All inclusive

Grand Palladium White Sand Resort & Spa

Riviera Maya 4.5

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The Grand Palladium White Sand Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Built on a beachfront estate of over 1.220.000 m2, this Resort offers amazing views of the Caribbean Sea along an 800 meter long beach of fine, white sands.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

264

Rooms

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Suite Garden View
  • 1 king bed, and 1 sofa bed
  • Garden view
Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Romance Bungalow by the Lake
742 square feet
  • 1 king bed
Romance Bungalow by the Lake
742 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Located beside the lake

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Kids Club

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Baby Club

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

Teens Club

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 19
  • All day activities at the pools and non motorized activities are included. Night shows are included at the theaters.
Type Amenities
Bar Churchill Bar, Lounge
Bar Hemingway Bar, Lounge
Swim up bar Bar, Swim-up bar
Bar Las Rocas Bar
White Sand Bar, Beach bar
Bar La Isla Bar, Swim-up bar
Bar La Laguna Bar, Lounge
Sunset Boulevard Nightclub

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
La Adelita À la carte International Dinner Dress code
El Dorado À la carte Grill/steak house Dinner Dress code
La Lola À la carte International Dinner Dress code
Sumptuori À la carte Asian Dinner Dress code
Chang Thai À la carte International Dinner Dress code
Ribs & More À la carte Grill/steak house Dinner Dress code
Portofino À la carte Italian Dinner Dress code
Poseidon À la carte International Dinner Dress code, Reservations required
Tikal À la carte International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
La Laguna Buffet Italian Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
El Gran Azul Buffet International Breakfast, Dinner, Lunch
Hacienda Buffet International Breakfast, Dinner, Lunch Dress code
La Dalia Restaurant Buffet International Breakfast, Dinner, Lunch Dress code
Bahia E Brasa À la carte Brazilian Dinner Dress code
  • Rooms: 264
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
Carretera Chetumal-Puerto Juárez
Km, 256-100,
Riviera Maya, Mexico
+52 984 877 2100
85 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 2
  • Outdoor pools: 7

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Concierge
  • Currency exchange
  • Giftshop available ($)
  • Laundry services
  • Medical services available
  • Meeting facilities available ($)
  • Parking
  • Photo shop
  • Shopping onsite
  • Tour desk available ($)
  • Wedding chapel
  • Jewelry store
  • Clothing store / boutique

Location

Address
Carretera Chetumal-Puerto Juárez, Km, 256-100,, Riviera Maya, Mexico
85 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Had a great time

MichellesWanderlust (Tennessee Ridge, Tennessee) on Jun 17, 2021

Room #5828 was perfect location for us. As close to the beach as you can get, just a Mangrove Forrest between you and the coast. From out balcony we could hear the waves. The building was also centrally located between the two main pools (both with swim-up bars) and the two buffets, shops and restaurants. As many have indicated it was super difficult to get reservations for dinner. We tried booking the day we arrived and were only able to get into 2 restaurants. Thankfully they were both excellent (Portofino and El Dorado). Guests have access to all the Grand Palladium resorts on site just not TRS. The staff everywhere are exceptional. Very customer service orientated and make you feel welcome. Because of Covid there are still some inconveniences: long (30 minute) line at guest services, having to make an appt for Covid test, having to make reservations at limited capacity restaurants. Not to miss: Flamingos, koi pond, cenote between TRS and Whites Sands lobbies (go at night). Mega size chess and 4 in a Row games at both pool locations. Messages on the beach are offered in front of the Colonial resort. If you are a cat lover, there are 2 resident cats to keep an eye out for. The thatched pathways thru the jungle at night are romantically lite which makes the stroll back to your room an event. Our room was spacious and well appointed with stocked fridge, coffee maker, large closet with shelves and plenty of hanging room, safe, balcony, living room, separate jetted tub and shower, makeup mirror, hair dryer, nice toiletries and super size towels. There is a hidden adults only pool and bar. Topless optional. For the kids there is a mini water park at the Colonial pool. This pool also has a beach side restaurant with Burgers, fries, nachos and fish tacos. No reservations required.

TripAdvisor users rated this property 3 out of 5

Meh

monkeguy on Jun 15, 2021

This place is kinda just ok, I mean the pool is nice and the rooms are fine but that’s just about it. The food was mediocre, the only good places were the Brazilian and the Steak house. It was also hugely disorganized. When we wanted to come here, we paid for beach front views, but guess what we saw. Trees, and lots of em. All and all, less than worth it experience.

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