Caribe Hilton reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

8112 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fabulous property

nadam795 (Columbus, Ohio) on Jul 03, 2022

The property is lovely, and made for a great family vacation, particularly with the option of adjoining rooms. Staff was very friendly, and the concierge and valet were helpful with information and calling taxis for our group of 4. Elena from housekeeping was always working hard and accommodating our schedules and any needs, like extra towels. My husband did ask the front desk for a new room clock, as ours was not working, but despite a 5 night stay, we never did get a new clock. We ate in several of the restaurants and particularly enjoyed Lolas/Rustica and the bountiful breakfast buffets. We also ate at Mojitos for more casual fare and our grand daughter loved the Ice Cream and Cookies shop. The outdoor bar area was also pleasant while swimming. We visited the tropical garden courtyard too. Our one big complaint was the LOUD music in the lobby/bar area. It was so loud that it was distorting and made us want to rush past and not sit in or near the lobby bar.

TripAdvisor users rated this property 4 out of 5

Very nice hotel - luxury in downtown

McLeangirl (McLean, VA) on Jul 03, 2022

This hotel was a great find. It is close to Old San Juan but has a great beach and luxurious feel. We had a suite which was very nice and the room was very clean. The food left a bit to be desired but since we were so close to Downtown we went out for most our meals anyway. I really loved their beach area with.a swimming dock in the Bay Area. If you go, make sure to hang out in the garden area and watch the swans. And go to Condado beach for waves.

TripAdvisor users rated this property 4 out of 5


Kathy G (New York) on Jul 03, 2022

We loved this family resort!! Beautiful, restaurants on site, private beach area, 2 pools, Starbucks, David’s cookies and ice cream, shopping, spa, adult swim up bar and pool. Hiram and Walter were great. Best drinks, food and service we had in the whole trip (pricey though). Only 4 stars because the hotel charged $25 per day for parking, adult swim up bar/pool closes at 7pm and reopens at 11am and the hotel over charged us fees already prepaid when we reserved the room (I’ll be contacting the hotel to request the refund for those extra charges-about $300).

TripAdvisor users rated this property 5 out of 5

Swim up bar/Bagua

168trentont on Jul 01, 2022

Hiram, our bartender, and Walter, our waiter, were just great! Both extremely friendly and kind. They both definitely work their butts off running around & still do a wonderful job! 10/10. Thank you!!

TripAdvisor users rated this property 5 out of 5

Beautiful hotel with excellent staff

alexanderoJ8240ZG on Jul 01, 2022

I have been staying at the Caribe Hilton during my trips to San Juan for almost 25 years. The hotel is beautiful and clean. The staff are very friendly and attentive. I particularly like the swim up bar. The bartender, Hiram Avila, is super friendly and makes amazing drinks. He always remembers who I am and makes my stay there feel special.

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