All inclusive

Platinum Yucatan Princess All Suites & Spa Resort

Riviera Maya 5.0

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Overview

The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
Deluxe Junior Suite with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite Swim Out
  • 1 king bed, and 1 sofa bed
Deluxe Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Platinum Deluxe
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view or Pool view
Platinum Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Platinum Deluxe with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe Swim Out
  • 1 king bed, and 1 sofa bed
  • Pool view
Platinum Deluxe Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Amenities

  • Grand Riviera Princess All Suites and Spa Resort
  • Adults only
Type Amenities
Bar Plaza Bar
Bar Lobby Bar
Bar de Espera Bar
Platinum Pool Bar Bar, Pool bar
Bar Pool Bar
Bar Sky Bar
La Salsa Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Restaurant Yucatan Buffet Buffet International All day dining Dress code
La Bruschetta À la carte Italian Dinner Dress code, Reservations required
Rodeo Grill À la carte Grill/steak house Dinner Dress code
Aroma À la carte Gourmet, International Dinner Dress code
Tao À la carte Asian Dinner Dress code
Skylights ($) À la carte Mediterranean Dinner ($), Dress code, Not included with all-inclusive plan, Reservations required
  • Floors: 2
  • Suites: 472
  • Built in: 2014
  • Fitness centre: on site
  • Spa: on site ($)
Prolongacion 5ta. Avenida
Mza 20 Lt 006
Playa del Carmen, Mexico
+52-984-877-3500
50 km from CUN
  • Beach access
  • Public beach
  • 24 hour all-inclusive: Included
    • Unlimited international and domestic drinks
  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 11

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • 1 multiuse court (basketball, football, etc.)
  • Baseball batting cages
  • Open trail for walking/running
  • Business centre available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Wedding facilities available ($)

Location

Address
Prolongacion 5ta. Avenida, Mza 20 Lt 006, Playa del Carmen, Mexico
50 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Overall Good Time!

Hilady34 on Jul 21, 2021

Be warned: Vacation Store Miami disguises themselves as the actual resort website!!!! Instead, use Princess Hotels as keywords to avoid booking through the agency like I did. We had some minor problems with our transfers, so I would recommend checking out the Cancún airports recommended transfer companies. Platinum side was very nice and staff was friendly! Food was overall ok but the reservation process (only needed for some) was a nightmare. La bruschetta was the best in my opinion, Tao was not very good and la Vaqeria was pretty good for steak! Bufffets had nice selection as well. Our room was very nice and we didn’t have any issues aside from one of our rooms being upgraded but not the other, but the office staff agreed to upgrade our whole party after we realized we’d be very far from each other. Drinks were awesome and bartenders were really great about making recommendations! The Covid test process was not as easy or well advertised as it should have been, we had to contact the consierge twice to get it straightened out and paid more than the $35 it was explained to us as. Brian the consierge was awesome and very helpful with Covid test issue and transfer issue. Overall we had a great time and if you’ve never been to another country, are in your 20s, and are looking for affordable trip this place is great! However, if you’re looking for luxury or are a more seasoned traveler I’d choose something else.

TripAdvisor users rated this property 3 out of 5

Just okay

rachelsY8855RH (New York City, New York) on Jul 18, 2021

Stayed here for 4 days with friends and my husband. We are from NYC so our standards are pretty high so was disappointed: warm swimming pools, do not stay at jr suite as everything is far from it (lobby, dining, entertainment, etc), food is below the standard, beach is not clean, massage at the spa was not good, our balcony door was broken and our friends got a wrong room so needed to switch upon arrival. Overall, the small details of all-inclusive perks are not up to par. If you are looking for a low-key short trip then this may be for you but if you are looking for great food, quality amenities upto ny level then this isn’t for you.

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