room was nice, pools were clean, food was good. great and friendly staff. resort kid friendly. security protocol held accordingly. the only thing i did not like was the lack of availability for the other restaurants. They required a reservation and when we arrived there were not reservations available for the 2 days we were staying.
The ulitimate in incompetence !!!
Jul 01, 2022
Room not verified before rental, shower head didn't work and hand held shower in bathtub also broken. AC didn't blow strong enough to cool the room (AC system antique) and the bed was hard as rock (flintstone era). Only the shower head was fixed, the rest wasn't properly addressedto my liking. Wait time for lunch and dinner lineups was up to 30 mins, but most of the time was 8-12 mins. Shows were very poor, always for kids and very few if any were good for adults. Beach was the best I've seen from all the Bahia's I have been to. Excellent for people (like my wife) who can't swim, you can go out 50 feet and it's at mid section height and this was for kms everywhere on both sides of the resort. Kite sufing 5 mins away. Pool was full on weekends since they rent rooms to the locals. Service on weekends is horrendous since they increase the room rentals to locals but don't increase the staff. Beach bar service could take up to 1/2 hr. No where to sit on the beach on weekends. Staff have a hard time to understand plain english except for Lidia who was very helpful. If your a privilege menber of any sort, you will be equally ignored like everybody else. I feel generous today and will give a 2/12 star rating. Definitely not a 5 star. Paid $1449 for a superior jurior suite in first class (still too expensive for what is was worth) CAD with Air Canada from Montreal. Unless you have very little money, DON'T GO THERE!!!!!
Poor services for elderly handicapped people or disable
(Lake Worth, Florida)
Jun 29, 2022
This is what I wrote to the Ministry of Tourism. We stayed at Bahia Principe Grand El Portillo for four (4) nights. My parents are handicapped they cannot walk too fast nor cannot climb a golf cart to be transported. The hotel does not have any accommodation for these types of needs. We asked for a wheelchair a month before we got there, but nothing was offered and when I asked about it, the front desk agent told me that I have to pay $15.00 dollars. Am not sure if it was daily or for the whole stay. We have stayed in many others hotels in Punta Cana and Bavaro and have never had this problem. Being a resident US Citizen from USA makes me mad because in USA that type of poor service wouldn't happen and the whole hotel would have been fined or closed for "discriminating" unintentionally handicapped elderly people. We stayed there from June-19 to the 23 2022. We also experienced a terrible bad attitude from a waiter named Francis (bald head guy) with white skin about 6ft tall or less. Some of your male waiter and server (the food server) have an issue with Dominican American or Dominican locals, as soon as they hear that you speak Spanish and the same dialect their service attitude change immediately, and talk with a humiliating attitude. My wife Arlenny De Jesus experienced that with Francis. I told a few other servers about it. There were many other good servers that went above and beyond with their services and they received good tips from me, Leonardo, We stayed in rooms 19103, 19205, 19204 and 19206, and 20105.
Great week, Villa 12 room 12107.
Jun 13, 2022
We traveled with a 4-year-old and 5-year-old the highlight of our trip is the many activities that were offered for our kids, having been to Punta Cana 4 different times we were looking for something more relaxed and this resort was on point.
Beba from entertainment was always on point with the kids, she is a joy to be around. Beba Thank you for everything Liam and Marlon still talk about you from time to time.
The pool is big and Armando is a hardworking man, he’s always making great drinks.
The beach is amazingly better than Punta Cana, the chair situation is a nightmare, would usually go for a run around 630 in the morning and they would be people reserving chairs around this time and leaving for breakfast. Not a bother just learned my lesson on the first day. Quick little tip a river 10 minutes is walking on the beach, amazing you get a beach and river all in one place, Gotta love Samana.
Restaurants are a much better option for dinner time, my favorite was the French to the manager Ardenis (Pelito) Amazing operation you are doing I never waited a long time for anything, nor were our glasses empty.
Same with the Italian (Cabeza) you both are great managers.
Greek is not bad of a wait, and the servers are great
All the other restaurants are a complete nightmare, always a nightmare with long waits, and the food is sometimes cold.
The room, like any other all-inclusive room, we were only in the room to sleep.
All other staff were great, golf carts were a hit or a miss the majority were good, one instance was that a driver went by my villa, we asked to stop and he replies that he was on a hurry that he couldn't stop because he was on his way to the lobby, well karma sometimes can bite you when you least expected it. We walked to villas down and the same driver had stopped to pick up someone else. Now this time he waited for us. :)
On the first night, our bathtub jets didn't work, we request for them to fix but that never got taken care of.
Night entertainment was very good, other than the lights, and music going off at 11 pm, cleaners don't care if you seating chatting with other hotel guests they will do their thing by kicking you out from where you’re seated.
The buffet was good when the managers are working. When they aren’t working servers would not even give you eating utensils unless you asked for them.
(Coconut Creek, Florida)
Jun 12, 2022
This resort is super nice! The staff is friendly, the food is delicious; the buffet has a great variety of food! The entertainment during the day at the pool & beach was fun! The pool has a swim up bar, the gift shops have some cool stuff! There’s a teen club for teenagers, a water park for the kids, snorkeling. I went with my family and it was a great time! I recommend this 100%!