This review goes out to Elaina for making us feel incredibly welcomed and went above and beyond to try and accommodate our needs. We were guests en route and the spa wasn’t answering. This lovely front desk gal went above and beyond: she walked down to the spa, go their availability and even got us a complimentary bottle of champagne. So kind! Truly thoughtful and so kind and perceptive.
Superb Hotel & Premier Service
Feb 15, 2024
I had made reservations for a stay at the Lodge to celebrate my fiancés birthday. The reservations coordinator, Feriha, did an exceptional job of communicating and arranging our visit.
From our arrival upon being greeted by the front desk supervisor, Corey; our room attendant Leonor; and general manager Bill Gross, their professionalism and courteous care made us feel welcomed and important.
We were assigned to the Palisade room, overlooking the golf course and coastline. The room was exquisite and warm; along with the Lodge’s delightful amenities and striking surroundings simply added to the fine elegance.
The dining at A.R. Valentin is first-rate. Our server Willow, and sommelier Paul K. with a tremendous wealth of knowledge regarding wine selections and pairing, provided extraordinary hospitality, attention and service. The dinners were prepared with care to perfection and the restaurant setting was superlatively magnificent.
Our memorable experience was truly remarkable, and we’ll return again for another exceptional stay and fine dining.
Amazing Customer Service
Feb 09, 2024
Diante was an absolute joy to speak with about my upcoming reservations. He immediately resolved an issue. It was a technical error, but he knew exactly how to amend the error. I'm booking on behalf of my supervisor and I have full faith their stay will be great.
Customer Service was top notch!
Feb 07, 2024
I booked over the phone and was fortunate enough to have Renee Stauffer as my customer service rep. I say fortunate because in this day & age that customer service seems to be on the back burner Renee reminded of what superior customer service is. Renee took the time to tell me all about The Lodge at Torrey Pines, explaining the rooms, booking golf and suggesting restaurants and the spa. Thank you Renee my experience with you was fabulous and you Renee are a "superior customer service rep". I am going to tell our friends to ask for you ( if they can) when they want to book.
Help with golf and additional carts
Jan 29, 2024
We made reservations to stay and play at Torrey Pines this coming month.
I needed assistance in setting up my golf and diante was outstanding. Then recently my wife asked if she could ride along as my son and I play again I reached out to diante and again he was polite and professional and assisted me in getting that set up.
As a person that travels frequently I can tell you diante at the lodge at Torrey pines is exactly what I look for when setting accommodations.
Great job diante and see you soon .