Allegro Palma Real reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

3346 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Been here 5 times

Traveler431374 (Hinton, Canada) on May 17, 2021

You would think as a returning guest we would have deserved better. We have sent friends and family here as well as been to this resort 5 consecutive years. The last was the last time. January 2019. Our room had a very bad leak in the ceiling of the bathroom thst flooded the room when it rains. 1st time not so bad but the 2nd time was a lot more water that went all the way out into the hall. My husband went to the front desk to request some help. A housekeeper came and was clearly surprised at how much water there was and suggested we get another room. Keep in mind the ceiling was starting to fall in. Went back to the front desk and the women was quite rude in telling us that we weren't being moved. I then went to the desk with the intention of calling Westjet. It was then she suggested we move 1 floor up directly above the room we were in. The ceiling in there was even worse. Was given yet another room that was much better. This is 2 hours later. I know that things in Cuba are not the same as other countries but this was unacceptable and for that reason we will never be back there.

TripAdvisor users rated this property 3 out of 5

Been going here 7 years - 11 different times

cathie m (Pickering, Canada) on Oct 27, 2020

This is an old hotel. It is also a cheap price. With that in mind, if you want a 5* then I suggest people pay the price and stop writing reviews with complaints. I travel alone and feel very safe here. The staff are fabulous and lots of fun. I have a great breakfast with my sweet rool, fresh omlett, fresh fruit and awesome coffee. Some days I stay for supper, some I don't because I found a couple great lobster places in town. The point is, we are going to Cuba, respect where you are and know things like hot water sometimes can be down. A beautiful country with beautiful beautiful people. I choose to stay here because of price, staff, location and just all around great times. When this darn virus is over, myself and many other people I have met over the years while there will return. We have remained in touch are will all arrive for the same week. We love you and cannot wait to be back. PS: Say hi to Vicki, Building 4, 3rd floor. Let her know I am going to be back!!!

TripAdvisor users rated this property 5 out of 5

Lovely Vacations!

942mylener (Longueuil, Canada) on Apr 20, 2020

I went to this hotel 3 times in the last 2 years. I am in used to go to Cuba, but most of the time in the 4 stars Hotels. I remember, before my first visit to the Palma Real, I stop reading all the comments on the web because most of them, were negative. Let me tell you the surprised I had when I arrived! The hotel was super clean. Always someone in the main bar to clean the floor. My room was clean as well. With the AC work’s without any issues. The water was super hot in the shower! Bed was change every day. I had 2 experiences, block 4. Little far away but please, we are in holiday so walking for maybe 3 or 4 minutes to go to the lobby are not the end of the world! I definitely recommend the block 1 with the little coffee bar in the entrance. The guy who was working there is very professional and very nice to talk with. He recognize your name and remember what you like to drink. The installation was sharp and you can see the staff working to keep it better and better. The main reason I really like to go to this hotel is the staff. From the lobby to the restaurant are fantastic! Everyone without exception are special. Big shout out to the reception staff. They need to deal with many requests from the guests but their always keep their smile. The Guests services is also very accessible. Bar and restaurant team. Thank you for your excellent service. I can’t want to go back! The food is good. I am very curious to see what the peoples who complains eat at home because, they have fish, meat, chicken. You can make super nice salad with many vegetables and if, you don’t like it, you can also going in town! At 3 minutes walk from the hotel to eat something else and! Super cheap.... You can also find many Bars around. Calle 62 and the Beatles are the most popular. I would like to have your attention about something important and sensitive at the same time. The Cuban people doesn’t have higher salary. They work on the hospitality. In the service Industry. In Canada, it’s always welcome to give tip in the bar or at the restaurant. Imagine for them? Only 1 CUC make big difference in their life and with their own family. Please, think about it for your next visit. On My side, I can’t wait to go back! I hope I had the chance to met you at my next visit. Until there, I hope everyone stay safe during this period and I wish you all, a lovely day! Mylène Renaud Montréal, Québec

TripAdvisor users rated this property 1 out of 5

Location but going going going brutal

Russ S on Mar 16, 2020

Ive been here on 2 occasions. First was what I wxpected, just OK. Second time Feb 2020 it has gone even further down hill. I did not eat here, it was that bad. Lobby var closes at 11PM, and the hotel is in poor shape. If you want to reserve a restaurant, it will take about an hour and isnt worth it. Better off going to the park or street for all your meals.

TripAdvisor users rated this property 2 out of 5

2 star at best

Julie W (Midland, Canada) on Mar 10, 2020

This was our first trip to Cuba, as well to an All Inclusive. We were disappointed in the experience at the hotel. Firstly we arrived at and were told that we could not get the room key until 4.00 PM. At 4.00 PM there were about 80 other guests at the desk all trying to get their room key. The hotel says there is a safe, but ours was locked and when I went to the desk to ask to use the safe they told me they don't work. So no safe. The phone does not work, so I could not even call to the desk to ask about the safe. There are no hand towels, no floor mat and our towels were only changed time during our 6 night stay. We were in building 4 which was a long hike from the lobby. We were on 4400 and pushed floor 4 to get to our room but 4 was actually 5, so we had to go down one floor. YOu would think the desk could explain on check in that 3 is 4. Also the noise from the hallway was so very loud in our room, and people are very ignorant when in the hall about others in their room. Upon check in we were given a map, but nothing was explained to us. The Italian restaurant was closed. We saw a little restaurant called the CRiolla ( cuban ) a La carte but had no idea it was included and that you need to make a reservation, we managed to get in on our last night and it was very good. I don't know if anything was included in water activities or if it was extra, the website says snorkel, canoe , kayak.. etc... but I have no idea where you would access these. The Russians were very rude and have no manners, even the hotel staff get irritated with them. There is clearly a line at the bar but people have no respect and just bud in front, the bar tenders should not serve them. The staff was very nice and the theatre shows were very good as well. Oh and the beach is a 2 block walk, not noted in the hotel info. I would not recommend hotel to anyone.

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