Right in the heart of San Francisco's most popular neighbourhood - Fisherman's Wharf, you are steps away from Pier 39, Ghirardelli Square, Alcatraz Island, and the world famous San Francisco cable car lines.
Great hotel close to Pier 39. Parking is too expensive but the hotel is wonderful. I will stay here again but will use the city parking lot. Breakfast was prepared with choice of hot or cold. If you choose to eat in the dining area you must show covid vaccine proof with your ID.
Hotel without hospitality
Sep 09, 2021
We stayed 2 nights. Our room was in the 1600’s and faced out into a courtyard. The courtyard is narrow and on about the same level as our 1st floor room. When you open a window or raise your shades, you might find yourself uncomfortably close to some strangers using the courtyard. Completely destroyed the pleasure of having a courtyard facing room. Maybe higher floor would be better.
No doorman on duty when we arrived at around 3:30. Check-in was long and tedious. I had booked two rooms for my family and the clerk seemed totally confused by that. When I asked if keys of both rooms could be set up to access the parking garage, she became frustrated and sought help from another employee. Rather than keep your credit card on file for incidentals, Riu adds a $150 hold per room to your card. I’m not really comfortable with that procedure, but had no choice. Still waiting to see if the whole $150 is removed from card.
When I asked the desk clerk to break a $20 bill so I could tip the housekeeping staff, the clerk looked at the bill in my hand and said without looking up at me, “No. We don’t keep small bills here.” So housekeeping, the desk really has your back. No tip left.
The rooms were small and clean and the courtyards and outdoor seating are comfortable. Good location. Parking was $110 for two nights with free in and out. Outrageous parking price, but they know they have you. Parking in that area is at a premium.
I will never stay here again and will never recommend it to anyone. It takes more than a good housekeeping staff and clean room to demand the rates they charge.