JW Marriott The Rosseau Muskoka Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 3.5

1744 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Idyllic 4-season resort now showing its age

Michael P on Feb 04, 2024

We stayed at the JW Marriott Rosseau just after New Year's in January 2024 for four nights. The rate was approximately 250 CDN$ per night room only. Although this is my first review, we've stayed there many times during the past decade in both summer and winter. The Rosseau is - first and foremost - a family resort so if you are looking for the JWM experience of Honk Kong or Singapore then you will need to recalibrate for luxury, Canadian cottage country style. The 'kids first' theme extends to a comprehensive programme of children's activities each day and for different ages. There's usually hot chocolate by the front door in winter and 'smores' evenings around the campfire. In the winter kids can choose from craft-based workshops and in the summer Lake Rosseau offers an endless variety of watersports. Some are included and some attract a supplement, as one would expect. The 4-season pool is a huge draw, particularly in winter when you can do snow angels in your swimmers and then jump into the hot tub! There is also a Spa (a HydroSpa franchise), a decent little gym (treadmills, ellipticals and a few weights) and a huge conference wing for weddings and functions. The rooms are spacious with exposed Muskoka granite fireplaces (gas rather than wood), wooden floors and the rooms facing the lake (a worthwhile upgrade if you've come all this way) have far-reaching views. For a family of four the 1-bed suites are ideal as they have a King in a separate bedroom and a pull-out double perfect for two younger kids. The bathrooms are thoughtfully designed with his 'n' hers basins, a separate loo, and separate shower - so no long queues in the morning! Amenity sets are Molton Brown (a supermarket brand here in the UK but apparently held in high regard in North America). There is also a very useful kitchenette with two-burner stove, dishwaher, sink, fridge and a reasonable array of cookwear - more than enough for breakfast and lunch. In winter it is worth asking for a room in the main building rather than in Paignton House (the newer wing near the lake). Although the rooms are identical the centre of gravity in winter moves to the main building and so it is worth staying there. The opposite is true in summer. The catering at The Rosseau is OK - nothing more. Breakfast is generous, The Lakes offers pub grub, Teca is a perfectly acceptable Italian eatery and dining options top out at the Muskoka Chophouse. Here, the food is good (decent steaks, generous portions, daily specials) but it's more in keeping with the location rather than a destination resto. Having said that, the wine list in the Chophouse is superb and overseen by Brendan, a sommelier of great knowledge and long-standing. Brendan always has something 'off-list' which can include the First Growths and Cult Californians that he travels to Toronto to secure. Brendan is an institution at the Rosseau and one of the main reasons we go - nothing is ever too much trouble and the service is impeccable. We wouldn't keep going back if we didn't like it so drawbacks are few. The valet parking isn't worth it as you can park for free about 50 yards away. The Crystal Head vodka bar isn't in keeping with a resort of this standing (I didn't see anyone doing shots) and the coffee in the coffee shop is a bit Timmies rather than Barista. The public spaces are due a refresh as they are now showing their age; decor dates quickly. But I am quibbling - we all love it at the Rosseau and the kids can't wait to go back next year.

TripAdvisor users rated this property 4 out of 5

Girls Night

tamaram464 (Nobleton, Canada) on Jan 30, 2024

The JW Marriott is a great place to stay. Very clean , great staff , beautiful location . However I would probably not go again during a weeknight (we went on a Thursday night) as they are pretty short staffed and most amenities were closed. There was also not many options for restaurants during the week and not a lot of options for food on the menus that were available. Food is definitely overpriced and was good but I have had cheaper for better quality.

TripAdvisor users rated this property 2 out of 5

Has gone so downhill. Very disappointed

Sherpa817590 on Jan 11, 2024

I have always loved this properly and experience l. We spent so much money here this time and it was horrible. First of all very dirty. Pool area kept running out of towels, pools were not kept, restaurant tables not cleaned. Could not sit outside due to wasps which was made worse by food sitting on tables. The food was so expensive. My child has a gluten allergy which they said rhey would accommodate but then charged him $40 for a steak. I would have declined if I knew that was the cost but they brought it before confirming. The indoor pool Area was also so sorry and broken games on the game room. The room was so meh. The water station at the front had garbages overflowing and so many water bottles everywhere. It made me cry the amount of plastic waste and the blatant disregard for the environment. I asked the front desk and they agreed but said management wanted the bottles but this is not part of the Marriott's overall sustainability strategy. Also the activities were terrible and boring. It was just so disappointing and I will never come here again.

TripAdvisor users rated this property 5 out of 5

Fantastic resort, comfortable rooms, friendly staff

Adam9999999999999 (Toronto, Canada) on Jan 04, 2024

We visited for the first time on a weekend in August. The resort is beautiful. We had a standard room facing the lake with a king bed. The view was beautiful and the room was large and comfortable. We enjoyed the pool area, the beach, and went on a boat cruise with our young family. We also enjoyed the trails around the hotel. The staff were very friendly, attentive, and accommodating. During our visit we enjoyed the lobby bar, the Cottages restaurant, and Teca (the Italian restaurant). Both the food and experience at Teca was exceptional and is worth a visit. We would recommend this resort to others and will visit again in the future.

TripAdvisor users rated this property 5 out of 5

Amazing stay and service

JoyMie (st.catharines) on Dec 30, 2023

Perfect getaway with endless entertainment and activities. We had a great time here. So much to do for the kids they were never bored and 10/10 service from the staff. They are so warm and welcoming. Special mention to Guest Chloe - front desk Harsh - front desk Rana - wine bar Angelica - cottages David - front desk Amanda - front desk Matt All so welcoming, helpful and accommodating. We had a great 1 bedroom suite which was spacious and well equipped. Thanks again for a great stay jw team

View All