The Allegro Palma Real is a favourite hotel for Canadians who are budget-conscious travellers looking for a low-cost vacation spot. Located within 200 metres walking distance to the beach and downtown Varadero, this property offers great value for guests expecting basic amenities on their sun destination vacation.
You would think as a returning guest we would have deserved better. We have sent friends and family here as well as been to this resort 5 consecutive years. The last was the last time. January 2019. Our room had a very bad leak in the ceiling of the bathroom thst flooded the room when it rains. 1st time not so bad but the 2nd time was a lot more water that went all the way out into the hall. My husband went to the front desk to request some help. A housekeeper came and was clearly surprised at how much water there was and suggested we get another room. Keep in mind the ceiling was starting to fall in. Went back to the front desk and the women was quite rude in telling us that we weren't being moved. I then went to the desk with the intention of calling Westjet. It was then she suggested we move 1 floor up directly above the room we were in. The ceiling in there was even worse. Was given yet another room that was much better. This is 2 hours later. I know that things in Cuba are not the same as other countries but this was unacceptable and for that reason we will never be back there.
Been going here 7 years - 11 different times
Oct 27, 2020
This is an old hotel. It is also a cheap price. With that in mind, if you want a 5* then I suggest people pay the price and stop writing reviews with complaints. I travel alone and feel very safe here. The staff are fabulous and lots of fun. I have a great breakfast with my sweet rool, fresh omlett, fresh fruit and awesome coffee. Some days I stay for supper, some I don't because I found a couple great lobster places in town. The point is, we are going to Cuba, respect where you are and know things like hot water sometimes can be down. A beautiful country with beautiful beautiful people. I choose to stay here because of price, staff, location and just all around great times. When this darn virus is over, myself and many other people I have met over the years while there will return. We have remained in touch are will all arrive for the same week. We love you and cannot wait to be back. PS: Say hi to Vicki, Building 4, 3rd floor. Let her know I am going to be back!!!