My trip was an amazing return to los cactus Hotel after 30 months of not being able to travel. It was so nice to see that the staff were able to bounce back and be themselves again after the pandemic! The room in block K was very nice! And offered an amazing view! Frontline workers Elizabeth and Arturo were so helpful in my visit! As were the front lobby bar employees Mercedes and Antonio and all the rest. Theresa at the pool bar could not have been more pleasant and helpful. Carlos was very good on the grill as was Noel in the Mojito restaurant! Miguel at the front desk as well as all the reception staff were so welcoming and helpful in my visit. From guiding me to good restaurants to arranging scooter and general knowledge of the area. I cannot thank Lizbeth and the rest of the staff at hotel los cactus for making my visit so pleasant fun and exciting! I do miss the coffee bar which will hopefully open soon with the beautiful Maybel Making her excellent specialty coffees again ! I look forward so much to my next visit in November. Yes there are shortages of a few things but we are not at home we are in beautiful Cuba! Plenty of good food to eat and good drinks were to be had every day at any time! What an amazing vacation! Thank you so much to the beautiful staff At the hotel! Great job by everybody! I wish I could remember everybody’s name. See you soon My amigos !????????
Great group of people that makes Los Cactus a good resort.
Jun 13, 2022
We had a bit of a rocky start to our vacation but things got better with the new manager and with the help of the amazing Lizbeth and Yisell the PR Ladies (guarding angels).
I must list out all the name That I can remember) of these great gropes of human beings that makes Los Cactus an excellent resort to be pampered.
Starting at the Lobby bar, Mercedes and Leysi will make you feel welcome and crunch your thirst.
At the buffet the Capitan Alexis and his team: Ieslin, Mabell, Ernesto, Roberto, Vladimir and many more, will serve with professionalism.
At the Mojito restaurant the Capitan Yanelys and her team: Pedro, Lazaro and Alfredo will make your dining experience a great one.
I must mention Adys for her friendliness service at the towel exchange stand, Orelvis providing us with Coconut and Rhum and keeping the ground clean.
There are some many more people that I would like to thank for their great service but I don't have their names.
Looking forward go back again.
Beautiful Place with Delicious Food
Jun 12, 2022
My stay at this hotel was amazing! One of the best all inclusive resorts i've ever been to! The food is pretty good, but the reservation only restaurant is the best quality food i've had in a long time. Beautiful beach, amazing pool, and just a good place to stay. I highly recommend staying here if you have the chance. And it's also all inclusive, so what's not to love?
May 31, 2022
Terrible service from one of the employees at the lobby…
She didn’t serve a drink because we were 10 minutes after 4pm while waiting from transportation.
She was looking at my hands for tips and since I had no money with me in that moment (my wife was coming with it) then she treated me pretty bad. That’s basically the only complaint I have, I understand the Cuban situation so I don’t expect the best but that treatment will make us not come anymore to THAT resort. the lobby is the face of the hotel, ladies at the pool were awesome
May 27, 2022
Finally able to get away a was disappointed in this resort. There was shortages of food items such as wines, butter, fish, jams, condiments, and no pizza. The buffet had birds swooping in picking off the buffet items and off peoples plates plus cats wondering around in the buffet begging- very unsanitary
Fridges in room not stocked with beverages and no coffee makers.
Rooms were clean and maids were great
Pool had to be closed several days to to bacteria in water which I’m sure gave me my urinary infection- had to go to international clinic for antibiotics.
More locals at the hotel than international guests- would not recommend this resort