Claremont Club & Spa, A Fairmont Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

1993 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

The hotel stay itself was fantastic. Billing department stinks.

924sandic (Greeley, Colorado) on Jun 30, 2022

The rooms, food within the 2 locations was fantastic, superfast service! The people at the front desk were amazing. So very helpful!! However, the pending charge has not been removed from my credit card after 6 days and my account being fully charged. I have called 6 times and no one is taking care of this. Very bad billing department

TripAdvisor users rated this property 3 out of 5

Underwhelmed it not for the meals

stevesonia2022 on Jun 29, 2022

This was our first time in this hotel. We enjoyed the location, the meals were fabulous, the service people were great. However, we upgraded to a room with bathtub, when we got there the first room didn't have it. They changed us to another room with tub but the AC didn't work very well and when on the room smelled strongly like mold. It seemed like only the fan was on and it was very loud. I think the charge of $45/day for Internet use is excessive. It should be included in the cost of the room. Parking was $25/day and there wasn't enough parking. Only one Tesla charger for the entire facility? The spa was underwhelming: no sauna, no cold plunge, tubs with nothing on them. The only free offers were water and 2 kinds of tea. Other nice spas offer a little fruit or nuts or something else. So, overall we were underwhelmed. The room was quiet when the AC wasn't on, we slept well and loved the meals we had there. Thanks. Written by wife.

TripAdvisor users rated this property 2 out of 5

Less than average

RJBStanford on Jun 19, 2022

The room is small. The key card for parking access does not work, have to go to the front desk each time. They have issued 7 different room cards, none work for the parking card reader. I am paying $25/day for parking. Worst part- no apologies, it's always my fault. I suggested they comp me on the parking fee but they do not reply.

TripAdvisor users rated this property 3 out of 5

Beautiful property but decline in service

lynnsF3146EX on Jun 17, 2022

We’ve stayed previously and had wonderful experiences. This time, we had an hour and a half check-in delay because we had to change rooms twice (1st room was so small there was no space to open suitcases and still have a path to walk / 2nd room’s door lock was not working and, after over an hour of maintenance, could not be repaired). Once settled, we realized the skylight in our bathroom was leaking, but we didn’t want to move to a 4th room so we just put down towels. Also, while the bathroom toiletries remain high quality, the toilet paper was extremely cheap- not what you expect at a resort! We were very disappointed that there was no food/beverage service at the pool during our stay, requiring a long walk back to the hotel to get food/drinks. The hotel cafe closed at 3:30 so there was no food service at all after that time. There was a food venue at the pool, but it was closed and no employee we asked could tell us when it was scheduled to be open. Also, the front entrance to hotel was blocked off and the employees did not know why. This required us to walk down the driveway to meet uber drivers and load/unload luggage rather than being able to drive up to the front door of the hotel. My daughter forgot a facial cleansing tool (cost over $100) and she called less than 24 hours after our check out, but was told that all items left behind by guests were thrown away.

TripAdvisor users rated this property 4 out of 5

Beautiful Hotel

LBlue200 (Oakland, California) on Jun 15, 2022

It’s a beautiful hotel and I had a great view of SF Bay from the room. Nice sized desk to work at. Bathroom was spa-like and I enjoyed the rose-scented soap. There are 2 pools plus baby pool and jacuzzi at the club. Nice gym and the locker rooms have steam and jacuzzi too. Staff at the club are super friendly. There are more people at the club than I expected because it also serves as a private membership club for residents. The main restaurant has fantastic views and nice cocktails. Food was average, but definitely worth going. You need a reservation for the terrace even if it’s not full during the week. I think they should change that rule as it seems unnecessary to limit access to the best seating when it’s available. Reservations were very easy to get the night before. I recommend going for cocktails, snacks and view and then venturing out to College Ave for dinner at one of the many great restaurants. Staff was mostly friendly but also sometimes seemed less than thrilled to help or accommodate which was strange for this caliber of a hotel. Hotel engineering was the exception to that, as the woman who fixed my hotel window when it wouldn’t open came quickly and repaired it and was super friendly and helpful! Overall it was a nice stay at a beautiful historic hotel!

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