StolenTime by Rendezvous reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

3219 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Outstanding vacation in the Caribbean but unhappy stay at resort

Amanda C on Aug 07, 2022

Just got home from a wonderful vacation at the Rendezvous hotel , the food was excellent , the staff are ohh my goodness , soo loving and friendly .. The bar team was always on top of their game , but despite all the good , there is always the bad .. My room was stenchy, I asked to be put in another room towards the beach front and was told I needed to pay extra money (and the hotel looks half empty) that makes absolutely no sense .. A lot of us who come from the UK pay a lot of money to come on vacation and yet there are things we can't even get .. I had several conversations with a few of the staff and realised that beyond their beautiful smiles alot of them are unhappy and not being treated fairly , out of curiosity I asked about the tip box and how often they get money out of the tip box , because I offered to tip a staff but they said that tipping is not allowed ,and that I would have to place it in the tip box at concierge , I did ask about 3 staff how does the tip box operate and how often they get money out of it , only to find out that all of them said the same which I find absurd.. I was even told that if a staff calls out , sends sick leave and so on they deduct money from wat they're supposed to get from the tip box , when we go to concierge to place the monies in there we don't tell them don't give this person because he/she is never at work , soo why deprive the staff of what's theirs , that's CRAP! .. Every year they get monies out of it but nothing more than $300 ec , Managers also get out of the tip box also which I find unethical to the hard working staff, visualize me putting 400 us in there as one person which is equivalent to 1000 ec dollars , farless the other guests .. in one year someone has to wait for 300 ec out of a tip box and you're telling me managers still have the audacity to withdraw monies from the staff tip box and their salaries are usually 3 times more than what the staff get , THATS INSANE ..This needs to STOP . Give the employees a good salary and what they deserve and stop robbing the hard working staff of what's rightfully theirs, you guys need to treat your employees better than that .. The employees don't even make $900 ec for their fortnight , and those people have Utilities to pay, groceries to buy and children to take care of , just like everyone else ,THATS FOOLISHNESS.. The staff make the hotel what it is and of course with splendid and high standard management . Most of the hard work is been done by the staff ..The staff are more amiable and pleasant than those of management .. We had cocktail party on Wednesday and the managers were just standing there waiting for us guests to come converse with them , DISAPPOINTING !!! . If they continue like this , they will lose alot of their good staff which will be melancholy and very shameful to see happen .. Alot more has to be done to ensure that your employees are being treated fairly and shown appreciation, because they are the back bone to the establishment.

TripAdvisor users rated this property 5 out of 5

Simply wonderful!

Curious35224336156 (Warwick, United Kingdom) on Aug 07, 2022

My Husband and I came here for our Honeymoon after spending a long time researching where to go in the world and which hotel would be perfect! Needless to say, we were extremely happy with our choice. St Lucia is a stunning island where everyone is so friendly and the Rendezvous is very impressive. The hotel is lovely; a mix of modern and traditional Caribbean. Every member of staff were spectacular; so polite, happy and can’t do enough for you. Kingsley, Tasha, Matilda and Olivia really made our time memorable with their brilliant service. Concierge staff were equally fantastic; friendly and really helpful. There is lots to do at the hotel and many trips that you can organise. However, the hotel is equally perfect for a relaxing time with your loved one. There is a great choice of yummy food & drinks to suit all. The hotel has recently changed its couples policy to adults only. Lots of people have various opinions on this but we didn’t have any issues with it. It was nice to have a mix of different people; small female groups, mum & daughters and couples with older children (late teens/early twenties). All were very respectful of couples wanting a quiet holiday. We would highly recommend this hotel & St Lucia to family and friends. We will definitely come back and can see why so many people do. My only lasting comment is… Rendezvous, can you please carry on working with local animal welfare charities to ensure that the gorgeous Mr & Mrs Sandy and their pups are looked after?! Lots of guests love these dogs (they are very friendly but don’t bother you if you don’t want to engage with them). Thank you!

TripAdvisor users rated this property 5 out of 5

Amazing.

daniellejf448 (Jamison, Pennsylvania) on Aug 05, 2022

We had an amazing time, everything was perfect and exceeded our expectations. The service was outstanding. All of the staff were engaging, welcoming and ready to serve your every need. The food was amazing. A lot of resorts have generic buffet style dinners, not this place. Each meal was like eating at a 5 star restaurant. The gardens were beautiful and there was a lot of nature around, it felt like you were in an actual rain forest and at the same time the beach was just steps away. Entertainment was there, but not over the top like at big chain resorts. It was so peaceful, we couldn't have imagined anything like it. We couldn't have imagined a more luxurious experience at such a reasonable price. A true vacation. Definitely book this if you are looking for something peaceful, romantic, and different than the standard resort that you can find everywhere else.

TripAdvisor users rated this property 5 out of 5

Beautiful beaches, small boutique resort

Paradise660862 on Aug 03, 2022

Our visit to redezvous was perfect! The property is right on clear beautiful water! I did a lot of research before we came & this place didn’t disappoint. We tubed, kayaked, and lounged. The hotel staff was very helpful & attentive. It was their low tourist season & it was sometimes like we had the place to ourselves. The staff sent us to dukes a local place to eat fresh fish. And then to the street party on Friday night which was fun! They will find you a ride from the hotel ( you pay the driver) We took the helicopter from the airport to the airstrip which is very close to the hotel it was totally worth the money. The rooms could be updated a little but it suited us fine. We had a ocean view room, our porch was directly in front beach! This was definitely one of our favorite beach vacations. We plan to return!

TripAdvisor users rated this property 5 out of 5

Rendezvous - Still amazing

PemblesGillingham (Gillingham) on Aug 02, 2022

We have just returned from the Rendezvous this was our 6th or 7th visit, we just love it. The staff are fabulous, although a lot of new faces, they fitted in very well. We would like to mention Nadia on the Terrace bar, Natasha (Nice) at the Pool bar, they were both so lovely, courteous and polite and continually replenished our drinks, someone else who also did that was Glenn, didn't even have to ask, these guy's knew what we wanted before we did!! Brilliant! All the restaurants served fab food, there was nothing to complain about whatsoever, as has always been the case. We had a repeat guest dinner with the new Manager Lisa, lovely lady, the conversation just flowed all evening, and the dinner we were served was amazing, she has a very strong team behind her, and she should be very proud of them all, there are to many to mention, but they are all special for different reasons. The lazy river wasn't functional, it was undergoing some maintenance work, so that was a little disappointing, but didn't really have any impact on our holiday, we still had a great time. We arrived just before carnival, which we normally miss, wow what a spectacle!! we will never forget it, hopefully we will see it again some time. Thank you everyone at the Rendezvous for giving us some more amazing memories, we will return!

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