Poor experience at Limewood, marginal customer service
Sep 22, 2023
The hotel and grounds are nice and comfortable, and the facilities are good. We had an unfortunate experience at the Limewood restaurant which is part of the hotel.
We stayed in a premium room for 2 nights, paying almost $1000 per night, and walked into a nearly empty restaurant at 11:45 am. We were escorted to a table near the entrance to the outdoor seating area and told there were no other options for seating due to prior reservations.
The restaurant was more than 90% empty. Lunch just doesn’t take that long, and frankly the restaurant shouldn’t have a table in the midst of busy foot traffic.
I had hoped to bring other family members to this facility as it is otherwise very nice, but there are MANY choices in the area and I am reticent to pay $1000 or more nightly for a facility that gladhands guests.
Effie is what makes the Claremont better than the rest
(San Francisco, California)
Sep 18, 2023
The Claremont is one of my favorite local splurges - you can beat the views, the grounds, the charm - plus the pool, Limewood bar & restaurant, and the super comfy beds. It's a great place to stay for July 4th or NYE to view the fireworks (if there's no fog, ha). East Bay Provisions cafe has a great selection of breakfast & lunch options, and Rick & Ann's across the street is excellent for brunch too.
But what keeps me coming back to the Claremont is: EFFIE!
She always makes me feel welcome and goes out of her way to provide a personalized experience.
So I highly recommend you splurge on the Claremont, eat oysters & drink champagne around sunset at Limewood, swim in the pool, lounge in the robes, and say hello to Effie!
Most gorgeous hotel!
(Stockholm County, Sweden)
Sep 08, 2023
This is our number 1 favourite hotel in the world!
We love to come back and we are never disappointed. The atmosphere is so special and magical. The rooms and colors are very tastefully, beds and pillows so comfortable. We love the gym and pool area. And the little cafe, Provision, on the first floor. The restaurant "Limewood" is also very good with nice staff and delicious food and an amazing view overlooking San Francisco and Bay Area.
A little disappointed
Sep 06, 2023
The hotel is very well appointed and the grounds are amazing. Several of the staff were exemplary and a pleasure to deal with. The room was spacious and very clean, with a great shower and with high quality bath products. Unfortunately there were some misses during our stay. When booking online you are asked if you want local or national newspapers, but they actually have neither, only digital. There were no clocks in the room which was strange. Coffee in the lobby is something like 5-6AM then they pull it. With a $45/day amenity fee maybe this should be offered all morning. And parking is apparently not an amenity since that's an additional $25/day. One day housekeeping wore a mask in the room, the next day not. Lastly we missed out on part of our daily hotel credit as it hadn't been properly explained to us how it works, and when I noted this the desk clerk wouldn't make a courtesy adjustment. Basically we were pleased with our stay and would probably return if in the area, but at a hotel/resort such as this one is paying for a way above-average experience, so this is what one expects.
Not a relaxing pool day we were hoping for…
Sep 04, 2023
This review is for the pool. The pool area is beautiful. But, the recreational pool area is limited. I am disappointed that so many lanes are reserved for lap swimmers. I saw lessons happening, so reserving 2 lanes for lessens make sense but I felt they should open up more for rec swimmers since there is a dedicated lap swim pool. I couldn’t enjoy rec swimming without being bumped, kicked or splashed by someone. We didn’t do the toddler pool. It did not look popular.
The biggest problem I had was the jacuzzi. I am in favor of kids being allowed to use the jacuzzi. My kid loves to soak with us. But this jacuzzi was ridiculously packed with little kids who appear not to have adults with them. There were kids sitting on the stairs into the tub which made it hard for people to get in and out. Kids kept bumping into us. More and more people kept coming in, making it hard to enjoy the soak. It felt like a NYC subway during rush hour except in water and mostly with kids. At one point, the lifeguard came and asked if all the kids had parents with them which forced some kids to leave temporarily but they came back quickly.
I recommend the hotel to police kids being with adults and the capacity limit as well as kids under 11 break rule diligently. I liked that they had periodically announced all kids under 11 must take a break periodically which made the pool less crowded and which I hope will help kids take bathroom breaks. I don’t think they did that with the jacuzzi as often as they did with the pool.
They seem to be short staffed. Food and drinks are good but expensive and menu is limited. $12 for a single popsicle but $10 for a big bowl of fries?!? This pricing seems predatory. They know kids will beg for popsicle (I, too, shelled out for 2 popsicles and silently cursed in my head, these better be the best <>>€}^¥*!!?$ popsicles in the world.)