TripAdvisor Traveler Rating

We travelled here from apr 4-10 .Personally I went through each review with a fine tooth comb on every and any review site I could find . We were searching for a place to bring our kids that would be able to meet all the needs . For starters we definitely aren’t picky travellers , we have been everywhere and this is my third time in Cuba , with that being said the room was less than advertised . The rooms ,elevators definitely needs some up keep in the main building . They are working on it as I noticed first hand and that’s all you can ask . We were staying on the fifth floor with a beautiful amazing view of the ocean the pool and the show which was on ( outside ) every night . The bed was definitely uncomfortable , but we sleep with 100 pillows at home . There are tiny ants in the bathroom sink so be cautious pouring wine or beer down and not rinsing afterwards. Bring some pillow cases and extra blanket if you’re massively high strung about stuff like that . It definitely beats staying in a room with bugs crawling on you all night ( Cozumel ) . Shower never had hot water , this is definitely a downfall , but we managed to just wash our hair from inside by trying not to let the cold water hit our bodies ( especially with a sunburn ) . Food was absolutely amazing , no bugs very clean and a massive variety. My stomach usually has issues , but not this trip , I survived on pasta , hamburgers , hot dogs , chicken , omelettes ,( you get my point there is a ton of food and it’s delicious and good ) bring some ketchup and mustard packets , or hot sauce etc . If you’re visiting Cuba you know there are shortages . The price for us from Toronto ( north of Toronto) was amazing and well worth the cost . Definitely not a shortage of beach and ocean and amazing Cubans . It never felt overcrowded . You can walk for days on the beach right into town if you feel the need . We will be getting a family suite next year . Just remember it’s a vacation to get away from the grind . Enjoy it ! See the sites meet the people or just relax by the pool or ocean .

I stayed at this resort April 2-9th and celebrated our wedding on the beach on the 5th. I can not say enough about our wedding coordinator Dayagne Vila. She is absolutely amazing, I communicated with her daily from Canada and she was amazing right from day 1 until we ended our vacation. She made our day beautiful and memorable. She went over and above to make sure we had everything perfect!!

Our stay was fantastic. I’ve been to Cuba 4 times and this my favourite resort. The food was great, entertainment was amazing and our rooms were so close to the beach! Sol at the daycare was amazing taking care of my little girl, the bartenders were so friendly. 5 stars

Is my 15 th time here and I love the people. Good is great. We made a lot of friends. Hotel is clean and set up well. Friendly staff. Food is good . The entertainment is perfect I like the magic show and I would like one beach party.. Here you find one daycare ask for Sol and Alina. This is my prefer hotel .I come back here all the time for sure

Service staff was great, from servers to bartenders, to cleaning personnel to front desk, everyone was very polite and friendly but the reason to give this hotel 3 star is the horrible conditions of the facilities, lack of safety al around, cockroaches, bad ac, no water pressure among other issues. Living proof of a broken system where their people do the best to earn a living and make the best of every situation but this hotel should be closed today and get a general restoration.