We had a great time at this resort Jan 19-26. The beach was fabulous, the rooms were clean and the staff were unbelievable - accomodating, helpful and friendly. Numerous times they went out of there way to help us. It was nice to be able to chose different places to eat as well
Approximately 3 stars, no 4 and more
Jan 26, 2023
Corresponds to a lower class, about 3-stars. The staff just want a tip but don't do the work for it. Queues for drinks every day. They will do an event with an outdoor lunch, but look for cutlery, there is none. Find where they are, 100 m away...
The rooms are large, but not well thought out. No closet, just hangers on a rod like in prison.
There is a safe in the room, but it can be taken away with the small cabinet on which it is placed.
The horrible resort
Jan 26, 2023
When we arrived at this resort, we were instantly denied the room we requested prior to arrival via booking, creating an instant lousy impression. At the front desk, we were ignored and practically told to go away. The lady working there told us to accept things as they are. She proceeded to speak on top of us about how the hotel works instead of actually trying to help us. That was beyond scandalous as we are a family of five, two of which are young children trying to have a fun vacation after the covid-19 pandemic blocked us from traveling for over 2 years.
The rooms had issues with plumbing, the toilet would not flush, and the sink was not draining well. Also, the lights were not turning on the staircase, and we were on the highest floor, so we had to use our phone's flashlights to get down safely every night.
Even with all that, our first meal was awful, and bland, with zero variety in the food court. They only offered bread, spaghetti, and fish. No salads, fruits, or anything close to healthy. Everything smelt bad and expired, just plainly disgusting. Water was not provided via bottles, but from a pitcher, the waiters carried around. They told us they did not know if it was even filtered water. I won't recommend someone visiting this resort.
Don't do it
Jan 26, 2023
We stayed at the resort from January 16th to the 23. The only reason I'm giving 2 stars is because the staff are excellent, these poor souls are only what made it tolerable, they are fighting a losing battle there, working hard to make it ok. The beach was beautiful and We had beautiful weather. The rest was not good. I found the resort dirty, the rooms are beyond gross.our friends rooms were all the same, gross. And i gave 10 dollars worth of stuff to housekeepers everyday and money.They had no cola for drinks and didnt have much booze of any kind. I paid 10 dollars to have an issue with the room fixed and they never came because when you give money they seem to help or get an issue dealt with.The public areas pools etc never looked to be wiped down and cleaned, no toilet paper, same food all week no change. We had to beg for bottled water. This resort is weathered, Iberostar should be embarrassed it's not Iberostar quality. Shut it down and fix the problems amd update.Disappointed. Feel for the staff because they are trying hard. Will not be back. We talked to others from other resorts and they did not have these issues, when we mingled with other guests on the resort we just giggled about the many issues and said we will not be back to that resort and made the best of it, but we really feel for the staff that are excellent. We have been to cuba before this was terrible.
Definitely not 4 Star resort!
Jan 26, 2023
There are NO NON-SMOKING areas other than the restaurants in the resorts. Even the rooms are not designated non smoking or smoking and people smoked everywhere!
The second day of our stay the resort ran out of COLA and never did get any for the rest of our stay.
Also on the second day our minibar fridge stopped working and although I reported it to the front desk personally, it was never fixed. Wouldn’t matter as we only received 2 bottles of water every TWO DAYS! That’s barely enough to brush your teeth and take any medications.
The TV remote was broken and did not work with the TV, so we had no TV.
There were NO drink menus at any bar, so unless you know your drinks you’re stuck. Also there is ONLY ONE bar open from 6PM until 11PM which led to long waits and huge lines for drinks! Long lines and budding in people made the one bar not as enjoyable as it could have been. Tony at the piano bar was very personable and friendly but way over worked!
The pool is small for the size of the resort, although in the pictures it looks a lot larger than it really is.
The room was outdated and could have used a fresh coat of paint. The bed was comfortable but EXTREMELY LOW! EVERYTHING in the room was very low, from the toilet to all the furnishings. There was no bathroom fan and only a sliding glass door, so any smells from the bathroom were also in the sleeping area.
The door to the veranda had no locking device, and only had a piece of paper stuffed in the hole to keep the bugs out. The Main door lock was missing a screw and required constant repair on our part.
The Security Safe was smaller than normal or any other resort I’ve been at.
After 11 PM the pool bar turned into a bar/ snack bar. Hot dogs, pizzas and hamburgers full of garlic!
The Buffet was very good! Our severing staff was extremely friendly, and the food was very good. Dishes ranged from beef, pork and chicken to vegetarian. Our servers made the place! They were two of the friendliest people I’ve ever met!
There are two very small stores in the resort that are over priced and service was horrible. We went in several times and staff were either busy doing paperwork or on the phone.
The Internet was very slow and dropped service more than once, but available in most parts of the resort.
There was NO TISSUES anywhere and the public bathrooms didn’t have toilet paper most days.
The beach was the best part of the resort! White sand and kept clean.