(Kitchener, Ontario, Canada)
Feb 16, 2024
I sorely was disappointed at my stay 2 weeks after the new renovations. We thought we had a great deal staying at a Hilton resort for half price through Travelzoo.com which still ended up costing $500.00 for a Tuesday- Wednesday visit. Our first room upon entry had a dark liquid drops in the sink, long hair was in the bathtub and a few stains on the floor. After contact with front desk and room inspection we were offered another room and also found dried sticky area on shelf holding tv, probably a sugary beverage, no bath mat for outside or foot gripping inside the bathtub, nor house coats as advertised, which the front desk said has not been available for 3 years, which is contrary to there website.You had to hold toilet handle down for 5 seconds to throughly flush. Only1 elevator operated during our stay, which backed up traffic for use by guests greatly. We were offered an appetizer or drink on the house by the Manager, which we found insulting as an offering of Good Will. We couldn’t even bother to even give a response to there solution. The beach location is wonderful and well manicured for guests. Pity!.
Doubletree Done Right!
(Fort Myers, Florida)
Jan 31, 2024
If you've stayed at many Doubletree hotels, you know that the quality & experience can vary a LOT between locations! The brand doesn't seem to have many standards or consistencies compared to other Hilton brands and personally I now avoid Doubletrees after so many poor experiences. However, since this hotel was just remodeled (they reopened the week before I stayed) I decided to give it a try and I'm extremely glad I did! This Doubletree is FANTASTIC!
I had a fantastic gulf view room on the fifth floor and at the very end of the hallway. It was quiet, updated, and all around very comfortable. Plenty of nice towels and high quality bedding & pillows along with a very large TV that allows you to use your Netflix account (LOVE this). I will definitely consider this hotel for future visits to the area.
A few minor gripes that I had are:
I wasn't offered an upgrade as a Diamond member. I did check in early so maybe nothing was available?
I wasn't offered a cookie at check in. Again, I checked in fairly early so maybe they weren't ready?
$25 a day to park is absurd. The Hilton Garden Inn in St. Pete Beach is a similar Hilton-brand resort in the area and they don't charge for parking.
The shower head in my room didn't tilt or move. It was in a fixed position, which was annoying at times.
The pool looked nasty and dirty with bubbles and a film on the surface. It was cold when I stayed there so nobody was swimming, but it looked gross.
Coconut Charlies is just okay. Breakfast is the best meal option there. Menu is similar, if not the same, as the St. Pete Beach location at the Hilton Garden Inn but the restaurant itself is much nicer with the outdoor patio.
Disappointing birthday weekend
Sep 04, 2023
I went for my birthday weekend and was disappointed that the pool was broken from the hurricane, which wasn't the hotels fault, but I wasn't offered a discount or anything to make my stay better. I was grateful to be upgraded to a ocean view, but that's because I'm a gold member. Also, my room was VERY dirty and it was apparent that it hadn't been dusted or the air filter cleaned. I tried to change rooms but I was told there was nothing with an ocean view and the man seemed shocked I was asking for a different room. Our toilet handle was broken and my husband had to fix it because it wouldn't flush correctly. Since they are closing on 9/5 I wasn't allowed to have late checkout with my gold status, which I don't know how 2 hours would have affected them. The morning of checkout at 8 am they had construction going on with the wall of our room and it was so loud, that we were not able to sleep. I did like the tiki hut and the staff was friendly. For the price that we paid on top of the high amount of points used, my overall stay had a lot of issues, and was disappointing. I hope this was all because of renovations, but I think they should have put their clients first.
Aug 15, 2023
We have been coming to this hotel as our Florida vacation destination since 2012. Such a great location, and even better staff. As a Hilton Diamond member, I stay at a lot of different Hilton properties around the US, and the Doubletree at North Redington Beach is my favorite. The hotel does show some signs of age, But a staff member was telling me about all the renovations that were getting ready to start and the pictures look like it will be top notch. The staff, pool, Tiki Bar, and location to the beach make this hotel one of a kind ! We are already looking forward to our visit next summer!
Great hotel on the beach!
Aug 10, 2023
Great overall hotel and staff! With so many condo rentals around, it was great to find a more than decent hotel that truly delivered. Tiki bar, beach chair rentals made the experience even better. Only drawback is there are no laundry facilities on the property. Laundromat nearby but I would have expected facilities onsite. We were lucky to get a room on short notice so very happy, would have loved to have oceanfront, so with advance notice next time will definitely request! Great hotel and staff!