Bahia Principe Grand El Portillo reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7532 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst experience!!!!!!!

javiermadeling on Sep 16, 2021

This hotel is the worst i’ve ever been. The service is the worst. They are not kind to their guest. The rooms are dated and the service is bad . Never again!! Don’t come here if you want to have a good stay.

TripAdvisor users rated this property 4 out of 5

Enjoyable stay

Llove2Travell (Oakville, Canada) on Sep 11, 2021

Very friendly staff. Excellent customer service. Front desk and customer service staff speak very good English. Every thing and everywhere is sparkling clean. They follow great COVID measures e.g. sanitizing tables & beach loungers between customers, masks has to be worn and sanitizers in common areas, you need to wear a glove before helping yourself to the buffet. Special thanks to our friends: Marcos and Antonio (Front desk), Amy, Ester, Samuel, Alex and Nicolas (restaurant staff). The land scape is very well maintained although it's a huge property. Deducted a star for our not great Fish Market restaurant experience (they don't communicate well in English and the fish wasn't marinated well). Also because the same drink from different bars tastes different! We liked the Sport bar the best. We enjoyed our experience in the Greek restaurant. The food was tasty and very close to the authentic flavors. Rooms are very clean and the bed was comfy but needs a bit of maintenance especially with bathrooms. Internet coverage throughout the property is amazing from the beach to the security gates!

TripAdvisor users rated this property 4 out of 5

Almost perfect

paola b on Sep 09, 2021

I spent 4 days there and it was a great time. The property is the perfect size to have sufficient amenities and be walkable. Every area is spotless, extremely clean and sanitized. Food is amazing. We actually enjoyed the buffet more than the restaurant. I did have a negative experience at the fish market restaurant. Dinner took over three hours and we did not have desert and the place was empty. Food was salty and the waiter was super rude. He lied and said if we ordered a soup it was considered a main course. I insisted and when I got the soup it was not close to an entree( watery and tiny). The hotel stopped room service which they should disclose on the site. They should also have a coffee maker in the room and update the mini fridge because they don’t cool. On the plus side , the staff is amazing. Everyone is super friendly and willing to help. The beach is beautiful and clean. The entertainment team is lovely, they put up a great dance show at night. The location is close to many great local bars and restaurants. There is a mini market close by ( outside ) I bought my favorite drinks and snacks there. Hotel is very central. Overall I would definitely come back. The negatives don’t outweigh the positives. I hope that the hotel takes this review as constructive not critical.

TripAdvisor users rated this property 2 out of 5

This should be a 3 stars hotel. No parking inside, excellent restaurants, crowded pool, great buffet.

elimporta2 (Mount Sterling, Illinois) on Sep 08, 2021

During my stay: first week was okay and customer service including security guards excellent. On the second week, they shifted security guys and they were so rude. The bad: 1- Wifi unstable. 2- No parking inside and transportation inside the hotel sucks. Trust me! If you have a toddler or if you are handicapped go to a smaller hotel or be ready to walk more than 2 miles per day because they don’t have enough transportation and they stop transferring people inside the hotel after 11pm. 3- Mini fridge doesn’t keep things cool. 4- I have 2 bulbs that never worked. Even after they came to fix them. The good: The best things here are food, restaurants, all the people working at the restaurants, and some educated security guys we met. The only reason I would comeback is to visit the restaurants, not to stay.

TripAdvisor users rated this property 4 out of 5

Very Nice

mara80 (Brooklyn, New York) on Sep 06, 2021

My family of 5 adults and 6 children stayed a total of 5 nights from 8.31-9.4. I’ve been to many all inclusive results in DR and elsewhere. While I wouldn’t rate this one at the top of my list, it was a lovely experience and I would consider a return. The facilities are beautiful and very clean. The rooms are nicely sized and the air conditioning excellent. The bathrooms are spacious with great hot water and water pressure. The pools were immaculately kept. And by far the very best food of ANY all inclusive I’ve ever stayed at. The buffet was not as expansive in its offering as in other places but everything I had was delicious. Even the pickiest kid always found so something they really liked. We had dinner at the Italian, reservation only restaurant and it was delicious. The drinks were also surprisingly great. The grounds are not massive and easily walkable but when we called for a cart, they were quickly dispatched. The not so great parts I would say was the entertainment. I’ve stayed at other Gran Bahia properties where the shows were sensational. These were a bit lackluster but the entertainment staff themselves were phenomenal. Such hard working people. By the day time they would be by the pool and beach area putting on events and at night time they would be on stage performing. I don’t know how they have that much stamina. Bless their hearts. The kids club was also a bit disappointing. The place is more suited for toddlers. We have 3 7-year olds and it wasn’t really their speed. There also weren’t any beach sports for the teens like in other resorts. Yes All in all, we had a great vacation at this beautiful resort. I wouldn’t replace it at the top of my list of places to return to but definitely a solid choice.

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