I booked two reservations direct through the hotel for this resort in September of 2020 for February 2021. One week before our flight Bahia Principe emailed that our reservation was cancelled due to Covid. I had to scramble to find another hotel for our flights. That was the worst of it though. We had deposit on our 100% cancellable reservations. No one answers the customer service phone or email for this company. It’s been over two months, I was told over the phone two months ago I would receive a refund for both cancelled reservations. I still have not or have been able to get any one to answer my emails or calls. I have opened a dispute with my card and since only gotten one of the refunds. Still no one responds as I am still missing one refund for the other reservation which was on a different credit card. Horrible customer service. I wish I had gone through Expedia and not had this terrible headache. Hopefully now someone will get back to me about a refund for a reservation they cancelled.
(Eau Claire, Wisconsin)
Dec 27, 2020
We look for really unique Caribbean vacations, and this definitely was one we’ll never forget. Cayo was such a beautiful island. We loved our room in the main building with a patio the size of another entire room. The staff was lovely and really went above & beyond to ensure we were taken care of. The food was great, especially in the evenings at the variety of restaurants. We enjoyed snorkeling and scuba diving, walking the property, meeting cool people and relaxing on the gorgeous beach. You definitely feel like you’re off the beaten path on your own private island. It was romantic & serene, also fun to take part in evening activities and hit up the beach bar at the public beach at night for drinks, music & dancing. Not sure how anyone could say a negative word about this place, to be honest. We shall return one day to make more memories and would love to bring our kids here as well.
The best 5 star resort
(New York City, New York)
Dec 26, 2020
We traveled in July 2019 as a group of 9. Loved everything! Clean and friendly staff. They made you feel very welcome. Even the lifeguard made sure we were well on drinks and snacks! Drinks were great. Food was great. Rooms are very comfortable. Loved all their entertainments. They included all ages. Both private and public beach are beautiful. Will definitely visit again!
Aug 07, 2020
I have been on a quest to find the most stunning beach to relax on for me, and good diving for my husband. We stayed at a beach front villa, and the beach and view did not disappoint! The room was spotless, and due to the beach being under repair after a storm, only three villas were being used, so the location was quiet. Just not private. We expected lots of food traffic during the day, but at night the "romantic tub" was in in full view (and had no hot water), so do not expect privacy. I would recommend for those looking for a nice and quiet relaxing vacation; sun-seekers, whale watchers, maybe small groups. Not the most ideal for those who need tons of activities to keep them entertained.
The grounds were unbelievably well cared for - the staff should be proud!
My only note to management would be to take better considerations of food allergies; we emailed ahead and still were not able to confirm our needs until the second evening.
Mar 21, 2020
I loved everything about this hotel. Everyone was so nice. The employees were perfect. So attentive and friendly. The food amazing. I ate so much. So flavorful and so many options. The beach perfect. Best hotel !