Family of 5

Sandos Caracol Eco Resort

Riviera Maya 4.0

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Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

955

Rooms

Standard room
  • 1 king bed, or 2 double beds
Standard room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Royal Elite Superior
  • 2 double beds, or 1 king bed
Royal Elite Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select Club Superior room
  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
Select Club Superior room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

*Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • VIP bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Lockers
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room
  • 1 king bed, and 1 sofa bed
  • Garden, Pool or Jungle View
Select Club Deluxe room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

*Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • VIP bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Lockers
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior
  • 1 king bed, and 1 bunk bed
Eco Family Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Suite
  • 1 king bed, and 1 bunk bed
Eco Family Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Penthouse
  • 1 king bed, and 1 bunk bed
Eco Family Penthouse
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Sandos Playacar Beach Resort
  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark
  • Video games
  • Mini movie theatre

Kids club

Supervised full activities program: children’s pool, games and crafts, mini disco.

Open from: 10:00 a.m. to 10:00 p.m.
Age range: 4 to 12

Eco - Activities for Kids

Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)

Teens Activities

Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!

The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
Sirena Poolside Bar Bar, Pool bar Open air
Iguana Poolside Bar Bar, Pool bar Open air
L’Elefant Bar, Lobby bar
El Manglar Bar, Sports bar
El Mapache Chill-out Bar
Beach Bar Bar, Beach bar
La Tortuga Bar, Pool bar
Theater Bar Bar
Los Lirios Bar
Los Lirios Nightclub
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Select public areas
Type of restaurant Type of cuisine Open for Additional Information
La Laguna Buffet International Breakfast, Dinner, Lunch
La Mascaras Buffet Mexican Breakfast, Dinner
El Templo À la carte Asian, Teppanyaki Dinner Reservations required
La Riviera À la carte Mediterranean Dinner
Salvia À la carte Gourmet Dinner
Los Lirios À la carte Grill/steak house Dinner
Fogo do Brazil À la carte Grill/steak house Dinner
La Toscana À la carte Italian Breakfast, Dinner, Lunch
  • Rooms: 955
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Spa Kids - select treatments for kids accompanied by an adult available ($)
Carretera Cancun
Chetumal Km 295
Playa del Carmen, Mexico
52-984-873-4444
51 km from CUN
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Jetted pools: 1
  • Kids pools: 1
  • Outdoor pools: 2
  • Waterpark: Included

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
  • Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
  • Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
  • Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
  • Intro scuba lessons in the pool
  • ATM
  • Business centre available ($)
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Photo shop available ($)
  • Tour desk
  • Car rental desk available ($)
  • News stand

Location

Address
Carretera Cancun, Chetumal Km 295, Playa del Carmen, Mexico
51 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Sandos

C5865DTtarah on Jul 21, 2021

My family left the resort and the actual police robbed us within the hour. Demanded all the money we had for an offense that didn’t exist, and had us put it in the trunk so they could take it. Do not leave the resort. It is not safe. As for the actual resort, the nature is beautiful and the employees are friendly, but sweating at dinner is not great. The only air conditioning is in the rooms.

TripAdvisor users rated this property 5 out of 5

The most amazing employee!

Pathfinder704080 on Jul 20, 2021

My husband, 5 year old son and I came to this resort which is super beautiful and so family friendly! My main reason though for writing this review is to highlight one of the employees that really turned our family trip into an amazing experience. Her name is Lucero Feliz and she works in the Royal Elite Club. Not only did she go out of her way to decorate a special dinner table for my son riding her bike back to the resort after her shift had ended with balloons that she bought to make my 5 year old feel special on his birthday but she also met us off of the resort and rode my son around on her bike on local streets in Mexico for what felt like hours to give him an authentic mexican experience. Lu is truly an asset to this resort and our experience wouldn’t have been the same if she wasn’t there. Thank you for all you did for us Lu this was a vacation that Princeton, Larry and I will never forget!

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