All inclusive

Grand Palladium White Sand Resort & Spa

Riviera Maya 4.5

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Overview

The Grand Palladium White Sand Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Built on a beachfront estate of over 1.220.000 m2, this Resort offers amazing views of the Caribbean Sea along an 800 meter long beach of fine, white sands.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

264

Rooms

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Suite Garden View
  • 1 king bed, and 1 sofa bed
  • Garden view
Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Romance Bungalow by the Lake
742 square feet
  • 1 king bed
Romance Bungalow by the Lake
742 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Located beside the lake

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Kids Club

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Baby Club

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

Teens Club

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 19
  • All day activities at the pools and non motorized activities are included. Night shows are included at the theaters.
Type Amenities
Bar Churchill Bar, Lounge
Bar Hemingway Bar, Lounge
Swim up bar Bar, Swim-up bar
Bar Las Rocas Bar
White Sand Bar, Beach bar
Bar La Isla Bar, Swim-up bar
Bar La Laguna Bar, Lounge
Sunset Boulevard Nightclub

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
La Adelita À la carte International Dinner Dress code
El Dorado À la carte Grill/steak house Dinner Dress code
La Lola À la carte International Dinner Dress code
Sumptuori À la carte Asian Dinner Dress code
Chang Thai À la carte International Dinner Dress code
Ribs & More À la carte Grill/steak house Dinner Dress code
Portofino À la carte Italian Dinner Dress code
Poseidon À la carte International Dinner Dress code, Reservations required
Tikal À la carte International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
La Laguna Buffet Italian Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
El Gran Azul Buffet International Breakfast, Dinner, Lunch
Hacienda Buffet International Breakfast, Dinner, Lunch Dress code
La Dalia Restaurant Buffet International Breakfast, Dinner, Lunch Dress code
Bahia E Brasa À la carte Brazilian Dinner Dress code
  • Rooms: 264
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
Carretera Chetumal-Puerto Juárez
Km, 256-100,
Riviera Maya, Mexico
+52 984 877 2100
85 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 2
  • Outdoor pools: 7

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Concierge
  • Currency exchange
  • Giftshop available ($)
  • Laundry services
  • Medical services available
  • Meeting facilities available ($)
  • Parking
  • Photo shop
  • Shopping onsite
  • Tour desk available ($)
  • Wedding chapel
  • Jewelry store
  • Clothing store / boutique

Location

Address
Carretera Chetumal-Puerto Juárez, Km, 256-100,, Riviera Maya, Mexico
85 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Good vacation overall, but nowhere near what it used to be.

rodi01 (Suwanee, Georgia) on Jul 27, 2021

This vacation was not what we expected. The resort is pretty nice overall, but expect services of a three stars level, rather than four as is quoted on majority of the websites. Food at the buffet was good, good variety at La Hacienda, restaurants however were not even at the buffet level. The pools were nice, the furniture everywhere is old and not well maintained, but rooms were big, spacious, with good beds. I would not recommend this resort, not sure if it’s because covid and if other resorts are the same, definitely not the time we used to have in Cancun. One more note, with traffic it took us almost three hours to get to the resort, it is not close to the airport.

TripAdvisor users rated this property 1 out of 5

Worst vacation ever

Tessbar77 on Jul 27, 2021

If I could choose zero stars I would. This place is a complete joke. We have been to several all inclusive and this is by far the worst. After standing in line for 4 hours in a hot lobby just to reserve dinner for only 3 nights in the VERY limited restaurants available, we literally tried to move resorts. We had to settle for 10:00 pm reservations because there was nothing left. Other people told us they couldn’t get reservations at all and have had to eat buffet every meal. The buffets are terrible. There is zero staff. The food is horrible. The smell is putrid. Only a few restaurants are open sporadically and if you don’t have reservations you can’t get in. If you don’t stand in hours to make the reservations, you don’t eat. There is no food unless you order room service. Room service has only a few items and there is a delivery charge on every order. The smell across the entire resort is that of sewer. The food in every single buffet is cold. I could go on and on and I’m not a picky person. I’m so disappointed. I’m writing this review from my room and I literally wish we were leaving today instead of Thursday. Bored and hungry!!!

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