Iberostar Playa Alameda reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

4769 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

A good hotel with excellent staff

odile23 (Havana, Cuba) on Jun 30, 2022

I´ve stayed there from June 17th-20th, with my family. It´s a lovely resort with plenty of areas to rest. The beach is amazing. Comfortable rooms with basic amenities. I´m a great fan of the "no-waste" policy that rules the hotel (you won´t see the disgusting plastic used cups everywhere). All the property is very clean. The pool was under maintenance during that weekend, but I´m not a pool person. Beverage was good, but I must say the hotel is suffering of shortcuts in food supplies, which the food could be a lot better. But you won´t be starving and you´ll find something to eat. The best part (besides the beach)? Their staff: from the check-in time where we were attended by Wendy (one of the most fun receptionists I have been in touch with) to our last good bye. Ask for Tony: he´s able to bring any cocktail to your table from the lobby bar. We specially enjoyed the catamaran tour, sharing funny and incredible stories with the boy (sorry, I don´t remember his name, but you may ask for the young man who´s a true sea wolf since he was 6 years old). Honestly, I would recommend it if you´re not too picky with food.

TripAdvisor users rated this property 4 out of 5

First time in Cuba

R5747QQmichaelw (Calgary, Canada) on Jun 29, 2022

Post COVID vacation and quite honestly Cuba was a disappointment. The reviews regarding food variety, choice and presentation. Absolutely not even a 2 star rating. This was a anniversary holiday for my wife and I, we are not picky eaters. We did not starve or gain any all inclusive weight as most folks that indulge do. I will say this, eight days and no beef, lettuce, tomatoes or bacon to be had. Choice of food was not good. Eggs, rice,pasta and lunch meat and day old breads. At the end we just wanted to get home and appreciate the little things food wise. Room we had two twin.beds and we were told a king. Hotel is old and tired, but will say the grounds were clean and beautiful. Beach, well that was the highlight. Beach unfortunately did not make up for the resort experience. What we read about food choice and quality, we were sceptical and chalked it up to picky folks …it’s not the staffs fault by any means, it’s what’s available. Food handling cleanliness, seeing some kitchen staff come out of bathroom stall etc and not wash…ugh, I will say not more. Resort staff were very pleasant and do their best, tipping helps for sure. Times are tough and right from the get go ie bus ride from airport that is what you hear from reps and conversations. Last comment, we tried getting beach towels, however our WestJet Mastercard was no good even though this was a WestJet holiday package. Excuse was Cuban bank would not process a Mastercard deposit, only visa. Not work around the entire time, even when WestJet rep spoke to resort manager. Not possible to accept cash deposit , so we just gave up and used room towel. People and beaches were beautiful, we won’t be going back any time soon. We experienced Cuba as we have always wanted to. We will spend our money elsewhere, we’re we don’t need to feel guilty on how fortunate we are to live were we do.

TripAdvisor users rated this property 5 out of 5

Amazing vacations !!!

SylviaD150 (Montreal, Canada) on Jun 25, 2022

We were nicely surprised by the welcoming atmosphère at this hotel ! Exceptional staff at the reception , specially Wendy and Judy , very professional and caring ! The site of this hotel is excellent, the sea and the beach so beautiful. The rooms are very comfortable. I can recommend this hotel for sea lovers and

TripAdvisor users rated this property 5 out of 5

Playa alameda excellent

Roberto156742 on Jun 24, 2022

My wife, family and I returned to Playa Alameda again. It was wonderful. Excellent reception and the group in general are excellent. Thank you for welcoming us as your family because that is how we felt there. Reception-Yudi, Yuleidy, Yilian, Daimi, Wendy, dairy,Julio, Damian, Pavel, Marcos, Jordan and Luis excellent. gastronomic service-cosita,tony,javier,yaciel,viviana,jicela,vivian,laura,irohanci,Yurerqui,yudi and her co-worker,edelis,yesneri,roberton,cuquita,yaumara,yurien,julio,ania,lande,cristina,daimarelis y Ernesto at the night time snack bar excellent. Cosina-Oristel, panama, el chino, noemi, wilmer, yamile, yasmani, el yoni, yoel, renier, yampiel, the young man who makes the tortillas in the morning, very professional, excellent. playa-pepe and erlin excellent. excellent picina-carel and tito. Animation-peque, Manuel, Yuni, the girls, Ernesto very professional gym, Ernesto from the club house, excellent. room service-Ive excellent thanks.

TripAdvisor users rated this property 5 out of 5

Vacation

O5858ABchristinam (Ayr, Canada) on Jun 23, 2022

I love this resort. Been many times mostly with my husband. This time I travelled alone. I always know what to expect. Beautiful comfortable room. Service was great. Staff are always friendly and helpful. A great shout out to Cuqui, Dayma and Yurian at the pool bar. Amazing ladies. Always smiling and checking to see if anyone needs anything. Alex the lifeguard is so nice. Frank at the Santiago bar is so friendly. All the staff. From cleaning maids to cooks to yard keepers. Everyone. Food was good. Not much variety but this is due to the pandemic and the availability. My husband and I are looking forward to returning in January.

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