021

We were here a few years ago and really enjoyed our stay so I decided to come back for my husband's 60th birthday - booked the same Suite Swim-Out room as before. Unfortunately, when we checked in we were told the side our room was on was completely closed except the rooms. When I asked about changing to the other side I was told the only swim-out room available during our stay was the honeymoon suite and it would cost an additional $1000. We initially decided to keep the original room but when we got to the room and went out to swim-out pool it was dead quiet except the construction crew right across from us. We went back to the front desk and asked to change rooms. So we are now on the other side where there are people and activity (and no construction) but we had to give up the swim-out pool and didn't get a refund. Their website says nothing about half the resort being closed or that the suite we booked would be on the closed side which in my opinion is false advertising. So beware when booking at this resort - things aren't what they seem. Original front desk person was not helpful at all (Itenas) but Aldolfo was helpful when we changed rooms. Also Orlando with Amstar is great! I feel bad since we're here celebrating a milestone birthday and it fell short of our expectations.

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