Would not recommend. Slow food, bad service, staff that does not care
Jul 01, 2022
I stayed at the Bay Gardens Hotel for a week, and would not recommend it. For starters, I booked a JR executive level room which was supposed to come with a pull out couch and work station, and the hotel put me in a standard sized room. We arrived late in the day, so I decided to speak to the front desk about the wrong room the next day. They told me that it was my fault I did not come to them on the check in day (I was barely awake when we got our stuff into the room, I definitely wasn’t checking to make sure this was the correct type of room) and that there was nothing they could do about it. Nothing they can do about them putting me in the wrong type of room?? I told them I did not mind the room, but would like to be refunded the difference between what I paid for and what I got. They did not think that was fair either, so now I have to go through the credit card company.
In addition to the wrong room, the room itself was semi clean, however ants are a serious problem at the hotel. We found them in our bed, in the bathroom etc. All of our rooms (4, spread throughout the hotel) had an ant problem.
The hotel itself is just a major money grab. You get handed one laminated card per person. This card allows you he pleasure of getting a towel at the pool. If you lose the card or the towel it is $60 American to get another card. You can also expect people coming up to you and selling you things on the property while you are just trying to hang at the pool. I was not a fan of being bothered every 15 minutes to buy a bracelet off somebody.
The staff have a very “we already have your money and are tipping us 10% so we don’t care about you” kind of vibe. Getting food at the hotel bar/restaurant was good, but the service is so horrendous it was not even worth eating there. It takes about 45 min to an hour to get your food after ordering every. Single. Time. Eating there really was about a 2 1/2 hour deal, because of the delay between sitting down, getting drink orders, getting drinks, then ordering was very disappointing, especially when you are trying to do as much during the day as possible and/or when you are starving. This attitude is also present at breakfast, where you need to rely on the staff to get your hot beverages (coffee, tea) and after ordering, you would be lucky to have it at the table within 20 minutes.
The breakfast itself was mediocre at best. Some food items were cold and some were undercooked like the eggs, but if you’ve ever had one sub par hotels continental breakfast, you’ve had them all. The breakfast did have fresh fruit which was a real hit or miss, but some of the fruit was some of the best I’ve ever had. I definitely recommend the mangos and the bananas.
I do not have a lot of good things to say about the hotel, however some of the younger staff were a lot of fun, made a real attempt to learn our names, and were incredibly polite.
the bay gardens hotel is fine if all of the other resorts are booked, but if I could go back and do it again I would’ve spent a little more money and done one of the nice resorts such as Sandals or the Harbor Club.
Enhancement was annoying, i would have given a 4 rating, but enhancement fee put a little damper on all-inclusive
Jun 30, 2022
Resort was excellent , but the enhancement was annoying especially at the breakfast, in an all-inclusive no need to be bothering customer , charge a bit extra on the package , i have been to many all-inclusive
vacation, Bay garden inclusive is very weird , i hope the managements team address this
Excellent resort for a good price
Jun 28, 2022
My husband and I had an amazing experience at Bay Gardens Hotel! The food and the service was excellent. The room was clean and housekeeping kept it clean throughout our stay. My only complaints are the shuttle was late often and our garden view and experience with it were limited because construction on the walk way. I was disappointed I did not get to enjoy it for very long.
Loved it all.”Smile and breathe baby”.
(Liverpool, United Kingdom)
Jun 27, 2022
I have finally found time to write my review. My husband and I loved it here. Such a peaceful hotel with great food, service and brilliant location. This place has the added benefit of being able to enjoy the other bay Gardens resorts. A short stroll or shuttle bus takes you to a beautiful beach with full amenities. Lunch and dinner here was gorgeous.
The whole place is spotless and so relaxing. Lovely pool areas with comfortable sun beds. It was great that, despite an early evening pick up for our departure, we could still enjoy the all inclusive service.
We loved it so much we have already booked for March 2023. See you there.
Jun 21, 2022
It is a great place to be awesome service a lot to do around the area I would recommend this to anyone the staff are welcoming great food and fun environment it's like the home you need to unwind and forget all your troubles, definitely will be back.