Iberostar Selection Bella Vista Varadero reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3505 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Avoid At All Costs

Faris K on Feb 03, 2023

I have been to Varadero several times before so I know what to expect when going to Cuba. However this hotel has too many issues for me to not write a review for it. Checkin process was easy but the receptionist did not provide us any details about finding certian parts of the resort. There is one receptionist named Liam who was exterior rude because we had asked for water and toilet paper as there was none and after 1 hour waiting had to go back and ask again The rooms were big but felt dated, and dirty. There is a mini fridge but was surprised to find nothing in it. Especially since this is a 5 star resort and I had stayed in 4 star resorts before that always had the mini fridge topped up. You are given 2 glass bottles of water that they just refill once they are empty. The phones don't work so if you need anything you need to go down to the reception. There are elevators all over the property but only 3 of them work and are extremely slow. The food i will not speak about as Cuba is not known for food. However the service at the buffet and the snack bar are horrendous. On multiple occasions we had to go get our own cutlery since no one ever came. We were not given water or anything. In the snack bar multiple times they will take your order but after waiting for 30 to 45 minutes they will come back and say they are out of a certain item. Also the bars have very limited drinks no pina coladas, or those types of drinks. Mojitos are available but rarely as they run out of mint. The Wifi is horrible cuts every 5 minutes or needs to be reset by the receptionist.. I would never think about coming to this resort again or recommend it to anyone especially for the price.

TripAdvisor users rated this property 2 out of 5

Not what you pay for- go somewhere else!

Ashley B (Red Deer, Canada) on Feb 03, 2023

It was our first time to Cuba and given the political and economical circumstances my expectations going in were low from the start. Given that this resort rated 5 stars and had the iberostar name behind it we didn’t think twice about booking as we’ve stayed in many iberostars in other countries and were quite happy with the experience. Bella Vista however was not a pleasant experience; the resort is very run down and unmaintained. From a far the resort looks fine and the beach was wonderful but don’t look too closely lol. Our room only was cleaned 3x during our week stay( we had to ask to have it cleaned). The power was intermittent in the room, the hot water didn’t work on the very last day, beach staff were drinking with guests daily(I felt was very unprofessional), elevators weren’t working, the rooms are incredibly wet and our beds felt soaked towards the end of the stay so sleep was minimal to almost zero during our holiday. No toilet paper in our room- and our room and the resort grounds included were very dirty to the point where my bf and I felt uncomfortable sitting on furniture throughout the resort. And these were just some of the issues we came across. We actually enjoyed Cuba outside of our resort but I’d never go back or recommend this facility to anyone. I feel for service and quality we received we could have gone to a 3 or 4 star hotel elsewhere in Cuba and have would have been satisfied and for a much cheaper price. Don’t write off Cuba, just avoid this resort. Bring toilet paper and snacks throughout the week if you enjoy foods from home. We are very happy to be home.

TripAdvisor users rated this property 1 out of 5

To be avoided!!!!

Nathalie B (Ottawa, Canada) on Feb 02, 2023

This place should not bare the Iberostar logo. It is run down on all fronts. As produce is difficult to get in Cuba, you would expect that Iberostar... labelled 4 four star would get some decent produce (like other 4 stars), not the case here. The elevators were not working for a 6 story building. The food was all around bad looking, tasting as if they were pushing 3 day old food to make it work. And not the fault of the staff, I know they do their best, but who ever is making decisions on behalf of this hotel is off. We stayed one night and paid to leave to a proper 4 star, 5 minutes away. This place was akin to the Club tropical, where people go to get drunk, period. Just a mess! Sad part is that there were lots of kids and first timers to Cuba who now, have banned Cuba from their list. Note, I am not a complainer by nature, I have stayed in a 3 star and did not complain, as you get what you pay for, but we paid Westjet for a 4 star Havana-Varadero vacation, only the first portion was up to par. Melia Las America is the way to go!

TripAdvisor users rated this property 4 out of 5

In times of trouble a port in the storm

c b (Drumheller, Canada) on Feb 01, 2023

Spend a week in the all inclusive hotel and enjoyed the beach( no sand flies ) the grounds, the Cuban music from talented locals. Clean rooms mostly friendly helpful staff with slow WiFi. Even with food shortages the food was plentiful with outstanding ice cream local butter farm chickens good food and fantastic lattes. Somehow management found found food in a land of none. Kudos to them .well maintained grounds and buildings in a country of supply shortages

TripAdvisor users rated this property 4 out of 5

Highly recommend and looking forward to go back!

Arda C on Feb 01, 2023

The front desk staff were very helpfull especially Anisleidy and Mayelin very friendly with having the passion and professionalism in the service they provided - Carlito at the bar -Jon at the beach The hotel extremely clean -I can assure you the view and ocean were breathaking - only negative thought I would say is the food was very good but abit too salty and as for the night shows I would have enjoyed more towards Cuban themes and not westernized shows Can’t wait to return to my new found family Thank you Deglis ??

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