Hotel Club Kawama reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 2.5
  • Service 3.0
  • Value 3.5

2433 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Terrible resort

G373OGnancyl on Jan 15, 2023

This resort was a complete dump! We were a group of 5 with 3 rooms and none of our rooms had hot water. We were never given any drinking water for the room even though we asked multiple times. The food was terrible and it was the same buffet items every single night. There were no snacks available between meals so if you sleep in and miss breakfast, you’re out of luck till lunch (and so on)… Some of the staff members were very friendly but overall, most of them were borderline rude and not very helpful at all. Finding information about anything was always a struggle. This vacation was a disaster from beginning to end. I don’t know why Westjet would want to associate their brand to this place. Trust me when I say DON’T DO IT!!

TripAdvisor users rated this property 5 out of 5

Wonderful time at Kawama!!

Manonmarquis99 on Jan 11, 2023

I went from December 31st to January 10 and had a wonderful vacation. I travelled solo but met amazing people. Kawama is being renovated ...the lobby has just been finished and is impressive. I loved my room ( had previously been once before and got the same room again I asked prior going). I love the staff..the food was ok if you know what is the best in Cuba (fish) ..the wine was awesome too. Most of all..the beach...loved every minute and am planning another visit in April. ?? Remember that you are very close to downtown Varadero. Close to Beatles Bar..Calle 62...great restaurants !!

TripAdvisor users rated this property 2 out of 5

Not a three star-you get what you pay for

Roseyeg on Jan 01, 2023

We went for Christmas….19-26th. The good, our room was substantially better than others we met. The location is great. The beach is beautiful. We met some super awesome people. We had hot water most of the time we were there. There was always beer and rum. The bad. Shower head not attached to anything just hanging in tub. Tiny ants coming out of wall socket in sink area (didn’t really bother us but I know others would be cheesed). No orientations, we had no idea there were a lacarte spaces, a coffee bar or that we could exchange our towels at a little walk up shack for clean ones. Staff weren’t super helpful (outside the bartenders they were great). Not a lot of animation/engagement. Pool bar floor is wood…old wood, several people put their feet through the boards this is very dangerous, especially after a few rums. It rained 3/6 days and there is no where to go/nothing to do other than sit under the pool bar hut or in your room. We played bingo once. Their lobby is under Reno’s (those workers worked day and night it looks very nice). Please invest in that pool bar and your rooms! I also had a bad reaction to the bugs this trip, never had them previously but man alive some of us got just decimated with bites! Even with bug spray. BRING DEET! We packed snacks an condiments for the buffet, we ate a lot of eggs and ham and egg Sammie’s. There are some amazing restaurants very close for cheap as well. If you’re looking for a place to just crash while you adventure for cheap. Getter, if you’re looking for a bit more from your all inclusive I suggest going up to a 4 or 5 star. We stayed at Starfish previously and loved it. I would unfortunately not return to this resort.

TripAdvisor users rated this property 1 out of 5

Terrible hotel

jorgegN7639YL on Dec 26, 2022

Location is good but hotel's room are disgusting. Don't believe me, just see room pictures and make you own decisions I don't advise hosting in this hotel. The hotel has two restaurants only and they don't accept walk in. I and my family had lousy experience. Thanks

TripAdvisor users rated this property 4 out of 5

Here we go…

Leo-Azi (Dallas, Texas) on Dec 05, 2022

The most beautiful beach, weather was perfect, loved some of the staff who were super helpful and made us feel welcome and changed the whole experience by their warmth and hospitality. Some of our favorite people were Yariana the cafeteria supervisor who made sure we were ok all the time, servers: Danisa, Yaday was so kind and always with a smile, Davier the cook, Lazaro and Yariel, Ana who cleaned our room so creatively everyday, Natasha who made the best coffee at the coffee bar and Rodney at the reception who was very helpful. The resort will not be the same without these people, thank you so much for the service you provided to our family.

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