TripAdvisor Traveler Rating

The only good thing here was the hotels nightly show and service .. every thing else.. terrible. Not clean, the food was always the same and low. The cubans would come in with bags and put plates of food in the bags. This is every hotel in Cuba it seems like. If you’re cuban you get the royal treatment and if you’re a tourist not so much at all

Cuba was poverty stricken when we were there.. a genuine LACK OF FOOD—-even at an all-inclusive resort—-not to mention high quality food— was felt at a level people in the West rarely experience. The resort provided the basics but I was happy to leave.

This was our first vacation in Kuba and the staff made it great! My room cleaner Heidi kept my room clean and was a very kind person, all the staff were lovely and sweet! Fruit was great. Beach is amazing.

Kawama hotel, Varadero, Cuba: I am reporting shortcomings: The lack of towels, no bath towels, no wash clothes only 2 face towels for 2 adults and 1 child, no beach towels available for exchange. The lack of bed linen, bed linen was not changed even once in seven day stay. Also observed housekeeping staff, gardeners and entertainment staff asking clients and consuming beer and alcohol during working hours. In the all-you-can-eat buffet restaurant: the absence of; wine glasses, cloth napkins or table cloths, white or red wines, cheeses, fresh tomato, avocado, onions, turkey, beef, sausages and cold-cuts, carbonated soft drinks or mineral water, yogurts, chocolate ice cream, bread, chicken breasts, seasonings, lemon, pastries. In the snack bar; No alcoholic beverages or soft drinks, no ham or cheese, no pizza, at times nothing to offer but excuses from fat staff. Around the hotel: I saw staff taking out little boxes and bags with food. The pool bar is under construction, in place there's only a temporary hut with picnic tables and absence of proper bar tables and chairs or stools to sit on. At the lobby bar: limited liquor, no lemon or lemon juice for mixed drinks, at times there's no ice cubes, unfriendly staff at times, closes early, not open 24 hours. The room I was given was deplorable, some lights not working, leaking bathtub, smell of humidity and mold.

The only thing good at this place is the beach and the staff except the lady working at the excursion desk, very rude when you ask for excursions details if she knows you were born in Cuba, Rooms are in bad shape, mold in bathroom and ceiling. Food was ok. Make yourself a favor and dont go there, Save your $.