(Washington DC, District of Columbia)
Feb 26, 2024
I greatly enjoyed my stay at the hotel thanks to the wonderful staff, beautiful hiking trails nearby, excellent club facilitites, and gracious hotel spaces and grounds. I really appreciated the hotel's cleanliness and attention to detail. This is an exemplary property in nearly all respects. The only aspect of the resort that I found lacking was the primary restaurant (Limewood). Although a lovely ambience, both the food and the service were just average. (This assessment is based on eating two dinners and one lunch at Limewood.) I did enjoy the wines, as I would expect for a restaurant located near one of the greatest wine regions in the world. When I return, I will explore dining options in Berkely and Oakland.
A Wonderful Place
Feb 25, 2024
We had a wonderful time. The staff was thoughtful, kind, helpful, and very friendly. They made us feel special. I really enjoyed the pool and we both thought the food was delicious. I highly recommend this hotel. The best hotel experience I have ever had.
Overpriced with hidden fees.
Feb 16, 2024
Hidden fees dramatically boost the daily cost of staying there. In particular $25 dollars to self park and a $50 resort fee. I was told the latter was for coffee in the room, the spa, etc. Being busy and on business, I used none of that but the coffee in the room. So for $50/day I got the most expensive coffee in my life, and pretty lousy coffee at that.
50th birthday weekend
Jan 30, 2024
We brought our kids and dog for one night-- dinner in Limewood, kids used pool, walked College Ave, etc. Second night was just us, and we went to bar for dinner and relaxed. It was my 50th birthday and I was surprised with cake and card on arrival. Such a special way to celebrate. Thank you.
(San Francisco, California)
Jan 02, 2024
We just got back from our one night stay at the Claremont Club & Spa, celebrating the New Year. The experience was horrible. I could not wait getting out of that room to get home. Is it really a 4-star Fairmont Hotel? The price is definitely there but neither the hardware nor the software matches the star rating. The room is small, old, smelly with paint chipped and stains on the couch/chair and on the wall. It's just not inviting at all. The sound insulation was terrible with the noise coming either from the hallway or from upstairs. Spa seemed to be separate from the hotel. One cannot charge it to the room and the service was inconsistent. My husband had a great massage but mine was like chicken scratch. The room service people were the highlight of the stay. They were nice and friendly but our room was missing a bath robe and slippers. The food at the Limewood restaurant was not bad but definitely on the heavy side. The dinner does not come with bread, which did not surprise me nowadays. However, the only bread one can order was the rolls with bone marrow spread. I noticed on the menu that there was one dish coming with sourdough. So I asked our waiter if we could get some sourdough bread. His response was curt: "No, you can't". And when I asked for some fresh pepper and salt, our waiter brought out salt and pepper shaker bottles. For a restaurant like this, I consider both behavior unacceptable. Needless to say, we won't come back. Some additional points, I booked with AmEx Platinum card on AmEx website. Although the hotel was not full, we got a small smelly room with the view to the backhills on the lowest floor possible and no other AmEx benefit at all. I will review post the review again on the AmEx website.